Lightspeed HQ (lightspeedhq.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Quickly understood the issue. Provided the solution. Had a great attitude
Hi Dave , We're so glad we could help and provide a positive experience. Thank you for your kind words! If you have a moment to share your account details to : [email protected] - we'd love to pass along your feedback internally. All the best, Your Lightspeed Team
Hi Rafael, We are so pleased you had a positive experience! Thank you for sharing your kind words with us. Your Lightspeed Team
Hi Hannah, Thank you for the feedback. We're so glad you had a positive experience. Thank you for your kind words. Your Lightspeed Team
I appreciated the thorough and concise assistance.
Hi Kristine , We're glad our assistance was helpful! We appreciate your kind words and will surely pass them along. Your Lightspeed Team
I am so grateful for the Lightspeed customer support team! I recently had an issue with my receipt printer and unsuccessfully spent hours trying to fix it myself. I gave up and called the Lightspeed Help Centre in hopes they could help me. Liju, the representative was friendly, helpful, patient and knowledgeable, and was able to resolve my issue quickly.
Hi Rita, We are so happy to hear our team was able to provide such excellent support and resolve your printer issue quickly! Thank you for sharing your positive experience! Your Lightspeed Team
Something has definitely changed in the Lightspeed support team. Maybe they have hired untrained agents but definitely it’s nothing like it used to be. I have been using Lightspeed for over 8 years but I am now actively looking at alternatives as I can no longer accept the horrific level of support from the team. It’s like they have absolutely no idea what they are doing now. Shocking. Our auditors have flagged the system as “unreliable” and “greatly concerning” as the raw sales data they share (which we can’t extract ourselves due to the limitations in data retrieval!) does not match the sales showing in the sales reporting inside the Lightspeed system. The auditors have said they can not rely on the system data and therefore can not verify our sales! Which is a massive issue. Extremely concerning. We will likely move to Shopify or one of the more reputable providers.
Hi Michelle, First, I want to thank you for being with Lightspeed for 8 years! Means you are a deeply valued customer, and hearing that our support has let you down is never what we want to hear. We have personally escalated this thread directly to our management team. They're reviewing your account right now and will be reaching out to you directly (if they haven’t already) to discuss best way to proceed. We want to make this right and ensure you're in a good place with the system. Please keep an eye on your inbox. All the best, Your Lightspeed Team
⭐ 1 Star I am extremely disappointed with Lightspeed POS. During the sales process, I was promised excellent support, reliable hardware, and a system that would help my business run smoothly. The sales team said all the right things to get me to sign up. However, just two weeks after signing the contract, the system went down and the hardware stopped working properly. When I contacted the help centre, they were unable to resolve the issues or provide the level of support that was promised. It feels like many of the promises made before I signed were simply sales tactics. Once the contract was signed, the support and service were nowhere near what I was led to expect. I would not recommend Lightspeed POS based on my experience. Be very careful and do your research before committing, as the reality did not match the promises made during the sales process.
Hi Klodian, Thank you for sharing this feedback - It's never our intentions to read that you've had a rocky start. While our support team has been actively working to resolve these specific hardware and connection issues, I want to assure you that your Account Manager, is fully looped in, on it and has been working closely behind the scenes to get this resolved. We want to deliver on the expectations we set during your sales process, and we are committed to getting this solved for you. All the best, Your Lightspeed Team
Absolutely awful company to deal with. If I could give zero stars — or minus 1000 — I would. This is my first ever negative review because I usually give companies the benefit of the doubt, but dealing with Lightspeed has been beyond frustrating. The cancellation process is worse than cancelling a gym membership. They will squeeze every single cent out of you. Their POS system is shockingly basic for the amount they charge, and the support completely disappears once onboarding is done. I was paying for 5 terminals and cancelled one after closing part of my business. Despite removing the terminal, Lightspeed kept charging me for TWO more months because apparently you also have to remove open sales, close tills, AND manually remove the licence itself — otherwise they continue billing you. None of this was made clear. Trying to get support is nearly impossible. You can’t talk to anyone properly, and when I finally complained, they suddenly offered to refund the charges — but ONLY if I stayed with them. Otherwise, no refund. They even offered me 50% off for 6 months after previously telling me “nothing could be done” about the extra charges. Funny how things suddenly become possible when you threaten to leave. Then when I cancelled before the renewal date, they hit me with a “30-day notice policy.” Why on earth do I need to give notice to stop using your piece-of-junk software? The whole experience feels designed to trap customers into paying longer than they should. The irony is I have now built my own fully functioning POS system that costs me about $2 a month to run, while Lightspeed was charging me around $1000. Beware: they are incredibly nice during onboarding and sales, but once you’re locked in, support and transparency disappear. Would never recommend this company to anyone.
