Lifting Equipment Store USA

Thank you for the 5-star review, Ross! We’re glad you found our website easy to navigate and appreciate you taking the time to share your experience. We are looking forward to continue doing business with you! Have a Happy Holiday! Cheers!

Thank you for the 5-star review, Patricia! We're glad to hear our follow-up met your expectations. Providing attentive service is important to us, and we appreciate your feedback! Have a great one!

Thank you for taking the time to review us, Austin! We’re glad to hear you’re happy with the quality of the product. We sincerely apologize for the delay in delivery and appreciate your patience. We’re always working to improve our shipping times and hope your next experience will be even better." Thanks!

Thank you for your wonderful review! We're delighted to hear that your ordering experience was smooth and that your equipment arrived on time and met your expectations. We truly appreciate your trust in us and look forward to serving you again! Thanks!

Thank you so much for your kind words! We're thrilled to hear that you found our website easy to navigate and that we were able to provide the answers you needed. It was a pleasure assisting you! Thanks!

Dave - this is Jeff Miller, the General Manager for LES USA. We really appreciate your comments. We try to treat each customer as we want to be treated during online ordering and fulfillment. LES USA is constantly adding new tools to accomplish this so that all of our customers can have a great experience. We look forward to working with you again in the future. Thank you!

Hi Paul, My name is Will and I am the President of LES USA. I’ve been keeping a close eye on your order and complaint and quite honestly cannot uphold your complaint, our website is abundantly clear when it comes to the Tandemloc Spreader Beam Kit where you as the customer are guided on how to configure the bar, not only that but you are even asked by in the drop-down menu if you need the end caps, you chose “No” before checking out. You then called in to make this complaint, my colleague immediately jumped in to action to help you and worked with you to order the end caps and shackles you desired- which are now on their way by 2nd day air, we also reviewed the website, and we stand by the fact that our website is very clear, our product page has big red letters on the page instructing you exactly how to configure your beam kit and a clear question asking you if you wanted end caps, to which you chose “No”, additionally the product image shows each and every component, no where on there do we show shackles or suggest it comes with shackles, the image also clearly states “End Caps, 2 required per beam, sold separately” And so we bundled those end caps in to this kit as an option and when asked if you wanted the end caps, you chose “No”. Unfortunately, there is no way we can make this any more clear, the product is designed to be configured, hence the questions and detailed guide on the product page before you can check out. I would like to say that I feel this review is unfairly posted, it contains incorrect facts and does not reflect the true high levels of service, support and assistance we have provided you in getting you what you need. I hope that your spreader beam kit functions as desired now that you have all of the components you wished for. If you’d like to discuss this further, please reach out, my door is always open Will

Hi Andy, Thanks for taking the time to leave us a review, we appreciate every drop of feedback as it helps us strengthen our business model and customer service. We're glad that our pricing was sharp and appologize that it took our vendor a little longer to ship your order than expected, I do believe that due to the volume ordered there was an unexpected delay, I appologize that this was clearly not effectively communicated to you. I checked the tracking number and you are correct, it seems the url link was incorrect, thank you for pointing that out, I have written an email to you today providing a working link and it looks like delivery is due any moment. Please reach out if there is anything else we can assist you with [email protected] Thank you for putting your trust in LES USA, we appreciate your business and look forward to the next time. -Will

Thank you for taking the time to review us, Jaime! We appreciate your business and you being a loyal customer. We hope to work with you again next time. Cheers!

Thank you for taking the time out to review us, Dave! We are happy to hear that the furniture movers worked amazing for you and got the job done. We appreciate your business and hope to work with you again in the near future. Thanks!

Dear Raj, We're sorry to read of your experience with our company, we investigated your complaint after you provided us your details and determined that the issue here resulted from a continuous vendor promise that was unfortunately never met before we together agreed to cancel and refund your order, we did our very best and communicated regularly with yourself and the vendor, so perhaps this rating is more of a reflection of them? However, we sincearly applogize on behalf of our vendor for the extended lead time and hope that we can make it right for you in the future. If you wish to discuss this matter further please reach out to our team who remain at your disposal. -Will

Thank you for taking the time to review us! We truly appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We hope to do business with you again soon. Thanks much!

Thank you for taking the time to leave us a review Sam. After reading this review our management team investigated the matter, from what we can see you engaged with our 'Instant Answers' FAQ section to request information about our tax exemption process, the Instant Answer provided you with directions to email a copy of your resale certificate over, you are correct that our Instant Answers are automated responses that are triggered by your FAQ selection, you were then connected with a live agent who repeated the instruction of our Instant Answers FAQ's, you then followed the instructions (emailed us your certificate of exemption and address) and we applied that exemption to your account. We are sorry to hear that you felt our responses were automated or confusing. We are confident that you won't encounter this issue again, as your exemption is now applied against your account login information. We appreciate your business and look forward to assisting you again in the future. -Team LES USA

Thank you for taking the time to review us, Stephanie! We are thrilled that you are happy with the service that we provided. We are looking forward to doing business again soon. Have a great one!

Thank you for taking the time to review us, Kim! Thank you for giving us the chance to resolve the issue. Our mission is to make sure our customers are happy and pleased with our services. Your support means the world to our team. Looking forward to welcoming you back soon! Thanks!

Thank you for taking the time to review us, R Handy! We appreciate the sound words that you are spreading across. We hope those straps serve you well. We are looking forward to doing business again soon. Have a great one!

Thank you for taking the time to review us, Bill! We are delighted to hear that you have found our process to be smooth sailing and that toe jacks are serving you well. We are thrilled to have you as a customer. Have a great one!

Thank you for taking the time to review us, Jason! We are happy to hear you share good words about our website and services. We are looking forward to working with you again soon! Have a great one!

Thank you for reviewing us, Gfc! We are always happy to keep our customers in the loop about their orders. We look forward to working with you again in the near future. Have a great one!