Lightspeed HQ

Expertize

Expertize, compassion and good nature.

Lightspeed has fallen from grace and is taking all of their customers down with them.

We have been with Lightspeed for five years, but it’s clear they have lost their focus over the past year. The recent "updates" have significantly hampered our business, making operations vastly more difficult. Their customer service is not just lacking; it's unacceptable. The staff often know less about the system than we do as clients. I have reached out numerous times for assistance and have been left frustrated by their responses, which essentially told me to "deal with it." Do not trust anything the sales representatives promise; it’s all empty rhetoric. We have also been promised refunds for unnecessary modules that were pushed on us and that we never needed. Soooo many promises. The programmers lack a fundamental understanding of what a point-of-sale system truly needs. They can code, but they have clearly never listened to customer feedback or addressed our real concerns. Years ago, we used a DOS version of Microsoft Dynamics, and at this point, I genuinely wish we could return to that system.

The hiring process is a joke

The hiring process is a joke, they schedule me an interview and completely ghosted me. I tried to reply back and sent me a feedback email on how my interview was, haha never happened. Now all of a sudden i get a email that i was not selected. Honestly there are people that are hungry for jobs and companies like this SHOULD GET FINED. Those who applied or applied your better off getting a response from the dollar store. i guess its a sign not to work for this company i mean if this is how they respond and not care then so be it. my values can be seen by others.

Do not partner with them!

If you are in merchant servies and want to refer your merchants to this business, DON'T! They will pull your residuals after a few months. They have done this twice to me and also took one of my merchants away charging them triple if they stayed with me on processing fees. This is a very unethical company and would not get involved with them. Learned my lesson. Twice unfortunately.

Patience & Professional

Elijah was professional and thorough during my demo. He made me feel like he genuinely wanted my business.

Awful unprofessional company

We have been a lightspeed customer for 10 years but due to there new policy of forcing customer to use there payments system which has completely uncompetitive pricing (almost triple my existing supplier) and with our contract expiring we have moved to another company and informed our rep we would not be renewing. Looked at the bank today to find they had taken another years subscription and are now refusing to refund our money so now will have to raise a fraud charge back with my bank. Save yourself time and stress there are better and cheaper products out there.

Very poor

Very poor. Oversold and under delivered in summary.

Worst of all time

The worts company you can spend your money on. Do not even bother.

Everything is amazing

Everything is amazing. Thanks to Elijah Shepherd for his help.

Have been with them for 14yrs

Have been with them for 14yrs. The past 3 years they have raised the yearly fee and CC fee went up. My rep is does not return my calls. Cant wait to use another company.. So fed up with them.

You cannot trust this company - They lied to make a sale.

You cannot trust this company. I am the practice administrator of a large medical practice in Florida. A small piece of our business is certifying patients to get marijuana cards. 2 years ago I searched online for a merchant services account to process our credit card bills. I selected Lightspeed bc they told me they could process this business. 2 years after going live they just turn off our merchant services bc we process mj services. Their sales man guaranteed me that we could process this business. he lied. Then they just turned off the merchant services without warning. I was just dead in the water bc they gave no notice to allow me the opportunity to move our business. They lied to make a sale.

Ultra Luxury Meets Modern System

We’re a fast-growing company working on tight timelines with little margin for error. I oversee all IT projects, and Lightspeed, especially our representative Seif Malla, has made a meaningful difference. Seif is consistently responsive, knowledgeable, and proactive. Whether it’s a new update or a quick request for information, he follows through fast and reliably. To my IT people, Lightspeed releases wanted features in an timely manner.

Elijah was great help

Elijah was great help! I appreciated his help!

I had a great experience with this…

I had a great experience with this company. The customer service representative was extremely professional, knowledgeable, and kind throughout the entire process. They made setting up my point-of-sale system simple and stress-free. I truly appreciate the level of service and attention to detail. Highly recommended!

Lightspeed saved the day, and my POS system!

