Customer service is Amazing
Reply from Lightspeed HQ2026-03-09
Hi Ted, We appreciate your kind words - So happy to hear that you had an amazing customer service experience with us! All the best, Your Lightspeed Team
About Lightspeed HQ
Data updated- Website
- lightspeedhq.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (35/35)
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Is Lightspeed HQ legit?
Lightspeed HQ (lightspeedhq.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great Customer Service Experience
My company was in need of upgrading our POS system and decided to upgrade to Lightspeed X. The account exec that was assigned to us, Genevieve Henning, has been a complete pleasure to work with! We hit a few snags on our end before we could proceed with setting up our account. However, Genevieve was so patient with us and made the entire sign up/onboarding process smooth and stress free. She was even able to get us approved for a few special perks, which we truly appreciate. Genevieve is a star and we are thankful for her kindness and professionalism throughout our few weeks working with her.
Reply from Lightspeed HQ2026-03-06
Hi Courtney, We're happy to hear that the upgrade to Lightspeed X and the onboarding process were smooth and stress-free! We appreciate your kind words - we'll pass them along! All the best, Your Lightspeed Team
Good customer service
Good customer service, easy instructions
Reply from Lightspeed HQ2026-03-06
Hi Dyllan, Thank you for the feedbcak! We're happy to hear that you found our customer service helpful and the instructions easy. Wishing you all the best, Your Lightspeed Team
Outstanding Customer engagement
Reply from Lightspeed HQ2026-03-06
Hi Jermaine, Thank you so much for this feedback! All the best, Your lightspeed team
Elijah was very knowledgeable and able…
Elijah was very knowledgeable and able to help me with any question I asked. Sadly, I decided to go with another company based on prices but his customer support was the best I have experienced through the process.
Reply from Lightspeed HQ2026-03-06
Hi Alexander, We appreciate you taking the time to share your feedback! We're happy to hear that you found our support helpful and informative. All the best, Your Lightspeed Team
Quick and to the point -nick is the…
Quick and to the point -nick is the guys name
Reply from Lightspeed HQ2026-03-06
Hi Noel, We're happy to hear that your experience was quick and efficient. Thank you for your feedback; we'll pass it along! Your Lightspeed Team
Nick was prompt
Nick was prompt, knowledgeable, problem solved and was polite in doing so. Better than 99% of the time I call support. Thank you Nick
Reply from Lightspeed HQ2026-03-06
Hi Michael, Thank you for this feedback - we appreciate the transparency. We'll make sure to let Nick know this - They'll be so happy! Your Lightspeed Team
The chat was very helpful and quick-…
The chat was very helpful and quick- the representative fixed my issue. Surina at Zalles Racquet Sports
Reply from Lightspeed HQ2026-03-02
Hi Surina, Thank you for this feedback! We're happy to hear that our chat support was helpful and quick, and that the representative resolved the issue. We appreciate you! Your Lightspeed Team
Roman was absolutely amazing
Roman was absolutely amazing, very helpful and knowledgeable. I appreciate all his help. Mystical Mutt's Treats had a situation and Roman fixed everything and helped me to feel relief out of all my chaos. Thank You so much.
Reply from Lightspeed HQ2026-02-24
Hi! Thank you so much for this feedback! We're happy to hear that the Roman was so helpful and informative. We appreciate your feedback and will be sure to pass it along. Thank you! Your Lightspeed Team
Made it easy!
Worked well to get me on zoom when had trouble connecting via phone, nice and clear on the process from beginning to end.
Reply from Lightspeed HQ2026-02-24
Hi Firmin, Thank you for taking the time and for this feedback! We're happy to hear this! All the best, Your Lightspeed Team
Super helpful staff!
Elijah was such a big help and very patient with me. Super helpful in explaining and walking me through my questions.