Hi There, Thank you for sharing your feedback. We genuinely apologize for the frustration you’ve experienced surrounding our cancellation and licensing policies. We are aware that your Account Manager is currently in direct contact with you regarding these specific billing and terminal issues. While we understand this ongoing communication doesn't change the frustration of how things have been handled up to this point, we want to assure you that your feedback has been fully noted and raised. Thank you again for taking the time and this feedback. All the best, Lightspeed Team
I will just copy a message my Lightspeed account manager just sent me, over a dispute regarding price increase: "In Section 20.8, as I've screenshotted below, you'll see the clause stating we can increase the subscription price (or remove the attached discount) with 30 days' notice." The section states: "20.8. Lightspeed reserves the right, at any time and upon thirty (30) days’ written notice, to amend this Agreement, including making changes to the Fees and scope of the Products. Such amendments may be made for reasons including, but not limited to: (i) complying with applicable law or regulation, (ii) security reasons, (iii) changes in market conditions, and (iv) changes imposed by a third-party supplier." Which basically means they can increase (almost doubled in my case) your fees for basically whatever reason they can think of, you CANNOT stop the contract at that point without paying an early termination fee, and the only way to keep the fee at the same price was to being bullied into signing another contract with them (which I obviously didn't do). I will either have to pay the augmented fee for a couple of months or go through legal way, but I thought everyone should be informed that this is their business practice. If anyone at Lightspeed tries to spin it I a different way, I have the emails all saved.
Hi Alessio, Appreciate you for being so direct and transparent about your experience. We completely understand the frustration and stress that comes with managing unexpected changes to your business expenses, especially when navigating contract terms. It is never our intention for a partner to feel pressured or unsupported during a pricing review. Please know that your situation has been escalated to our internal priority levels. We hear you loud and clear, and we are not here to spin this situation. Because of the severity of your concerns and the specific details of your account, we want to ensure this is handled by a senior escalation team who has the authority to review this properly. We are stepping in immediately to ensure your case gets the right eyes on it. All the best, Your Lightspeed Team
There are a could of things i am extremely disappointed in with Lightspeed but feel stuck. First and foremost, our customer service experience has been horrible to be quite honest. Getting in touch with our rep, or anyone for that matter, is almost impossible. I feel very unsupported in this category. Secondly, i feel as if Lightspeed is very behind the times as far as its compatibility for its R-Series customers to have extra online selling avenues whether that is with TikTok shop, Instagram Shop, Facebook Selling, or even online registry system. With the world going more online, Lightspeed is holding us back. Each year this renewal creeps up on us and we wish we would have been proactive in finding an alernative POS. I hate to be so negative but at the same time, this is genuinely how i feel.
Hi Gracious Me, Thank you for taking the time to share your candid feedback. We are genuinely sorry to hear that you feel unsupported and that our customer service has fallen short of your expectations. We would love the opportunity to look into your support history and connect you with the right team to address your concerns. If you are open to it, please reach out to us directly at [email protected] with your account details. We want to do what we can to turn this experience around for you. All the best, Your Lightspeed Team
The worst of the worst when you are offering yourself the service very attentive, as soon as you are already working with them, a problem with the system happens and they never solve it, you ask them to send you a technician to fix the problem and they tell you that you have to pay him oh they send you a video of how you can solve it is a waste of time this system not only of time but also a lot of money I lost a lot money with this system my clients were uncomfortable when the system did not accept the payments lousy I do not recommend it at all
Hi Carlos, We're really sorry to hear the experience started off this way. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team
Sales tactics are shady. They will say they can do anything you ask to get you to sign the contract. They will also say it’s easy to cancel and get a refund if they can’t. Then as soon as you sign and they can’t fulfill their promises they will blame everyone but themselves. “Too bad, you signed the contract. No refund for you.” I finally had to go around my salesman’s back to cancel. Luckily customer service was fine to work with. But it was worth it to eat the cost and get as far away from Lightspeed as possible. Big businesses screwing over small businesses. Be careful.