I recently made the switch to Lightspeed from Clover and honestly I wish I had done so from day one. From the moment I came onboard the entire experience has been seamless and professional to say the least. My account manager Emily has also been incredibly welcoming and responsive, Jean-Michel who is my account manager’s manager went above and beyond to make things happen when I needed it most, and Aria from the onboarding team was extremely informative, patient, and easy to work with. Atu who is also a member from their support team who assisted me during setup was also very professional and took the time to walk through everything thoroughly and made sure I understood the system setup process as far as Lightspeed equipment pairing goes. Even their partner processing company 2Accept and their team has been great so far too, especially Ryan who is my account manager at that company. After communicating with everyone you can just tell this is a well-oiled machine. Everyone I’ve interacted with thus far has thankfully been knowledgeable, patient, and genuinely invested in helping me succeed compared to my poor experience with Clover. The lightspeed platform itself is just as impressive. After going through training and setup I personally believe it’s clear that Lightspeed is a powerful all-in-one system that’s built for real businesses. Everything feels streamlined, intuitive, and designed with efficiency in mind. Still a lot for me to learn as I only just signed up but I based on what I know so far It has everything I need and more for my business. To be honest, while preparing to sell my old clover POS system on marketplace I came across a lot of other listings for the same one and it made me laugh and realize I definitely made the right decision switching to Lightspeed. I thought to myself, I can see why. Nonetheless if anyone ever asks me for a POS recommendation, Lightspeed will always be my answer. Overall, so far so good and I look forward to being a long-term customer and not looking back.

Fraudster

Over charged , zero customer satisfaction, they’re always trying to rip you off, sales people lies all the time . Not recommended!

Lightspeed once again fails and waste users time.

Lightspeed once again fails to work out the bugs with updates that do not actually help. Problems Lightspeed has that would be helpful and time saving to fix, are not fixed. Instead Lightspeed tries new stuff that cause additional issues instead of getting the basics down. For example, Lightspeed R has some new crap for account and deposits. But the deposited money from customers is not available to use. And error message "Could not process deposit usage. Please try again." After many attempts and rebooting, we connected with support. Support wasted more time and then disconnected when I was helping a customer. Support also suggested we call their use number. When I was one forever hold, the lightspeed phone message as to use their online tech support. A real catch 22. Ultimately after waiting for a long time on the phone, Lightspeed disconnected the call. With further research I learned lightspeed has a "Major system issue" and that issue was noted 4 hours ago. And the "Major System Issue" is related to our issue. Lightspeeds support does not know what is going on and did not seem to know that there was an issue that made what we where needing to do impossible. Could not process deposit usage. Please try again. is as follows: Lightspeed Invoicing Customer Deposit Balance Discrepancies Subscribe Monitoring - A fix has been implemented and we are monitoring the results. Apr 02, 2026 - 11:45 EDT Identified - The issue has been identified and a fix is being implemented by reverting the impacted accounts. Apr 02, 2026 - 11:19 EDT Investigating - We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances. Apr 02, 2026 - 09:40 EDT Yes! Lightspeed is not even able to communicate within their own business let alone actually help their paying customers. I would never ever suggest anyone get involved with Lightspeed other than to short their stock and actively promote how Lightspeed is not able to perform as they claim. If like us your stuck with this horrify poorly manage POS do not us there tech support. Go get a cup of coffee and a pen and paper and do things manually and pry Lightspeed figures something out. There are plenty of other POS programs. I have several other complaints if someone wants more information.

Very helpful and quick service.

Very Thorough

I talked to Elijah quite a few times on the phone. Our first conversation he was patient and listened to what I wanted from a POS. He told me about the system and explained features. Answered questions. Each time we talked after I had more questions. He was very knowledgeable and explained the answers. I had talked to 5 other POS companies in the same week and they all thought they knew what I needed. Elijah listened and recommended software. He made the whole process very smooth. I would recommend any one thinking about a new POS to at least talk to Elijah and see what you think.

Losing faith

We have been experiencing more than normal issues with our Lightspeed equipment and technical prcoesses causing loss of sales and frustration for staff. Lightspeed is generally quick to fix it, however it would be better if we didn't have to do with it at all.