Lavu

Great Tech help

Very helpful when I had the new router and modem installed. He helped get printers on line

Prompt

Prompt, professional, knowledgeable and resolved the issue.

Listened and responded to issue.

13 years

We have been with them for 13 years and it’s working Restaurent Kobaek

They over promised and underperformed

They over promised and underperformed. Really awful. Stay away from them if you can.

HORRIBLE Experience

HORRIBLE Experience! Hardware issues. Software issues. Integration issues. Terrible Customer Service. System was never fully operational. I returned everything and went back to my original provider.

Received help and got my need taken care of in a timely manner

The rep I dealt with was very helpful and walked me through what I needed to do to update our point of sales system to reflect a tax increase.

Unfortunately this is one time the ball…

Unfortunately this is one time the ball got dropped and my Merchant had to pay the price. I can honestly commend Mir for stepping up and pushing thorough the paperwork that could have been done before he had to work through a losing battle of disconnect. You can do everything right on the front end but if the backend doesn’t have their part done it won’t work no matter how hard you try. Mir was part of a Learning Curve today he won’t forget. So hats off to him for pushing through today. Hopefully the overnight reset for the servers will pick up the new serial number for activation. Just another day in POS land. This happened today 7/7/26 but was called in on Sunday 7/5/26

I’m sorry I’m not able to single out…

I’m sorry I’m not able to single out everyone because I’ve had 3 or 4 CS calls in the past month. If I were you “Sir” I’d give both a tip of $50 for great customer service. The names I recall, is recall are Phillip and Kalidindi, who actual responded to my feedback with a suggestion. Unfortunately being an agent we don’t have access to Marty AI at least i don’t think we do. Thank you for making this about them…

Awesome to work with!

They stay with you until the problem is…

They stay with you until the problem is solved

If I could give a 0 stars I would!!

If I could give a 0 stars I would!! This company Lavu has only done 1 thing since April 17th.. Its almost July. We were told 3 weeks to design,set up and ship a system!! None of that happened!! No return calls , no return emails I got a phone call from a guy named Mike for our menu.. via zoom call.. after that it was like non existent.. then they start sending payment bills for a service that they NEVER DELIVERED. I was excited to get THE P O.S System but nothing ever happened.. i got a shady email and a call with no business name wanting all kinds of personal information copy of my license, a signature, a picture of the front of my store, just a total scam pack ! I informed them these type of requests are usually done through docusign a secure email for sensitive information with security protocols. They said "oh let me talk to a manager and we will get you a secure email" that email or call Never came?? Then after repeated attempts to get going I finally said "im done" weve had another company do what they were supposed to and they set me up ,on-boarding done in 3 days shipped the system and have it scheduled for install and in-person training for the 29th. Lavu just couldn't simply do that and its been more than 2 months. Now they are attempting to charge me a cancelation fee of 12 months at $98.00!!!NO WAY LAVU that is breach of contract for services not rendered its thievery I've contacted an attorney, the BBB and the consumer affairs department next i will file complaint with the state attorney of New Mexico.. this company has a record of trying to challenge merchants and falsely charge thousands of dollars .. If they would have done their job they would still have a customer. But a total failure on the part of LAVU and the complete non delivery of services has brought me here. I will negatively review them EVERYWHERE AND EVERYDAY till they resolve the matter. DO NOT USE THIS COMPANY!! *UPDATE* After the review Lavu called me and they resolved the payment issue!!! Being honest they asked me to remove this review for settling a balance and ending our already non existent relationship. I said I would once they showed the proof termination other than another email.. thst was a week ago so im updating the review with the current situation They contacted and sent me an email stating a 0 balance and no further billing actions..

Lavu support service is very poor

Lavu support service is very poor, it appears most of the technicians are not in the US, the representative that helps us set up account is unable to answer our questions, they are not returning our phone call, this company is scam

They are scammer I never get their…

They are scammer I never get their product but they will try to charge the money so first time they try to charge $99 and then after every week they try to take 105.03

Savio Rey was so patient and helpful

Savio Rey was so patient and helpful. He helped me fix my login problem and I was able to get my back-office work completed in a timely manner. I wish all my customer service experiences were as pleasant and professional.

The customer service rep was excellent

The customer service rep was excellent. Knew exactly what to do

Well done

Well done! Savio Rey.

Great technical support representative…

The technical support representative was very knowledgeable, helpful, and courteous! We got on a three way call with the merchant and were able to get the issue resolved in just several minutes. He also, made sure everything was working properly before ending the call.

e-gift card not emailed

We had a e-gift card that was not submitted to customer. Support was quick and very helpful.

Savio was Extremely HELPFUL!!!… knowing…

Savio was Extremely HELPFUL!!!… knowing the system & how to explain it to a customer was top-notch!!