LifeFone (lifefone.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-10.
Answer quickly and take quick action in getting help for you
Thank you for taking the time to share your experience. It’s reassuring to know our team was able to act promptly when it mattered most. Your confidence in our service means a great deal to us. Best! The LifeFone Team
Sometime in early morning, my father became dizzy, suffered a bad blow to his head, and collapsed on the ground breaking his hip. He was able to press the LifeFone medical alert, but couldn't be understood verbally. They phoned me immediately and contacted an ambulance per my request, providing them with a code to his lock box to gain entry into his home. They stayed in contact with me, updating me, which was helpful since I was still 20 minutes away, and they were able to make re-contact with my father and informed me of their brief conversation. LifeFone handled this serious situation perfectly and professionally, and I am very grateful for their rapid and regular communication with my father, myself, and the ambulance service. Their responsiveness was invaluable in saving my father's life.
We truly appreciate you sharing this experience. Situations like this highlight the importance of having fast, dependable communication between our team, emergency responders, and loved ones. Knowing that critical details could be relayed quickly so help could arrive without delay is exactly the outcome we strive for. We’re glad we could support your family during such a difficult time and wish your father a steady recovery. Thank you, The LifeFone Team
When my elder relative activated her alert, I received a “ live” phone call and explanation of steps taken - and all contacts received appropriate timely calls/texts. Notifications Worked - exactly as we would hope. And relative is fine, now with good confidence that her system works.
Thank you for sharing this experience. It’s great to know the communication process worked smoothly and that everyone on the contact list received timely updates. We’re glad your relative now has added confidence in her system, and we appreciate the trust you’ve placed in LifeFone to help protect her. - The LifeFone Team
Quick response! So caring. Thank you.
Thank you for your kind words! We’re so glad to know you felt cared for and received a quick response—that’s exactly what we strive for every day. We truly appreciate your trust in LifeFone.
I actually used the Life Life Foneu when I fell in April 2025. I got help right away, thank God. After two years, I needed a new pendant. Sean was very helpful in explaining how to activate the new equipment. He was patient, kind, and professional. I was very grateful to deal with someone who took the time to explain matters to me. Sean is an angel! Life Fone is very lucky to have such a wonderful employee!
Thank you so much for sharing your experience. We’re grateful to hear that you received timely help when you needed it most and that your equipment update went smoothly. We’re especially proud to have team members who go above and beyond to provide clear, compassionate support. We’ll be sure to share your kind words with him—it will mean a lot. Thank you for being part of the LifeFone family!
Thank you for taking the time to comment on your service with LifeFone. We value our subscribers very much and out goal indeed is to be there when help is needed! - The LifeFone Team
Dad has fallen twice since he got the LifeFone. Both times we were contacted and EMT's were contact quickly.
Thank you for sharing your experience. We’re so glad your dad had LifeFone when he needed it most and that help was dispatched quickly. Knowing you’re informed right away and that emergency services respond promptly is exactly what we aim for. We’re honored to be part of his safety and your peace of mind.
Every time I test my lifephone device I get an answer. Although it is a interactive recording it still knows who I am and where I live. I'm happy with life phone.
Thank you for your review! We’re glad to know you are confident that your device is working reliably! It’s great to hear that you’re happy with LifeFone—we appreciate your trust and are proud to be part of your safety support.
My 96 yr old aunt appreciates the kindness of operators. They listened to her and called numbers she asked at least twice before answered. Caller ID could have been better because it showed a number from Utah not lifelong so didn't answer on first call.
Thank you so much for your kind review! We’re happy to hear that your aunt has felt supported and listened to by our operators—that care and attentiveness are exactly what we strive for. Regarding the caller ID, we understand how that can be confusing. We recommend giving our customer service team a call so we can provide the specific phone numbers LifeFone uses. That way, you can program them into your phone for easier recognition in the future. We’re grateful for your feedback and glad to be part of your aunt’s safety and support system.
The check in call is always pleasant and prompt. Mom has set it off many times by accident, so the call has minimized unnecessary visits from emergency personnel. The callers are always calm and appropriate. Not judgemental for accidental pushing of the button.
Thank you for taking the time to share your experience. We’re so glad the daily check-in calls have been helpful and that your mom feels supported—even during those accidental button pushes. Our team is trained to respond calmly and respectfully in every situation, and we’re happy to know that has come through. It’s our goal to provide both safety and reassurance without adding stress. We truly appreciate your feedback and trust in LifeFone.
