Life Essentials Refillery (lifeessentialsrefillery.com) has a 4.2 out of 5 rating on OK.one, based on 46 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 50% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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BeWary · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Online order, 2 months to fulfill, zero communication
I placed an order online on May 12, 2026 for 4 items. I paid $9.98 for shipping but it’s a small company so I didn’t expect *immediate* turnaround. After 3 weeks with no communication like an email with receipt and tracking number, I contacted them. No response. Two weeks later; I tried the same way again, as well as another method of communication. Still Nothing. I tried again. Continued silence from Life Essentials Refillery.
68 days and zero communication later - over TWO MONTHS and a week - the package showed up. There was no receipt, but each tiny package was rolled up and reused paper with a happy little sticker. The two bottles of essential oil were tightly capped, but only about 3/4 full. It’s a brand I’ve used for over 30 years, and I have never seen a bottle for sale that was so underfilled.
It was a small order, nothing I couldn’t live without. I’ve worked for small retailers, and I understand the struggle. But I have never experienced such an absolute failure of customer service and order fulfillment. There are a lot of possible excuses for the package taking that long but none for the lack of communication. And if the online portion is too complex, please take the website down.
Perhaps they are fabulous at what they do in person, but I absolutely cannot recommend dealing with them online.
R
Rose Larkin · 1 review · Experienced 2026-02-04 ·
★★★★★
Slow service but products were good
Reply from Life Essentials Refillery2026-03-02
Thank you so much for taking the time to leave a review — and we’re truly glad you loved the products.
As a small business, we operate with one team member at a time, and our goal is to offer a thoughtful, personal shopping experience rather than a rushed transaction. We genuinely enjoy getting to know our customers, answering questions, and helping them find the right solutions for their homes and families.
That said, we understand that everyone’s time is valuable, and we’re always working to balance meaningful service with efficiency.
We appreciate your support and hope to welcome you back again soon. If ever you are visiting us and in a time crunch- feel free to let us know. We also offer online ordering or send an sms and let us know what you would like and we can have it ready for you.
Sheila is one of those rare people who makes you feel instantly cared for. Her knowledge, kindness, and attention to detail are unmatched—and the products here are truly special: pure, organic, hard-to-find gems that make a real difference. She even custom-made a beautiful gift basket for me, which says everything about the level of heart she puts into this place.
I trust her completely—from teas, popcorn seasoning and skincare to the most delicious grass-fed beef. This has officially become a speed-dial spot for me. It doesn’t feel like a store… it feels like home.
Nice little shop with helpful people, conveniently located near Pane Rustica. They have bulk rinse aid, dish soap, beans, quinoa, couscous, pasta, tea, flour, bug spray (!) etc. You can bring your own jar to fill or they have some paper bags/jars you can use.
I would like to see more proactive, reliable communication about orders (specifically when they’re late). Everything else is amazing. In-person is great! Milk is incredible!
Hi Rachel, I went back into our orders and I see that you placed two orders for raw milk with with us. When the milk arrived in-store we sent an email to you (both times) that the milk was ready for pickup. You had not consented to SMS so we were unable to reach you via SMS. We kept the milk as long as possible but after its expiration date we had to dispose of it. We would love to have you back as a customer. If you would like to reach out directly then we can see if perhaps the email address on-file is incorrect and determine if the error was on our end. We value our customers and would love to make things right with you. Thanks! Sheila
I love the concept and I love your store but you're not carrying organic chickpeas and rice anymore any more and you're always out of the fragrance free Dip shampoo bars. I can't keep driving from Zephyrhills for things that aren't going to be there. Edit: I'm thinking this is an overly negative review. The store is wonderful, has many wonderful things. I just needed the shampoo bar now and at this time this store is not meeting my personal needs for certain items. I will continue to shop there for organic spices.
Reply from Life Essentials Refillery2024-06-12
Hi Phyllis! Thank you for the feedback. I am sorry that we didn't meet your expectations. We had recently moved things around in the store and the rice and chickpeas are in new spots. We do have them for you :-) We will order the unscented Dip bars for you. I hope to see you again soon! As always, feel free to give me a call if you have questions or feedback :-)
The Refillery has a wide selection of uncommon and common dried herbs, berries, teas, and more! Though the more uncommon items don't seem to be restocked as often, you can always order more. As people who enjoy experimenting with flavors, my husband and I are excited about the selections and the possibilities the store offers.
