LifeStation (lifestation.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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John Arva · 1 review · Experienced 2026-03-31 ·
★★★★★
How helpful the staff and easy to setup
I just wanted to say how helpful Larry was setting up my new "Lifestation" fob today.
He answered all my concerns and questions.
He made sure the GPS and stay with me while testing my fob. and made sure my family contacted would have the correct number pop up on their phone saying emergency call.
Everything and person was very professional!
Reply from LifeStation2026-04-02
Thank you for your kind words! We’re glad Larry made your setup smooth and ensured everything worked perfectly. We’ll be sure to share your feedback with him!
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Jezabel Joa · 1 review · Experienced 2026-03-10 ·
★★★★★
Scammers preying on the elderly – Avoid Life Station!
I am extremely disappointed with Life Station and feel compelled to warn others. My elderly mother never requested their services, yet she suddenly received a letter charging her $150 for equipment she has no recollection of receiving.
When I called the first time, they claimed her insurance requested the service and that they were not covering the cost. I sent an email and called again, and the representative admitted it was a mistake, told me to disregard the letter, and even gave me a case number. However, shortly after, I received an email saying they would not waive the fee.
This company plays games with seniors, creating confusion and stress while trying to collect money for services never requested. DO NOT get caught in their trap – this is a scam targeting vulnerable people.
Reply from LifeStation2026-03-13
We sincerely apologize for the confusion and frustration this situation caused you and your mother. After reviewing the matter, our team was able to connect with you directly to clarify what happened and ensure everything was resolved. The necessary adjustments have been made to the account, and the issue has been fully addressed. Thank you for taking the time to speak with us.
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customer · 5 reviews · Experienced 2026-02-28 ·
★★★★★
Kudos for excellent service
Provided excellent, efficient & friendly customer service, replaced a new battery, free of charge for my monitoring systems wrist bracelet. They contacted me to tell me they were not getting a viable single from it on their systems end, & easily walked me through testing both my necklace & wrist band monitors. They immediately mailed me a new battery & a return postage paid mailer for the old battery. Also my Aetna Insurance provides me with a lower monthly discounted fee, that is much needed & appreciated, for all Seniors living on limited incomes! Kudos for offering a great senior life saving emergency service. Thank You - Marilyn (Webster, NY).
Reply from LifeStation2026-03-07
Thank you for sharing your positive experience, Marilyn! We're delighted our team provided excellent service and efficient battery replacement support.
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Barbara Stone · 1 review · Experienced 2026-02-10 ·
★★★★★
Great service!
I spoke with Reggie today regarding switching from the necklace to a smartwatch. He informed me that once you make this change, and don't like it, you cannot switch back to the necklace. He also let me know I could view the smartwatch on the Lifestation website, which I will do before making a decision. Reggie also added my email address for me in my sccount. He was very nice and profesional!
Reply from LifeStation2026-02-11
Thank you for your kind feedback! We’re glad Reggie was helpful, professional, and made the process easy. We appreciate you choosing LifeStation!
Reply: Hi Russell, thank you for sharing your feedback. We understand that the watch wasn’t the right fit, as comfort and ease of use are very important. Thank you for allowing us to assist you, and we truly wish you the very best.
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Lady Karen Stahler · 3 reviews · Experienced 2026-01-05 ·
★★★★★
Piece of trash!
Piece of trash!! Doesn’t register falls even on hard wood and the device flying over my head and hitting the floor. It has NEVER gone off. I have had one of these devices for over 10 year s and have GPS. I have had it checked and they have sent me newer devices as they have been released. I have only used the help button in the past. During the past 13 months I have had 15 falls onto hardwood floors not carpet. The device has never once registered a fall. When I say Help! Help! My Alexa will respond and ask what type of help I need. My friend has an Apple watch and when she fell it promptly asked what she needed. My son wants me to get rid of this trash and get an Apple watch with cellular. Over time the watch will have paid for itself and most cellular carriers charge a minimal amount for adding the watch. That amount is less than I am now paying for this useless junk!!!