Reply from Lightspeed HQ2026-02-24
Hi Kristen. We're happy to hear that you had such a positive experience! We appreciate you taking the time to share that the assistance was helpful and patient. All the best, Your Lightspeed Team
I’ve really enjoyed working with the…
I’ve really enjoyed working with the team at Lightspeed. From introductory phone call, demo, analysis/proposal, to onboarding, their willingness to take the time needed to field all of my questions without feeling pushed has been comforting. Working with George Naiwo in the onboarding process has been invaluable. I am new to this type of product/retail POS and his patience with me and my sometimes long-winded explanations is to be commended. The shared-screen, real time instruction on each zoom call is very helpful. I hope to continue working with him up to our launch. I am very satisfied with my experience up to this point. Many thanks.
Reply from Lightspeed HQ2026-02-20
Hi Shaun, We're happy to hear that you've had a positive experience with our team! We appreciate your comments regarding the onboarding process and the support you've received. We wish you all the best with your launch and thank you for your feedback. Your Lightspeed Team
Recover checks
Very good and fast at solving the problem
Reply from Lightspeed HQ2026-02-19
Hi Maritza, We're happy to hear that we provided a quick resolution. Thank you for your positive feedback - we appreciate it greatly! All the best, Your Lightspeed Team
The best<3
Our lightspeed rep Laurence Hémond is so fantastic. I can't say it enough during our slow season even reached out to us to make sure everything was going well and to see if there was anything that could be done to assist knowing that you have a strategic service rep that is always there for you and keeping an eye on things from afar just makes the customer service feel that much more proactive <3
Reply from Lightspeed HQ2026-02-19
Hi Nicholas, Thank you for the kindest review! We're so happy to hear that you had such a positive experience! It's great to know that our team member's support and proactive approach made a difference. We appreciate you sharing your feedback. All the best, Your Lightspeed Team
Great software and great support.
Software is very straightforward and easy to use. The training they gave was very professional and detailed. Devon made sure I had no doubts or questions and helped me setup everything.
Reply from Lightspeed HQ2026-02-19
Hi JD, We're happy to hear that the software has been so positive with your business. We appreciate your positive feedback and are glad everything was set up to your satisfaction! All the best, Your Lightspeed Team
One of the worst brokers ever
One of the worst brokers ever. Please do not use, extremely terrible fills. You’ll hit your stop loss before even being executed.
Reply from Lightspeed HQ2026-02-19
Hi Sahil We appreciate your feedback and are sorry to hear about the issues youve experienced. we were not able to locate your account but have reached out to discuss next steps. All the best, Your Lightspeed Team
Elijah Was awesome
Elijah Was awesome. He gave us all the information we needed to make a decision on the software we needed and has made the sign up process smooth and easy. We switched from square and are looking for to using light speed.
Reply from Lightspeed HQ2026-02-20
Hi Paul, We're happy to hear that the information provided was helpful in your decision-making! We're glad the sign-up process was smooth, and we appreciate you choosing us. We look forward to your experience! Your Lightspeed Team
Manpreet answered all of my questions…
Manpreet answered all of my questions and was very helpful. We feel very confident for our go live and know we are prepared.
Reply from Lightspeed HQ2026-02-20
Hi Haley, Thank you for sharing your positive experience; we appreciate it! Your Lightspeed Team
Roman was Great
Roman was great! Actually took time to listen and think through the issue rather than send me off to someone else. Saw what I originally had seen when first testing our new way of doing things and looked into why only some products were applying as intended. offered some solutions that in a practical manner wouldn't work but continued to look into it and the team got it to a point that will be useable. Thank you all very much
Reply from Lightspeed HQ2026-02-13
Hey Brittany, We're happy to hear that you had a positive experience with Roman! We appreciate that you took the time to share your feedback and we're glad the team could find a workable solution for you. Thank you! Your Lightspeed Team
Excellent Customer Service by Roman
Roman was outstanding. He was incredibly knowledgeable, patient, and thorough in answering all of my questions. He took the time to clearly explain everything, made sure I understood each step, and never made me feel rushed. His professionalism and responsiveness made what could have been a frustrating process completely seamless. This level of support is exactly why we continue to use LightSpeed. Roman is a huge asset to their support team — truly top-notch service. Kimberly @ Everything Safety
Reply from Lightspeed HQ2026-02-13
Hi Kimberly, We love to hear that you had a great experience. It's great to know that the support provided was helpful, and we appreciate your continued trust in us. Thank you for sharing your positive feedback! Your Lightspeed Team