LifeFone (lifefone.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-10.
We bought this for my grandmother because she had fallen and was living alone at the time. Because of this, she was able to be for a bit. She's now with us and still wears it for safety. She's 97 years old. The only thing I would say is a negative would be the weight of it. Other than that, she's fine with wearing it.
Reply from LifeFone2025-03-12
Thank you for sharing your experience! We’re so glad to hear that your grandmother has LifeFone for added safety, both when she was living alone and now with your family. We understand that comfort is important. All of our systems are fairly lightweight but if the weight of her current device is a concern, we do offer other systems that are lighter. Our customer service team would be happy to discuss options that might be a better fit for her. Please feel free to reach out—we’re here to help! Thank you! The LifeFone Team
Thank you for sharing your experience! We're glad we could get you the help you needed quickly. Your safety is our top priority, and we’re always here for you. If you have any questions, please don’t hesitate to reach out.
— The LifeFone Team
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Dianne · 1 review · Experienced 2024-12-06 ·
★★★★★
The fall prevention is no good
The fall prevention is no good. My last 3 falls (one face first and two on my back) it did not go off.
Reply from LifeFone2025-02-21
Thank you for your feedback. We’re sorry to hear about your multiple falls and hope you’re doing well. We have a record of troubleshooting this with you a little more than year ago but we weren’t aware that you were experiencing additional issues. Our customer care team will be reaching out to you shortly to help troubleshoot this issue as your safety remains our top priority.
— The LifeFone Team
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Larry Markowitz · 3 reviews · Experienced 2025-02-12 ·
★★★★★
Fall pendant is absolute junk
Fall pendant is absolute junk. Response time is poor. Operators are not knowledgeable and don’t listen to what you tell them. I’m definitely looking to replace this company. Don’t waste your money on them
Reply from LifeFone2025-02-20
Thank you for sharing your feedback. We take concerns about our service very seriously and are committed to providing reliable and responsive support to all of our customers.
Upon reviewing your account, we found no prior reports regarding issues with fall detection. We encourage you to reach out to our Customer Care team so we can better understand your concerns and assist you. Your safety remains our top priority.
The LifeFone Team
I had 2 defective devices . For 3 months I paid for monitoring that I did not receive. I fell, breaking 7 ribs, and when I pressed the button for help…nothing. Fortunately I was able to crawl to the sofa and reach my cell phone for help. I returned my pendant along with my extra charging device. No refund. Not even an apology. I would think they would want to see what went wrong …2 defective devices is not a coincidence. Somehow they made it seem like it was my fault as I did not test monthly…as recommended. I am 80 years old and need a reliable device. I would say to others, this is not a company who cares about the satisfaction of their clients.
Reply from LifeFone2025-02-11
We appreciate your frustration and in no way did we mean to express that we think the equipment issue was your fault. As you can imagine, we are very dependent upon the equipment working properly and it’s rare to have an issue with multiple devices for the same subscriber. We only meant to suggest that the issue might have been related to AT&T’s network service in your area.
Again, if you wish to discuss this with us we’d love to talk with you at your convenience.
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joy dahlquist · 2 reviews · Experienced 2024-12-19 ·
★★★★★
I was in a closed garage going into my…
I was in a closed garage going into my house and lost my balance falling backwards down two steps and landing on my back and hitting my head on a cement floor. I could not get up therefore I pressed the button on my alert and within minutes help was there. the paramedics took me to the hospital
Reply from LifeFone2025-01-21
Thank you for taking the time to comment on your experience with LifeFone. We're so thankful you were able to push the button and get help when you needed it! Our customer service team is available to help should you have any questions and of course, any time you need our emergency service, don't hesitate to push the button! Best, The LifeFone Team!
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Hal K · 1 review · Experienced 2025-01-02 ·
★★★★★
Excellent, but not perfect.
My experience with Life Fone has been excellent. Their response although not always very fast is plenty fast enough. But my only experience has been with false alarms when I accidentally push the alarm button. I have two problems with the company one is the neck piece or the lanyard does not fit well onto the Transmitter that one wears around his neck. I finally Mickey Mouse it so that it fits, but it’s not perfect. Masking tape is not a great substitute for a good fit My second complaint which is much more serious is that I am not comfortable talking to a computer or a robot or AI when accidentally I pushed the button. I want a real person there and not a computer as a middle man. nevertheless I expect all the others use a computer also to weed out false alarms hence I’m staying with Life Fone, I think. I have been using Life Fone for five years.
Reply from LifeFone2025-01-03
Thank you for taking the time to share your experience with LifeFone and for talking with our customer service team about your concerns. If you are having issues with the lanyard, please reach out as we can troubleshoot that issue.
