Levelset (levelset.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
I had to share with Christian Doucet how much of a pleasure it is when we have to call LevelSet/Procore. Christian is ALWAYS kind, polite, patient, and very knowledgeable! I ALWAYS know he will take the time necessary to explain and help anyone on our team who has to contact him! Thank you Christian!! LevelSet/Procore should know that they have an extreme asset in having you on their team and represent their organization!
I asked for some help to run a report and I got the report so quickly and easy with Kendra's help. That made my day very happy. Kendra is so knowledgeable and friendly.
Levelset.com sent me a "certified letter" saying I was the general contractor on a project that I know nothing about. I have never been in the construction industry and this looks like a scam. Their customer service is nonexistent. They do not provide a number to call, only a link to a chat bot that won't answer questions.
Hi David, Thank you for reaching out to share your experience. We're happy to connect you with the company who used Levelset to send this notice; if any of the information included on it is incorrect, I'm sure they'll also be eager to correct their records. If you take a look at the bottom-left corner of the first page of the document, you'll see a section with their contact information, including a phone number and email address. The fastest way to correct the project details is to reach out to them directly. You can also visit levelset.com/talk and enter the notice's reference number to leave them a message via Levelset's platform. If you have questions for us, you can reach Levelset by emailing [email protected]. We're here to help. Erin Classen Sr. Manager, Customer Support
It's the first time I file a lien. Ashley was really helpful guiding me thru the process. In addition we were running against time we had 1 day left and this was filed successfully. Thank you Ashley!
The lien I filed today was a bit challenging. Your team is always so helpful. I used your chat support through your platform and communicated directly through one of the projects with the researcher. Levelset has always been there for me when I need to get something done. Thank you, Thank you!!
It is my first-time lien experience! Support response so quick and easy. Kendra is the best!!!!
The chat staff was amazing! Really helped!
Lile was so knowledgeable and was able to help me resolve my issue in literally 2 minutes! She is the best!!!
The platform is intuitive and makes managing liens and notices much easier. I particularly like the document automation feature, which saves us a lot of time. However, there was a bit of a learning curve when we first started, and it took us a while to get the hang of things. But once we did, the benefits became clear. Taking a moment to express my experience with the customer support team. They are so fantastic and Ashley who had been great support and always been available to help and provide detailed guidance
Christian Doucet has been extremely helpful with all of the documents needed to get this debt paid in full. Christian is always willing and goes the extra mile to help me with any of my Levelset needs.
I like that preliminary notices and releases are free. Filing of liens have a fair cost. Customer service thru chatting is excellent.
I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and fret when it is time to do Notice of Intents or Lien/Bond Claims. As long as FireTron has input the correct information into the Levelset portal, I know my Notices are going out correctly.
Helpful on where to file and assisting with a second document. Was very informative.
Rachel provided a comprehensive walk through of the requisite requirements to ensure that our implementation was undertaken effectively. She explained many aspects of how Levelset works and answered the questions and concerns I had.
I have paid for several of services that level set offered. Now I can’t speak to a person regardless the services I have paid. Dear trustpilot/level set. You're missing the point I don't want to talk to AI. I want to communicate with a live person via a telephone number I can talk to a live person. Not a computer generator answer. A real live human answering my real question in which I have paid your service for you to answer.
Hi Glenn, Thank you so much for sharing this with us. Our team is absolutely still here to support you and will be reaching out directly to see how we can help.
You cannot physically speak with a person any longer and I need to cancel a lien. This has become a huge inconvenience.
Hi Krista, Thank you for letting us know about your experience; I'm so sorry you haven't felt supported by our team recently. We can certainly help you with your lien. Please feel free to reach out to me directly ([email protected]), and I'm more than happy to assist. Erin Classen Sr. Manager, Customer Support
Michael was extremely helpful with all my requests
Prompt response and personal service for all my questions. Ashley is patient and friendly and walks me through all the steps. So glad she's there to help.
Veronica was helpful and was able to give me a solution to the issue I was inquiring about.
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