We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Written by the business, not verified by us.
Is Layla Grayce legit?
Layla Grayce (laylagrayce.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning furniture designs, noting that the items are beautifully crafted and look even better in person than online pictures. People also genuinely appreciate the smooth ordering process, helpful staff assistance, timely shipping, and careful white-glove delivery service provided by the dedicated team.
Some reviewers were not happy with expensive return shipping costs and mandatory restocking fees when items needed to be sent back. A few customers additionally mentioned receiving incorrect merchandise, missing assembly hardware, or experiencing frustrating communication delays regarding order fulfillment and tracking updates.
Auto-generated from all reviews of this business. For reference only.
Customer service at Layla Grace is excellent. There are a limited number of people who work with your account. They understand your shopping goals and are able to assist when glitches occur. Very refreshing in this digital shopping economy.'
Reply from Layla Grayce2026-08-11
Hello Toni,
Thank you so much for your honest feedback, we truly appreciate it!
One of our greatest strengths is having a smaller, dedicated orders team that gets to know our customers and their orders. When you call or email, you can feel confident knowing who you're working with, and our team is already familiar with you and your experience with us.
We truly appreciate your business and can’t wait for the opportunity to work with you again!
- The Layla Grayce Team
B
BrittanyUnited States · 2 reviews · Experienced 2026-08-05 ·
★★★★★
I posted a comment about a queen…
I posted a comment about a queen headboard that was delivered and was a king headboard and queen footboard. The response made public to you all sounded as if they were on it and the issue was being resolved and they pointed the finger at someone else to try to take blame away from themselves, although this is the company they are contracting with to handle their shipping, therefore it’s just as much their fault, in my opinion. I, too, was reassured by Layla Grayce that the issue would be quickly resolved. I was expecting the replacement to be confirmed and shipped that day. We are going on 4 days now and headed into the weekend, and I am still waiting for confirmation that my bed will be shipped and when it will be delivered and assembled. Funny how when you order the bed it takes no longer than 1 minute to process. I would expected better service for the price I’ve paid this company for this item.
Reply from Layla Grayce2026-08-09
Hey Brittany,
We’re very sorry again that your bed arrived with an incorrect headboard. As soon as we were notified, our team contacted the manufacturer and began the process of having the correct queen-size headboard processed and shipped. I do hope to point out that we have remained in communication with you throughout this process and are continuing to follow up with the manufacturer for confirmation and shipping details. I know it's taking a bit longer than you'd hoped but I assure you we are doing our best to fix this.
Replacement furniture does require coordination with the manufacturer before it can be released and shipped, so unfortunately we are not always able to provide finalized delivery information immediately. Please know that your replacement is actively being worked on, and our team will continue to follow it through until the correct bed has been delivered and assembled for you.
- The Layla Grayce Team
Hey Jennifer,
Thank you for taking a moment to leave us a review, we're so glad to hear you love your new table!
Please let us know if you ever need anything!
- The Layla Grayce Team
I ordered the rug, it came, no problems or delays!
K
Kim M.United States · 3 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Top notch customer service
Top notch customer service! The whole transaction was smooth and stress free. The furniture piece I purchased is high quality and so beautiful! Very pleased- will shop here again!
Reply from Layla Grayce2026-07-30
Thank you so much for your kind review! We're thrilled to hear that your experience was smooth and stress-free, and that you're loving your new furniture. We truly appreciate your support and look forward to helping you find your next perfect piece!
- The Layla Grayce Team
A
Ann PUnited States · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Received our vases today!
Received our vases today. They are gorgeous and in perfect condition!! Can't wait to get them filled. They will be a showstopper on our front porch! Love ordering from Layla Grayce...
Reply from Layla Grayce2026-07-29
Thank you so much for your kind words! We're thrilled to hear your vases arrived safely and that you love them. We can already imagine how beautiful they'll look on your front porch. Thank you for giving us a shot, we hope you enjoy them for years to come!
- The Layla Grayce Team
M
Ms LutzUnited States · 2 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Beautiful furniture and customer…
Beautiful furniture and customer service is top notch! My nightstands are even more gorgeous in person! Delivery was easy and detailed communication was given throughout the process. Highly recommend!
Reply from Layla Grayce2026-07-27
We're so glad to hear you had a great experience! We know our customers have many options when furniture shopping and we try to stand apart by providing the best level of support possible.
- The Layla Grayce Team
Shipped quickly and the delivery was great!