With regard to the false alarm, please know that there is never an issue or concern when the button is accidentally pushed. Initially there is an automated response after which you are quickly transferred to a live agent who can provide assistance.
We always seek to provide the most reliable service in an emergency and if you have any questions or concerns, one of our customer service agents can help address these with you!
Thank you for being a loyal subscriber and we wish you a Happy New Year and good health.
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Tami · 2 reviews · Experienced 2024-11-07 ·
★★★★★
Gives family peace of mind. A little slow response.
This device gives my family peace of mind. I have concerns about the turnover time. When I press the SOS to test, it sometimes takes over a minute for them to answer.
Reply from LifeFone2024-11-14
Thank you for taking the time to write a review of your LifeFone experience. We would encourage you to call customer care at 877-330-3658 as a minute is a longer than normal. We'd like to troubleshoot this with you.
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Rene mcle · 1 review · Experienced 2024-11-03 ·
★★★★★
Has been peace of mind!
Reply from LifeFone2024-11-03
Thank you for your review! We’re delighted to know that LifeFone has brought you peace of mind. Your comfort and confidence in our service mean a lot to us. Best, The LifeFone Team!
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Ashley · 1 review · Experienced 2024-10-18 ·
★★★★★
Great Customer Service
The people who answer the phone are always nice and helpful. only once took a long time to answer when my grandma pressed the button. only issue lately is we get a lot of false alarms for a fall but we don't know why that keeps happening.
Reply from LifeFone2024-10-29
Thank you for taking the time to comment on your experience with LifeFone. We value your input! We encourage you to call our customer service department at 1-800-882-2280 so we can review the issue with false alarms. While there is no charge for false alarms we would like to help you troubleshoot this! Best, The LifeFone Team
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Nick DiSaia · 4 reviews · Experienced 2024-10-23 ·
★★★★★
My 95yr old mother lives alone and…
My 95yr old mother lives alone and refuses to move to a senior living facility. She lives close yet won't move in with us. She also has the onset of dementia. We can't be with her 24/7 so we got her LifeFone. Recently, her landline phone went out which through her into a panic. She pushed the button on the lanyard which immediately connected her to a LifeFone agent, who then called me. I rushed over to calm her down. Her phone is literally her lifeline. But it can go down! LifeFone doesn't go down!! LifeFone should change their name to LifeLine!!
Reply from LifeFone2024-10-23
Thank you so much for sharing your story. We’re glad LifeFone was able to assist your mother when her landline went down. Peace of mind knowing she can connect with us when needed is so reassuring and comforting. We're honored to provide you with this service and are here for you if you have any questions. Best, The LifeFone Team
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NANCY · 4 reviews · Experienced 2024-10-09 ·
★★★★★
I am so much more at ease going outside…I'm well satlified with the product.
I am so much more at ease going outside to do yard work in the back yard after falling twice last year. A year ago I fell and my whole side was black and blue. Thank goodness, nothing was broken. Right after that, a friend fell in his garage and laid there for six hours before anyone found him. That is what really decided me to do the research and I chose LifeFone. Last, I am impressed when I check in monthly and immediately someone is on the line. Thank you!!!
Reply from LifeFone2024-10-23
Thank you so much for sharing your experience! We’re so glad that LifeFone has given you the peace of mind to continue doing what you enjoy, like working in the yard, without worry. We’re honored to be your choice for safety and protection! Best! The LifeFone Team
This product is so simple to use and is so worth it!
This product is so simple to use and manage. I purchased for my Mother and she is very pleased with the service. We purchased the extra setting for falls and it is definitely effective. One time was accidental and it worked perfectly. Help was sent because she didn’t respond; she didn’t know she dropped it and left the area and I was notified. This gives us peace of mind. Thank you!
Reply from LifeFone2024-10-23
Thank you for sharing your experience! We're so glad to hear that your mother is pleased with LifeFone and that the fall detection feature has been beneficial for her! Knowing it worked perfectly and provided peace of mind for you and your family means a lot to us. We're honored to have her as a subscriber! Best, The LifeFone Team
I recently had to use it in the middle of the night . What I liked they explained WHT was happening to the paramedics so they came prepared to trat my heart situation. The people I spoke to were great and handled the situation well. What I didn't like and think has to be changed is when they notify the emergency contacts they do not show who is calling. So in my case it was the middle of the night and when my contacts looked who was calling they didn't answer because they didn't know who was calling it was just a number and no name.
