LINTICO

Thank you for sharing such detailed feedback. We understand that your concerns in this case relate not only to the fit and fabric experience of several items, but also to the overall handling and follow-up throughout the return-and-refund process. We take feedback like this seriously. Regarding the product experience, some of our styles are designed with an emphasis on the comfort, breathability, and lightweight feel that natural fabrics can offer, so different styles may vary in fabric weight, drape, and overall wear. At the same time, each product page also provides specific size information, including garment length and other measurements, so customers can review these details before placing an order. Regarding the return process, we understand your concern about the return shipment, tracking follow-up, and the pace of the refund process. The relevant return steps and requirements are provided on our website, including the return procedure and the information needed for processing. We also usually ask customers to share return tracking information so that we can follow the parcel status more closely once it has been shipped or delivered, and help the refund process move forward as smoothly as possible. At the same time, your feedback will help us continue reviewing whether the process is presented clearly enough and whether the follow-up experience feels sufficiently smooth. This order has now been completed through the return-and-refund process. We appreciate your communication throughout the process, and your feedback will help us continue improving our product presentation, return process guidance, and overall service experience. Thank you for bringing this to our attention.

Thank you for sharing your feedback. We understand that your concern in this case relates mainly to the difference between the currency you expected and the currency shown in the payment notification. We would like to clarify that, according to our order records, this order was processed in the Australian dollars you selected at checkout, and we do not change the customer's chosen settlement currency during order processing. Our website also clearly states that orders are charged in the currency selected by the customer at checkout. In some cases, the amount shown in an order confirmation email, or in a payment or bank notification, may appear in U.S. dollars or another converted currency depending on the way the system displays transaction information. However, this does not mean that the actual settlement currency of the order was changed in our system, nor does it mean that we charged any extra amount. Our team has already been in touch with you regarding this order and will continue to assist with any further clarification. If you have any additional questions, you are very welcome to continue contacting us through the existing support conversation, and we will be glad to assist further. Thank you for bringing this to our attention.

Thank you for sharing your feedback. We understand that your main concern at the moment relates to the shipping status of your order and the concern raised by the tracking information. LINTICO is a legitimately operating brand, and we place great importance on each customer's genuine shopping experience and feedback. LINTICO uses natural linen sourced from Europe, while the garments are produced in Asia and shipped through our professional fulfillment network. Each item also goes through an inspection and screening process before shipment to help ensure that orders are dispatched according to our quality standards. Our team has already been in touch with you regarding your shipping questions and concerns, and a dedicated team member is continuing to follow up on this order and any further updates. If you have any additional questions, you are very welcome to continue contacting us through the existing support conversation, and we will be glad to assist further. Thank you for bringing this to our attention.