Reply from LifeStation2026-01-19
We’re truly sorry to hear about your experience and understand how unsettling it must feel when a device doesn’t activate during a fall. Your safety and peace of mind are extremely important to us. We appreciate you taking the time to speak with us and giving us the opportunity to make this right. Thank you for sharing your feedback—it helps us continue to improve our service and support.
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Aaron G. · 1 review · Experienced 2025-12-30 ·
★★★★★
LifeStation provided our family with…
LifeStation provided our family with trustworthy 24/7 emergency monitoring and quick, caring response
Reply from LifeStation2026-01-14
We can't thank you enough for your positive review! It means the world to us to hear about your great experience.
Your company charged me for equipment that I did not give consent to buy. I am still waiting for a refund to my credit card. I would not recommend this company to anyone due to this experience. This has been an aggravating situation. I am very disappointed!!
Reply from LifeStation2026-01-06
We’re very sorry to hear about your experience and understand how frustrating this must be. Our team has made multiple attempts to reach you to provide clarity regarding the process and left voice messages. We truly want to resolve this for you as quickly as possible.
Please contact us directly at 1-800-998-2400 so we can assist with the refund. We appreciate the opportunity to make this right.
I did not receive my device because I put my physical address rather than my mailing address on the package . Please re send device to PO Box 20413 ,Colorado City, CO 81019
Diana Ellison
After sending this review, I received an immediate response from Life Station and they are addressing the issue. I will receive the device on Tuesday ( this is Saturday.) Thank you for responding and solving the issue so quickly. I’ve had a couple of near falls and really need the device.
Reply from LifeStation2025-12-27
Thank you, Diana, for taking the time to discuss the issue with us. We sincerely apologize for the inconvenience and have sent a replacement device to the PO Box you provided. We truly appreciate your patience and your valuable feedback.
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Jan C. · 6 reviews · Verified · Experienced 2025-12-15 ·
★★★★★
I thought the sales agent was too pushy…and pressured me
I thought the sales agent was too pushy I am it even switched over to Aetna, and didn’t want life sfationuntol after Jan 1, but he insisted I get it now,,
I do not
like pressure. ..also disappointed that CT teachers retirement is not giving this free like we had with UNITED …I was told we would not have to pay? Can someone check this? He charged for 3 months.. not a happy camper.. Jan C..
Reply from LifeStation2025-12-22
We’re very sorry to hear about your experience, Jan. You should never feel pressured, and we truly apologize if the interaction made you feel uncomfortable. We attempted to reach you by phone and left a voicemail regarding the refund and account activation. Please call us at 1-800-998-2400 for further assistance—we’d be happy to help.
I placed an order but had to check with other family members to get the okay to do it. We decided not to do it right now and so I cancelled the order within the time window given. The device was sent anyway and my credit card was charged.
I called customer service at which time my card was credited and was given instructions on how to return it when it arrives. They were very helpful and apologetic for the error.
Reply from LifeStation2025-12-22
We sincerely apologize for the inconvenience. We understand how frustrating this must have been and truly appreciate your patience. Your payment has been refunded. Thank you for giving us the opportunity to explain the return process—your return label has been sent. We truly appreciate your time and understanding!
Told it would be here today- the 20th. Checked shipping status- now says 29th. This is a critical equipment. Don’t give me a story about holidays. Doesn’t cut it - you have been paid and I need this equipment asap
Reply from LifeStation2025-12-22
Thank you for giving us the opportunity to assist you. We sincerely apologize for the delay and understand how important this equipment is. A replacement has been sent via expedited overnight shipping.
Sales rep was very helpful knowledgeable about the product!
Reply from LifeStation2025-12-18
We appreciate your 5-star rating! Our team works hard to deliver the best service possible, and it’s great to see that reflected in your review. Thanks again!
When I was talking to the representative on the phone we both had understood each other and he found me a great plan.
Reply from LifeStation2025-12-17
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