Reply from LifeFone2024-07-24
Thank you for sharing your experience with LifeFone. We’re glad to hear that our team was able to assist you during your emergency and that the paramedics were prepared to treat your heart condition. Your feedback is valuable to us. We understand the importance of identifying the caller when emergency contacts are notified. Our direct calls to you will come from one of these possible area codes: 315 (Syracuse, NY), 801 (Ogden, UT), 908 (Union, NJ), 914 (White Plains, NY), or from 800-940-0262, 877-206-9141 or 877-330-3665. If you have caller ID, you will see the words “Response Center”. We recommend that your contacts enter our caller ID's into their phones for future reference encourage anyone to give us a call to discuss.
We are so happy to be able to assist you and wish you continued health and safety. Best, The LifeFone Team.
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Kathy · 2 reviews · Experienced 2024-04-11 ·
★★★★★
We have been very pleased with the…
We have been very pleased with the customer service LifeFone has provided these last two+ years. Our mother has needed help a couple times, and the representatives who contacted us were kind, patient, and helpful.
Reply from LifeFone2024-05-29
Thank you for sharing your experience with LifeFone. We are happy that our representatives have been kind and helpful. We strive to make all of our subscribers feel valued and cared for. We're here for your mother and your family any time you need us!
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Diane De Micco · 4 reviews · Experienced 2024-05-08 ·
★★★★★
Lifefone has delivered excellent…
Lifefone has delivered excellent service during setup and since. I have the system for over 2 years and have never had an issue with them. I needed help twice and I pushed the button and had help very quickly and with compassion. I would recommend this company to anyone who could possibly need help with a lift assist or a trip to a hospital.
Reply from LifeFone2024-05-08
Thank you for your kind words and review of our service. We appreciate the opportunity to help when needed. Please don't hesitate to reach out if you have any questions! Thanks again, LifeFone
I did a lot of research before choosing a unit for our mother and am very pleased with the LifeFone system. She is still very active and we wanted something that would be with her all the time yet not become cumbersome. We liked the VIPX because she wears it as a necklace and it travels wherever she goes. We had the option of AT&T or Verizon as the carrier and also chose to have the fall protection feature. LifeFone is a little more expensive than some but the peace of mind we have is well worth it.
Reply from LifeFone2024-04-26
Thank you for your kind words about LifeFone. We're so glad to hear LifeFone provides peace of mind for your loved one! It sounds like the VIPx is the perfect solution, keeping your active mother safe and connected wherever she goes.
We also appreciate your comments about the value we offer. LifeFone is committed to providing peace of mind without hidden costs. That's why we don't have any activation or equipment fees! Combined with our consumer-friendly policies, our goal is to help ensure your mom's safety without any surprises and we are happy to have her as a subscriber.
If you ever have any questions about using the VIPx or need any support, our team is available 24/7. We're here to answer any questions you may have!
Sincerely, LifeFone
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Tara · 1 review · Experienced 2024-02-27 ·
★★★★★
LifeFone bracelet…
My mother had a LifeFone bracelet 4years ago, which the staff helped save her life. My mother recently tried the new bracelet VIP flex and was happy it was a simple push button - but we unfortunately had to return it as it kept flashes and wasn’t keeping the charge due the signal was weak in her area. Other than this we’ve always appreciated LifeFone’s services.
Reply from LifeFone2024-03-05
Thank you for sharing your experience with LifeFone. We're glad to hear your mother had a positive experience with the previous device and appreciate your continued trust in our services. We realize that cellular service varies from location to location and is not something we can control so we're sorry the VIP Flex isn't a solution for her. Best wishes to you all and thank you!
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Teresa and Chris Cooper · 2 reviews · Experienced 2024-01-30 ·
★★★★★
My mom used her lifefone pendant and…
My mom used her lifefone pendant and immediately got a response. She told the call center she was in distress. They dispatched and ambulance to her home then proceeded to call the family. Unfortunately each member couldn’t be spoken with directly and a message was left. The ambulance arrived open her door using the key lock door box assisted her and took her to the hospital. She was OK due to their quick action.
My only “complaint “ is the call showed on my phone as central station, not lifefone. I was on my way into a meeting and did not answer. Wishing it said Lifefone I would have answered immediately as would have my brother. Regardless my mom is fine due to Lifefone’s quick response. Thank you
Reply from LifeFone2024-02-22
We're so glad your mom received the prompt help she needed! We understand your concern about the call display and appreciate your feedback. We will take this into consideration for future improvements. Most importantly, your mom is safe, and that's what truly matters. Thank you for sharing your experience!
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Joan Arellano · 1 review · Experienced 2024-01-23 ·
★★★★★
I test my lifefone alert monthly
I test my lifefone alert monthly. And sometimes it takes a while for the operator to respond.
Reply from LifeFone2024-02-16
We are happy that you test your system each month. We realize that there is a delay sometimes and it seems to be related to the cellular service in your area. Someone from our customer care team will reach out to you to talk this over further. We really appreciate you as a subscriber and want to be sure you are comfortable using your system.