Hi Chafed, We're really sorry to hear the experience started off this way. I am glad to hear our Customer Support team was able to help you out in the end, but I’d love to make sure your feedback about the sales process gets to the right people so we can prevent this from happening to others. If you’re open to it, please send over your account details to [email protected] and we can get the right team in front of this. All the best, Your Lightspeed Team
Answered my questions and did a demo of the product. Great service. Elijah was awesome!
Hi Lawrence, Appreciate you for this review! We are so glad we could answer your questions and demonstrate the product. Always here in the future! Your Lightspeed Team
Elijah Shepherd was a phenomenal resource in helping me get onboarded. Very courteous and helpful. Loved working with him!
Hi Ammar, Thank you for this amazing message! We're so glad to hear you had such a positive experience! We appreciate you sharing your kind words and will be sure to pass them along. All the best, Your Lightspeed Team
Our school forced us to install Lightspeed Classroom on our devices, and it is honestly the worst software I have ever used. It treats every student like a criminal while completely ruining our laptops. Here is why every student hates this program: Creepy Over-Monitoring: It feels like a massive invasion of privacy. Teachers can randomly lock your screen, close your tabs without warning, or view your history even if you are just working on a legit school project. Ruins Device Performance: The app runs constantly in the background and absolutely destroys computer performance. It makes my laptop lag, overheats the battery, and drains the battery life in just a few periods. Blocks Everything Helpful: The web filter is completely broken. It blocks actual educational resources, citation sites, and harmless Google image searches needed for history projects, making it impossible to finish assignments on time. Massive Connection Glitches: The software constantly disconnects or freezes. Half the time, it locks my screen during a test because it "lost connection" to the teacher's portal, forcing me to restart my computer and lose my progress.
Hi Olivia, It looks like there’s been a bit of a mix-up! We are a company that specializes in Point of Sale (POS) systems for businesses. It sounds like your feedback is intended for your Internet Service Provider, as we don't provide any features mentioned in your feedback! Because we do not provide internet services, we have no way to access your account or resolve this for you. You may want to ensure this feedback reaches the correct company’s profile so your concerns can be addressed. All the best, Lightspeed Commerce
Elijah was a great helped, walked me through everything that I had questions on and also help with setting up banking when I had issues on my end.
Hi Shauna, We're so happy to hear Elijah provided such helpful assistance. Thank you for sharing your positive feedback! Your Lightspeed Team
Elijah was very helpful took care of me and guided me to set up my details over the phone made everything run smoothly and easy.
Adolfo, We're happy to hear that the setup process was smooth and easy. We appreciate your positive feedback and are grateful for your acknowledgment of the assistance you received. Your Lightspeed Team
this the worst thing to every to be made it blocks all of the good stuff i which i can give it a 0.
Hi Raymond, It looks like there’s been a bit of a mix-up! We are a company that specializes in Point of Sale (POS) systems for businesses. It sounds like your feedback is intended for your Internet Service Provider. You may want to ensure this feedback reaches the correct company’s profile so your concerns can be addressed. All the best, Lightspeed Commerce
Elijah has been awesome and so far the process in setting up has been smooth!
Robyn, We're happy to hear that your setup has been smooth. We appreciate you sharing your positive experience with us! Your Lightspeed Team
Elijah was very helpful. Able to answer all of my questions and gave me information I did not know to ask for.
Frank, Glad to hear that our team member was so helpful! We appreciate you taking the time to share your positive experience. Your Lightspeed Team
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