LifeStation

My Experience - Beware & Resolved

My Experience - BEWARE of Giving LifeStation Sales People Your Credit Card (CC) Info if You Are Not Ready to Purchase because they May Send You Equipment & Bill You Without Your Permission, and Issue of Refunding CC was RESOLVED by Supervisor named Bill! Phone Customer Service Overall was Good to Excellent - I gave Billing Lady lowest rating by phone, she likely deserved at least a 3 or 3.5 out of 5. Explanation below. Explanation (The Story): I called LifeStation (Medical Alert Devices) prior to Jan 6, 2026, because Aetna for Medicare referred me. I was calling on behalf of my Dad who is a Senior. The sales guy gave me info based on the type of system I felt was needed. He gave me a discounted quote. I said I would get back with him. He said in order to keep this price, I would need to provide credit card (CC) info & I'd have 2 weeks to decide, so I gave the info. On Jan 6, 2026, in less than 1 week, I got a text Alert from my CC Co. saying my card had been charged...I Never Authorized this. I called Customer Service o/a the next morning & explained the situation. The lady confirmed everything, apologized, said the equipment had already gone out & said she would send a return label. My Dad received the package & a few days later, the return label. About 3 to 5 days later, I mailed it at USPS. USPS Tracking confirmed that LifeStation received the package on 07/21/2026. The morning of August 4, I talked to a lady from Billing - the talk did Not go well. The account that was set up, Never listed my name! So I got No Info...She apologized for the situation & I said I understood it was due to Security Reasons. I was unhappy & we did argue...I didn't want to hear more explanations or more apologies - these Did Not solve the problem. I did verbally talk over her & I'm sorry for that, I was frustrated by then. I said look, you don't have to give me any info, just send a letter to my Dad saying you're refunding the money & She Wouldn't Do It! I then said, let's end this call & just put me through to the phone feedback, which she eventually did. I gave her the lowest ratings - she did her best & probably deserved at least an average rating. The Good News: Issue was Resolved by Bill, a Supervisor & my card was refunded - it may take up to 5-10 business days to see the card credited. A Big Thank You to LifeStation because after I finished the phone evaluation, they gave me the option to talk to a supervisor.

Lifestation is a life saver really!!!

Lifestation is a life saver really!!!. Although I have not tried the equipment yet I can tell you the company is great they were able to work with me on affordability today 8-3-2026 & they sure did. I wish more companies were as helpful. I cannot say enough about this company!!! I am so grateful for them & the customer service is absolutely wonderful if I could give two million stars I would.😊😊🥰🥰

Wonderful customer service!!

Easy setup, wonderful customer service, easy for my dad to use, great price!! I would definitely recommend to anyone needing help for their loved ones.

Process of obtaining was easy with…

Process of obtaining was easy with insurance and Life Station working cooperatively together. Set up was easy peasy. If any concerns is my wife's thinking she is going to accidently hitting the life alert button on watch. I keep telling her it would be ok that all she needs to do is hit X and say test.

I talked to Larry think that's what he…

I talked to Larry think that's what he said his name was. He was very helpful New what he was doing fix my problem in no time. They are all nice that I talked to. Highly recommended

The system was just OK

The system was just OK. To get it loud enough for my mother to hear, it was distorted and garbled. I could understand it but not my elderly mother. My main complaint is that lifestation holds your money for 3 additional months and we still had to call to remind them that they owed us a refund. Not to happy with them and I DO NOT RECOMMEND! I thought the holding of our refund was absurd and totally unnecessary not to mention we still had to call them to remind them that they owed us $109

The staff have been above and beyond…

The staff have been above and beyond helpful. I'm 70 and can't see small writing. They gave clear instructions, and waited while I wobbled across the room to find a working outlet. I am very pleased with this company!

Life Station is a great company to work…

Life Station is a great company to work with. I have their watch and I am comforted with the fact that it tracks my location should I need help.

Upgraded unexpected 🙏✨✨😘

I ordered 1 for myself and and there was 2different units send. The delivery seemed to be in a huge rush and did not even hand delivered.*****Update***** Had a wonderful surprise and I was delivered an New and improved one. Was unexpected but humbly grateful for all the amazing support. Will most definitely recommend to all I know for next time. Definitely will keep on stand by. Thank you so much.

FAULTY HEART RATE FEATURE

After almost a year with my LifeAlert wristwatch device, I've been both satisfied and discouraged. Satisfied with everything except the heart rate feature: it does not register correctly about 3 out of 5 times. My cardiologist team insists that I keep my heart rate below 110, even while I exercise. Never been a problem. But the LifeAlert watch will indicate a rate over 140 while my doctor is using his professional equipment which indicates it to be around 82. I contacted LifeStation’s friendly phone staff over a dozen times about the problem before they agreed to exchange it. Except the replacement has the same problem. Wish I could post the several photos of the watch next to my doctor's device, with the watch (for example) showing a pulse of 134 and the professional equipment indicating my pulse is actually 91. Another example shows the watch with a pulse of 40 and the doctor's device showing 80. My return watch included a printout of these photos. My LifeStation contract is up soon and I've been looking at other options, as daily accurate heart rates are a major factor in my health.

Frankie was totally helpful

Frankie was totally helpful. Answered all my questions and gave me all the options. We had a great conversation about his grandmother and her use of the device. GiVe Frankie a raise. Have not received my device yet, but am anxiously waiting for it.

Great service

Rashad was very helpful. Helped me set my watch up quickly. Answered all my questions. Very pleasant person to talk to.

Aside from the cost it was very safe…

Aside from the high cost it was very safe and reliable.

I fell & it didn’t go off why?

They r a great company and really are…

They r a great company and really are there for you

I absolutely loved the product.

I have nothing but absolutely 100% praise in the product and the actual service it provided. The reason I received the device is I had an aneurysm and experience dizziness and scares for falling. When I received the watch, I wore it religiously every day and felt reassured that should I have an accident or fall, I would not be alone or without help within my reach. Added perks for health and wellness were the heart monitoring, step tracking and local temperature features. Finally, the routine emergency testing of the device and the customer service was the icing on the cake. If my insurance or financial circumstances prove, I would gladly use the device again. Gina

The Top Company for Reviews

I had the best experience with a male that I can’t remember his name. I feel so bad. My caseworker started the conversation (Hannah) and then I (Dawn) came on. He made me feel so comfortable, just like we were friends! I had a good time while learning about the alert necklace. This has to be one of my top companies, if not the top!

I lost my charger for my pendant

I lost my charger for my pendant and looked up lifestation on google, called them and explained my problem. They listened kindly and sent another and it arrived within a week. I cannot thank them enough. Good company. The customer service person made me feel right at home and was very helpful and understanding. I give them an A+.

I just got the Life Station device for…

I just got the Life Station device for my mother. Everyone I spoke to knew all the necessary information and were kind. Set up was simple and worked perfectly.

I want to thank LifeStation for…

I want to thank LifeStation for providing this technology. It has made me and my family feel at ease in case of emergencies. With one push of the watch button I get instant assistance and know help is available.