Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
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Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.
I bought a bookcase from Litfad. There were a few issues with it initially, but the customer service team worked really hard to resolve these, and I am very satisfied with the final outcome.
Reply from Litfad2024-07-09
Dear Kevin T,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I had a lot of problems with this company and would not ever use them again due to long shipping waits and poor quality product. However, their customer service was good. They replied promptly.
Reply from Litfad2024-07-09
Dear Jo Hughes,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Litfad refused to refund me for the awful damaged Tv unit unless I gave a 4* review .
Reply from Litfad2024-07-08
Dear Hilary Portch,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
After a 2 month wait and poor communication we received our lights. They do look like the pictures and work fine. They just weren’t ceramic like stated in the description they are foam. They do look good up though and I am definitely happy with the lights.
Reply from Litfad2024-07-08
Dear Marianne Sankey,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
The desk arrived damaged as the packaging was poor but the communication with the company has been good. It looks like they will solve the issue.
Reply from Litfad2024-07-08
Dear Miriam Holland,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered two garden benches from Litfad. They arrived in two separate packages and shipments, no problem. The exterior packaging was well done with no shipping damage visible. The benches themselves were dinged up though. No catastrophic damage, however there were numerous areas of scraped off paint and bent metal. I will say this. The customer service response and shipping status updates were excellent. Keep up that good performance. Litfad offered to take back the benches or extend an extra discount to me. Not necessary. I will touch them up with metal paint and use them in our house entry-way.
Reply from Litfad2024-07-08
Dear Mark Roessler,
Sincerely sorry that our products cannot meet your satisfaction.We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
I bought the product, but there were some problems with it, but the support team resolved this issue. I wish you good luck
Reply from Litfad2024-07-08
Dear Ilona Vjugina，
Highly sorry for your unpleasant shopping experience.
If you have any other problems, welcome to contact our customer service. We will make efforts to solve your problem.
Kind regards,
Mandy
I ordered a slim chest of drawers from litfad. Even though the product has a problem my experience was satisfactory in the end. Overall a good customer service.
Reply from Litfad2024-07-08
Dear Wendy Bennett,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I purchased a shoe cabinet from litfad however it came with some problems.
The customer service kept working with me to suggest solutions for me for which I am now satisfied.
Reply from Litfad2024-07-08
Dear Amy,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Ordering was straight forward, as was the expected delivery date. This date was however not met, following numerous messages through their chat link (be aware of the time difference) the product was delivered approx. 14 days later than anticipated. A 10% reduction was offered for my inconvenience.
Reply from Litfad2024-07-05
Dear Mark Hocking,
Sincerely sorry that our products cannot meet your satisfaction.We are very sorry for any inconvenience caused to you during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
I purchased with Litfad however the lights were cracked and faulty. I was able to get a partial refund which I agreed to
Reply from Litfad2024-07-05
Dear Bonnie,
Sincerely sorry that our products cannot meet your satisfaction.We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Steel Bookcase with Wood Shelves
It took a while for the bookcase to arrive. Finishing not as good as photo but the overall quality is alright.
Reply from Litfad2024-07-05
Dear Stanley,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Ordered a sofa which came in the time frame estimated. When it arrived it wasn't quite what was expected so contacted liftad who were good at communicating with me and helped me resolve my issue.
Reply from Litfad2024-07-05
Dear Andrew Freckelton,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Litfad, costume service, was good to work with. Got back to me and solved issue.
Reply from Litfad2024-07-04
Dear Katie，
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
First order turned up damaged but the customer service team had organised a replacement.
Reply from Litfad2024-07-04
Dear James Drury，
Sincerely sorry that our products cannot meet your satisfaction.We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
The company kept its promise of its replacement and partial refund as I did not receive.
The company kept its promise even though I waited over two months for product which didn’t arrive due to error of courier. So although product did not meet my expectations but they listened to me and gave me satisfaction.
Reply from Litfad2024-07-04
Dear Adam，
Highly sorry for your unpleasant shopping experience. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Dear Derek Tyrrrell，
Thank you for your recognition of our products. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Looking forward to more cooperation with you.
Kind regards,
Mandy
Great light at very competitive price. Be prepared for lengthy delivery time but otherwise a good product.
Reply from Litfad2024-07-03
Dear Kay Burgess,
Thank you for your recognition of our products. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Looking forward to more cooperation with you.
Kind regards,
Mandy
My item was received damaged but the company offered me a small partial refund and a replacement. I’m still waiting for both the partial refund and the replacement item. The rep has been friendly via email thus far.
Reply from Litfad2024-07-03
Dear Taya Bermudez,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I am still awaiting 4 stools ordered in APRIL , nothing back from them or any confirmation - anybody else had dealings with them ?
Reply from Litfad2024-07-02
Dear Ian Vaughan,
Highly sorry for your unpleasant shopping experience.
After confirmation, your package is currently in normal transit, please kindly wait. When you placed your order, we have already reminded you of the logistics time. We will strengthen cooperation with logistics companies and enhance product services.
If you have any other problems, welcome to contact our customer service. We will make efforts to solve your problem.
Kind regards,
Mandy
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