Customer service has been great. The few times I have needed to call about something, they walked through the problem with me to solve it. They even encouraged me to call back a few hours later, while they were still on duty to make sure that everything worked.
Thank you for your kind review! We’re so pleased to hear that our customer service team has been helpful and supportive. It’s always our goal to make sure you feel confident and comfortable with your system, and we’re glad we could walk through the issues and follow up to ensure everything was working properly. We appreciate your trust in LifeFone!
We have had lifefone for several years now. We have been happy with them, but we haven’t had any emergency so it’s truly hard to evaluate how they would be in an emergency. But when we do a monthly check, there is always a quick response and if we mistakingly Press the button, we get a voice that asks if we are OK so that’s all good. I would say there are other organizations that have less expensive programs so I would like them to be not as expensive as they are.
Thank you for being a valued LifeFone customer and for sharing your experience. We’re glad to hear that your monthly checks have been met with quick and reassuring responses—that kind of consistency is what we aim for every time. While we understand that cost is an important factor, we work hard to provide a high level of service, reliable equipment, and 24/7 support to ensure peace of mind. We truly appreciate your feedback and your continued trust in LifeFone.
We got a Lifefone for a 95 year old friend. Within the first 10 days she used it multiple times. The response time was great and communication was clear. We had to return it after 2 weeks as she was hospitalized and moved to a home. Ordering and returning was easy and phone calls were answered and helpful. I would definitely recommend the company and product.
Thank you for sharing your experience with LifeFone. We’re so glad to hear that the service was helpful during those first critical days and that our team was able to provide clear communication and quick response when it mattered most. While we’re sorry to hear about your friend’s change in circumstances, we’re pleased to know that both the ordering and return process were smooth. Your kind recommendation means a great deal to us, and we appreciate the trust you placed in LifeFone.
My only concern with the unit is that it's GPS is not exact and it's address location. For example when at the vet recently and only told you all that I was on Highland Avenue. It did not say that I was at Highland Animal Hospital. I wonder what the future technology and you'll be able to hone down the location of the emergency. Thank you so much
Thank you for sharing your thoughts! You bring up an important point—while GPS-equipped devices use technology to help determine your location, current GPS systems do have limitations. GPS works by collecting signals from satellites through a process called trilateration, but factors like being inside a building or signal obstruction can affect precision. This means it may not always identify the exact address, floor, or business name—such as the animal hospital you mentioned. We’re always monitoring advancements in location technology and look forward to improvements that will provide even more accuracy in the future. We truly appreciate your feedback and thank you for choosing LifeFone!
I’ve been using this Product for over five years now. My mom is 93 years old and lives in her home. It gives my mom and us peace of mind. They do a great job. I highly recommend their service.
Thank you so much for your kind words and review of LifeFone. In addition to ensuring that your Mom gets assistance when the button is pressed, one of our goals is to provide you with that peace of mind so that you can all rest a little easier! Don't ever hesitate to reach out if you need assistance! Thank you - The LifeFone Team
I was alerted twice during the first month with LifeFone. Both times, my mom needed paramedics. She was short of breath and activated the system independently the first time. The second time, LifeFone detected a fall. What a relief to have them on board!
Thank you so much for sharing your experience with LifeFone. We're so happy she had the fall detection feature so that we were able to send help the second time. If you ever have questions or need assistance, please don't hesitate to reach out and thank you again! Best - The LifeFone Team
Fast, calm and resourceful in solving our issue.
Thank you for your kind words! We’re so glad to know our team was able to respond quickly and effectively when you needed support. Providing calm, reliable assistance is always our goal, and we appreciate you taking the time to share your experience. — The LifeFone Team
Didn’t need it a lot but when my 89 yo mother fell, Lifefone was there.
Thank you for sharing your experience. We’re glad we could be there for your mother when she needed help. Her safety and your peace of mind are our top priorities. Please don’t hesitate to reach out if we can ever be of assistance. — The LifeFone Team
My mother had fallen and was very weak, we called LifeFone and they arranged for the police and ambulance. Very helpful in a stressful situation.
Thank you for sharing your experience. We’re so glad we could assist during such a stressful time and help ensure your mother received the care she needed. Your peace of mind and her safety are our top priorities. Please don’t hesitate to reach out if we can ever be of further help. — The LifeFone Team
Back ground noise made it hard to hear voice on speaker.
Thank you for taking the time to provide feedback on our service. Someone from our customer care team will reach out to you soon to go over this with you as your ability to hear clearly is important.
61 reviews matching