LIS-SKINS

Hello, At the moment, withdrawals to Kazakhstan bank cards are available again. However, card deposits are currently unavailable. That said, there are multiple alternative methods to top up your balance on the site. If you have any questions or need assistance choosing a suitable option, our support team will be happy to help. Best regards, LIS-SKINS Team

Hello, Please clarify what exactly happened and which transaction you are referring to. With more details, we will be able to check the situation and provide you with a clear answer. You can also contact our support team directly - they will be happy to assist you and review your case. Best regards, LIS-SKINS Team

Hello, If this happened, it likely means your Steam account may be compromised. Please contact our support team as soon as possible. Our specialists will provide you with detailed instructions on how to: - Secure your Steam account, - Check for and remove any malicious API keys or unauthorized access, - Attempt to recover your items if it is still possible, - And follow safety guidelines to help prevent similar situations in the future. Best regards, LIS-SKINS Team

Hello, Thank you for providing the transaction ID. At the moment, withdrawals to Kazakhstan bank cards are temporarily unavailable due to internal disruptions in the local payment infrastructure. This issue is on the payment provider’s side, which is why transfers cannot currently be processed to those cards. As previously offered by support, you have two available options: • We can return the funds to your website balance so you can withdraw using an alternative payment method, or • You may wait until the card payout method is fully restored. We understand that delays are frustrating, especially after waiting more than 8 days, and we sincerely apologize for the inconvenience. Please let support know which option you prefer, and we will proceed accordingly. Best regards, LIS-SKINS Team

Hello, Our platform operates on an instant buyout model, meaning we purchase items directly ourselves rather than facilitating user-to-user listings. Because of this, sellers cannot set their own price - instead, you can either accept or decline the offered price. Instant sale offers may be lower than marketplace listings because they provide immediate liquidity - no waiting for a buyer, no listing management, and no uncertainty. All prices and fees are clearly displayed before you confirm the deal, so you can make an informed decision. Best regards, LIS-SKINS Team

Hello, Unfortunately, the payment to your card was declined. Because of this, the funds were returned to your balance on our website. You can now withdraw the funds to another card or choose an alternative payment method available on the platform. If you need any assistance with the withdrawal, please contact our support team - they will be happy to help you. Best regards, LIS-SKINS Team

Hello, We have checked your account and can confirm that all your recent transactions were successfully processed. You can review the full transaction history in your profile on our website - it shows the date, time, payment method, and current status of each operation. This should help you track where the funds were sent. If you are referring to a specific transaction or are still unable to locate the funds, please contact our support team with the transaction ID so we can investigate further and assist you. Best regards, LIS-SKINS Team

Hello, Unfortunately, you did not provide any details that would allow us to identify your account or the specific withdrawal (such as a transaction ID, or account ID). Without this information, we are unable to verify the case or check the payment. If a card or bank account is blocked on the recipient side, this is outside of our control. However, we do not refuse cooperation and, when technically available, we do provide payment confirmations and transaction details via our support team. To resolve this properly, we kindly ask you to: - Contact our support team directly via the website, - Provide the withdrawal ID or any related transaction details, - Specify that your bank is requesting an ARN so the case can be reviewed by our payment team. Our support operates 24/7 and will respond as soon as the request is identified and processed. We are interested in resolving the issue and assisting wherever possible within the limits of the payment provider’s capabilities. UPDATE: We would like to clarify the timeline of this case. In your initial review, no identifying details (such as a correct withdrawal ID) were provided. We pointed this out in our first response and requested additional information via Trustpilot so we could investigate properly. After you later shared the necessary details - although you provided a purchase ID instead of the withdrawal ID - we were able to locate the relevant transaction and review it in full. The withdrawal was successfully processed to the bank details you entered at the time of the request. According to the payment confirmation and provider records, the funds were transferred. However, since the card you specified was blocked, the receiving bank internally redirected the payment to the associated account wich was arrested before. Because the account is under arrest, the bank does not allow initiating a return of funds. From our side, the transaction is marked as successfully completed, and we have provided you with a payment confirmation as proof of transfer. If the receiving bank restricts access to funds due to account arrest, this unfortunately falls outside of our platform’s control. We cannot reverse a completed transaction without cooperation from the receiving bank, and the payment provider considers the transaction finalized. We remain open to reviewing any official documentation from your bank requesting specific transaction identifiers. If such confirmation is provided, we will forward it to the payment provider for further review. Best regards, LIS-SKINS Team