I would purchase other products from Layla Grayce for sure
Reply from Layla Grayce2026-07-13
Thank you for taking the time to leave us a review Christian, we hope to get to work with you again in the future!
- The Layla Grayce Team
R
Regina LallUnited States · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Terrible return policy
Terrible return policy. They are charging me $400 to return a $1000 item. No other luxury retailer has such a policy. At most return fees are $40-$100. Avoid at all costs.
Reply from Layla Grayce2026-07-09
Hello Regina,
I’m sorry to hear about the frustration with our return policy and the costs associated with your return.
I took a moment to review your order, and the return freight quote we received was about $250. Because this item is too large to ship through a standard ground carrier like FedEx or UPS, it has to move through an LTL freight carrier, which is unfortunately much more expensive than a typical parcel return.
As outlined in our return policy, remorse returns are subject to return shipping costs as well as a 10% restocking fee. That said, you are always welcome to use your own carrier instead of the quote we provide. In most cases, our negotiated freight rates are lower than what customers are able to obtain directly, but we absolutely want you to have that flexibility.
I do understand that return freight costs can be frustrating. However, in situations where the product arrived as ordered and there is no defect or damage, the return shipping costs are the customer’s responsibility. We simply aren’t able to absorb those carrier charges on the customer’s behalf for a standard return.
- The Layla Grayce Team
Kaida MarloweUnited States · 2 reviews · Experienced 2026-04-13 ·
★★★★★
Decided to revamp my bedroom
Decided to revamp my bedroom, and I got the bed and nightstands here! It was late for a few days, which scared me, but it was well worth everything!
Reply from Layla Grayce2026-07-06
Thank you so much for the review Kaida, we're glad you love your nightstands and bed!
- The Layla Grayce Team
Product wasn’t the same color as stock photos. Wouldn’t allow a return unless I paid close to $1,000 in return fees. Horrible customer service, don’t recommend buying from them.
Reply from Layla Grayce2026-06-30
Hey Kayla,
We’re sorry the stools were not what you expected. The frame finish is listed as gunmetal in the product details, though we understand that it can look darker or closer to black in some photos depending on lighting and screen settings.
To confirm I show we did approve the return request. Since the stools arrived as ordered and the return was requested based on preference, the return freight would be the customer’s responsibility. I also wanted to make sure there was no confusion regarding the quoted cost, so we reviewed the email correspondence and the carrier’s estimated return freight for the six stools was approximately $400.
I would be happy to have one of our managers touch base with you as well just to ensure everything with the return was handled correctly and see if there's anything else we can do to assist here.
- The Layla Grayce Team
The whole experience was a dream. The artwork is so beautiful.
A+++
Reply from Layla Grayce2026-06-17
Thank you for the review Janet, I'm so glad to hear you had a great experience working with our team! Enjoy your new artwork and please let us know if we can ever assist again in the future.
- The Layla Grayce Team
This is absolutely beautiful. It is very heavy, so I'm glad I went with the white glove delivery. It is definitely a piece of furniture that I will own for many, many years.
Reply from Layla Grayce2026-06-15
Thank you for leaving us a review Melissa, we're glad everything with your order went smoothly and you love your new Four Hands - Sideboard. White glove service can make delivery so much easier!
- The Layla Grayce Team
Free shipping turned out to be not free so I was disappointed.
I found this so I could price at Layla Grace and it was between purchasing the sofa and this star or a different store and the difference was about $100 both free shipping to my address in Arizona. I picked the Layla Grace store because I thought perhaps it was more of me, well known furniture store in the town, where it began. I was unhappy when I ordered the sofa and a couple of days later was told and I needed to pay some kind of charge for shipping to my location in Arizona. I think it was about four days before I was informed of that and by that time it was too late for me to buy the sofa at the other Location so I paid the up charge, but I wasn’t happy about that because it was $100 more. The people who delivered the sofa were very good so that was a big plus will I buy there again probably not because if it says free shipping but then they add on another hundred dollars or who knows what it’s really not free shipping so just come out with it in the beginning or don’t say free shipping.
Reply from Layla Grayce2026-06-15
Hey Julia,
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the delivery team and that you're enjoying your new sofa.
While we offer free shipping to most locations, there are a small number of remote delivery areas where freight carriers impose additional surcharges beyond our standard rates. We understand the added cost was frustrating and appreciate your comments regarding the timing of that communication. We take all feedback back to our team and use it to improve anywhere we can.
- The Layla Grayce Team
