Lifesmart Outlet (lifesmartoutlet.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Easy to use ordering process. I will say for the accessories for the stairs and such the website didn't have all the dimensions for all the variety of steps to purchase so I didn't really know what the difference was and why some were more than others.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Life smart operator was very helpful. Answered all my questions patiently.
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! Our team has the best specialists for Lifesmart spas available!
Easy to order and track shipment. Showed up as promised. The product is great. However, the documentation was sparce. There was no User's Manual included and I spent many hours searching the internet and watching videos to get my spa up and running. As a first-time spa owner, I still spend too much time researching steps to manage the spa.
Thank you for taking the time to leave a review on LifesmartOutlet.com. Feel free to give our team a call if you have questions or want to learn about your spa. We can provide all of the documentation you need and coach on use and setup of the spa! We’re so grateful for your feedback & hope to work with you again soon.
Failed to contact me after passing the stated shipping time frame (website stated 5-7 business days). Website now indicates increased lead times, but did not state that at the time of my order. After waiting two weeks and still no shipping information provided, I contacted customer service only to find out they were experiencing problems getting my order from the factory. They offered to replace it with a different color and stated it would ship the next day, which it did. However, when it arrived, it was not the color I was promised even after changing to one that was supposed to be in stock (replacement color was espresso with artic white interior - what arrived was espresso with sea salt interior). They did offer me a replacement set of steps since the steps I originally ordered matched the original color (grey) not the new color (espresso). Original order date was end of May. Tub finally arrived June 26th, a month after placing the original order. Generally speaking, I am happy with the tub as it performs well, but the customer service side needs some work as I had to initiate contact when it didn't ship instead of the other way around.
Thank you for taking the time to leave a review on LifesmartOutlet.com. The past couple of months created an unexpected issue with orders that delayed our incoming truckloads from the manufacturer. We had a handful of orders that were delayed because of the production issues, and we worked to communicate delays and options. It sounds like the alternative color worked, though I am sorry we were not able to fulfill the original color in a timely fashion. We appreciate your patience and cooperation, and we will be here to assist as you learn about your new spa! Thanks, the LifesmartOutlet.com Team
Thank you for taking the time to leave a review on LifesmartOutlet.com. I fully understand the pricing feels excessive. it costs more to ship the overlays than the actual cost of the product, which is why we ship you two (2) overlays. That way you have a spare and don't have to pay for shipping again. It is simply not reasonable for what it is for a single overlay, so we do our best to make the value greater. We’re so grateful for your feedback & hope to work with you again soon.
Shipping was prompt and delivery was easy.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The part will not be shipped for another 2-3 weeks...What kind of crap is this?
I am sorry that shipping is not immediate. The expected ship time is listed on all product pages, so you know what to expect before you order. However, I do expect we will usually be better than the estimated time. The part will ship as soon as possible, and tracking will be provided as soon as we have it! Thanks, The LifesmartOutlet.com Team
Delivery of 2-3 weeks is excessive and I was not told it would take that long!
I am sorry that shipping is not immediate. The expected ship time is listed on all product pages, so you know what to expect before you order. However, I do expect we will usually be better than the estimated time. The part will ship as soon as possible, and tracking will be provided as soon as we have it! Thanks, The LifesmartOutlet.com Team
The products I was looking for were easy to find, however I found them to be a little pricey compared to similar products I have purchased from other places.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon. We try to be as competitive as we can on all pricing, but we using only OEM parts which may impact if you are using generic or import parts.
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
800 number doesn’t work. Auto response said voicemail box hadn’t been set up yet.
Thank you for taking the time to leave a review on LifesmartOutlet.com! I have seen the phones sometimes miss a connection, but I not been able to recreate the issue. If you do not get our team during office hours or our voicemail after hours (or if our team is all busy), please try again as it might be a random error!
They kept me updated on shipping. Well packaged. No problem. Powerful jets
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
The spa is everything we expected and more! We love it. The shipping experience was not very good .
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! The carrier experience can be tricky, because every local station and every driver are extremely different. Most often, the carrier does a great job, but I hate to hear about those exceptions that make the experience difficult!
The website is easy to navigate and the chat is helpful with quick questions.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Everything was fine ordering. I would have liked an estimated delivery date. You had great instructions on how it will be delivered. I may have missed this but I really don't know if I will contacted with the delivery day. If I will get a phone call or email and when this will occur. Happy so far, easy to order. LOL. I am probably spoiled as amazon will show expected delivery day.
Thank you for your feedback Michelle! Each order has an expected time to ship on the product page. Once the product ships, we will send you the tracking information. Once your local station has the spa and is ready for delivery, they will contact you to schedule the delivery appointment. Your order should be at your local station in a week or so! I hope that is helpful...thanks, the LifesmartOutlet.com Team
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
63 reviews matching