LetPot® provides advanced indoor hydroponic systems, plant watering solutions, and other smart indoor gardening products. Seamlessly integrated with the LetPot App, you can achieve optimal plant care through self-management, automatic supply, and real-time monitoring. Enjoy year-round freshness effortlessly.
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Is letpot.com legit?
letpot.com (letpot.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-25.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably simple the setup process is, allowing people to start growing fresh vegetables and herbs with minimal effort. Many users also praise the helpful support team, noting that customer service representatives are extremely responsive and quick to resolve any product issues.
Some reviewers were not happy with unexpected hardware malfunctions, mentioning that certain systems stopped working or arrived with damaged components. Buyers additionally pointed out that specific parts like level sensors or watering adapters occasionally required troubleshooting, replacements, or extra communication to get fully operational.
Auto-generated from all reviews of this business. For reference only.
1) I thought the delivery would be faster than it was. 2) I could not find the nutrition bottles A and B in my package. I am still waiting for further deliveries of items that I ordered so I am guessing that nutrition will be in the second or third delivery. All in all, the device looks awesome, sitting on my desk I will grow something when the nutrition arrives.
Reply from letpot.com2024-12-11
To help our customers track shipments more accurately and efficiently, we've created a tracking interface where you can check the status of your package (updates may sometimes be delayed, especially during transit and customs clearance). Additionally, You can review our shipping policy to understand the estimated delivery times for your product: https://letpot.com/pages/shipping-policy.
The tracking page on our website is: https://letpot.com/tools/track
where you can check the real-time status of your package.
If you’d like to know any additional information or need assistance, please contact our customer service at [email protected].
Still have not got my package yet. Been almost a month. Hopefully it’s here before x mas.
Reply from letpot.com2024-12-10
Sorry about that. Due to the strike in Canada, shipments have been at a standstill since 15th November, except for commercial express deliveries. This is an unforeseen circumstance. You can contact customer service to request a full refund or upgrade to commercial express shipping. [email protected]
Less reliable with wireless than the previous version, if you have the previous not worth the upgrade.
Reply from letpot.com2024-12-06
Sorry about that. We currently only provide regular updates for the app, which have been reviewed and approved on Google and Apple Stores. If you need any customer support, please feel free to contact us at [email protected] or reach out to the app’s technical support team.
I received this as a wedding gift.
Cilantro doesn't grow well in just water even if you follow the instructions. I've tried 3 times. However, basil grows very well with this system and I loved having fresh basil.
Although I love my fresh basil, I’ve had issues with the technological side of it. The app won't auto refill and even after following directions, I still get errors - I'm assuming due to a faulty system / device. Customer service doesn’t seem to know how to fix it other than what is suggested which to this day has nt fixed the error notifications. Still waiting on customer services's support within the app (which is also faulty) but I'm still able to grow things like spinach, basil, and herbs. Cilantro never works for me (tried 4 times) but I'm curious to know if it works for anyone else. Started planting July 1st.
Overall, it’s a great way to grow certain herbs.
update: customer service replied and said to send a video - hopefully I'll have good news soon with their 1 year warranty because these technical issues make me sad.
Reply from letpot.com2024-11-26
Sorry about that, while I can’t assist with technical issues, I’d be happy to share some planting tips. Since seeds have a germination rate, you can replace any that haven’t sprouted and consider trying a new batch or variety of coriander. If you’re dealing with “leggy” plants, I’d recommend increasing light exposure and nutrients or switching to a different plant. Not every planting attempt will be successful, but I hope you enjoy the process of growing!
I had an issue with one defective device and the support team gave a promptly solution and follow up, in the next few weeks I got a new device straight to my home.
Reply from letpot.com2024-11-21
Thank you for your support of LetPot, and happy planting!~ :）
I had the order expedited and still haven’t received part of my order
Reply from letpot.com2024-11-18
Sorry about that. I’ve checked and found that your parcel was delivered on 9th November, and it seems you haven’t contacted the customer service email. If you need assistance in contacting the courier to locate your parcel, please reach out to LetPot customer service at [email protected].
I just finished setting it up today - and it’s over the top!
I just finished setting it up today. I was so impressed with the iOS app for controlling it. It’s over the top.
Automatic reservoir filling and adding nutrients will make it a set and forget hydroponic system. With AeroGarden going out of business LetPot will pave the way of the future and home hydroponics.
I am so impressed that I will be releasing a LetPot YouTube on the unboxing and set up and my opinion soon!
Reply from letpot.com2024-11-07
Thank you for your support and enthusiasm! We hope LetPot brings you even more exciting surprises in your growing journey.
Easy to order. Useful delivery tracking. I will only order letpot products because from my experience using their products with my first letpot hydroponics unit, I know their products work, and so I have confidence and trust in them. The refills are reasonably priced and since I know they work I will be buying again in future.
arrived quickly. non-return valves did nat work at all. Mobile App UI is clumsy. I'll make it work
Reply from letpot.com2024-11-07
Your product comes with a one-year warranty. Please contact our customer service team at [email protected], and we will assist you until your issue is fully resolved.
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