LifeSafer Ignition Interlock (lifesafer.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
This lady went through evey little detail to find out what happen with my case from 5 years ago. She was on spot trying to help us out. She called me back each time she said she would. Extremely friendly and understanding. Thank you
My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install. The agent was extremely friendly and helpful even helping her find a service center in western NC she could use until she returned to Raleigh. The waiting area was clean and the install went well. 5 stars!
The Associate at D and J auto repair were very inappropriate unprofessional. They spent a great deal of time criticizing another vendor. I was very offended by that. I am changing vendors
currently researching interlok vendors so I can pick the least paintful vendor to deal with. Some vendors were incredibly helpful with ballpark costs and explaining customer support services offered but lifesaver would not provide this info they just kept telling me I had to make an appointment for installation. From this brief piss poor customer service interaction I know that LifeSaver is not the interlock vendor I will be utilizing.
She made it so easy, very quick responses, she knew what she was doing, extremely helpful. Thankyou Nadia
Everyone I talked to was knowledgeable so that made it easier to deal with
Awful experience, spammed daily by several different numbers and emails. Way too over the top, 1-800 number, call center.
We're sorry you feel this way. We simply provided initial information, then requested appointment confirmation, and when that went unanswered, we texted again. Then, we were missing pertinent information to report your installation to your monitoring authority, so a real person reached out by phone and text. A manager will be in touch with you shortly.
They gave me the best service they have. I have really appreciated. They make me go back home. Thank you very much. Good service.
It’s great to hear that Danny was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Tawanda was so helpful and very thorough with all the info I needed. She made this process so easy!
LifeSafer does a great job from the start of your experience to the end. They will guide you through the process of ignition interlock smoothly. Their customer service is reputable.
I was was disconnected and I received a call back very quickly.
Thank you for sharing such kind words about Ric. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Very helpful and fully explaining the whole process
We’re so glad you had a great experience with Tawana. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
We really appreciate you taking the time to highlight Jonathan. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Some of your customers service people don't know nothing others do a gentleman argued with me and a nice lady helped me out forgot her her name but she was a sweet heart she help me good just ask under my address 4p31 Chinkapin Oak San Antonio 78233 she was great other guy Nana Nana
We truly appreciate you highlighting Victor, and we're sorry your other call didn't go as well. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Had an incorrect charge and it was handled quickly
We’re thrilled to hear that Dick provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
I have had the device now for years and not had many issues. All minor and easily fixable until now. I did not needed repairs beyond regular maintenance until recently and it has sat at a repair shop for 20 days now without an override code for it to be worked on and I have struggled to get rides to work every day. Needing a repair has been an exhausting and horrible process with not one iota of progress yet. I have submitted my part of the affidavit, called several times to check status, had to extend my calibration appointment by 3 weeks over and over again and my car still has not been able to be checked. I am not even sure what is wrong with it yet.
Because ignition interlock programs are state-mandated, LifeSafer must follow strict guidelines to ensure you remain in compliance. We know this can sometimes feel inconvenient, but these safeguards are in place to protect you and your driving privileges for the long term.
Terrible company. They violate you, steal your money...customer service is terrible, they have no answers for valid questions. They subcontract all their clients to local mechanic shops, in sketchy places that are dangerous and then blame you if the shop messes up and charges you more money....
We understand how frustrating account discrepancies can be, and we apologize for the inconvenience. Our team will be looking into this and will make sure it is addressed promptly. We will be in contact with you shortly.
Tawana was awesome extremly helpful easy to understand ... I had given up for the moment when god instructed this amazing woman to call me and help me thru this silly process. Thank you maam may god bless you Still dont want tjis silly device but ..... Gotta do what we gotta do ... Thank you tawana for making it simple as can be
It’s great to hear that Tawana was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Every Customer Service Representative was great but your interlock sucks. I don't know how or why it refuses register when I blow and hum into it, at the same frequency every time and it still acts up and locks me out. I have had to pay extra at least once every month. Your stupid interlock being so dumb and delicate has made me not want to drive and has stressed me out. You are a terrible company and I will make sure to tell everyone that you are not worth the stress to be a customer/client.
Thank you for your honest feedback. It helps us see where we’re doing well and where we can keep improving.
Your representative miss tawana really makes it easy to understand and she's very cooperative so she is a big help
We’re thrilled to hear that Tawana provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
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