Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Written by the business, not verified by us.Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.Order a light from this company last year. There is some issue. Customer service still can solve the problem. Many thanks.
Dear Noelle McMillin， Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
Product wasn’t not the quality I expected
Dear lauren freedman, Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
Product was damaged. They have said they will resolve it and refund me.
Dear Terrie, Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
Took a while to get here but chandelier is great. staff replaced a missing part quickly and communication was easy. Gotta understand when price is low and store is far, far away.
Dear Peter, Thanks for your feedback. We will keep improving products' quality and service. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
Was worried after placing order then reading Trustpilot( I know). Shipping details arrived, but I was increasingly worried when the goods were said to have arrived at Felixstowe a month ago. Customer service said to give it another week as was stuck in customs.🫤. However, the desk chair arrived today, and is as described originally. Good quality, reasonable price. The protracted shipping chain is the negative for me.
Dear Neill K, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I ordered a ceiling and wall light from litfad. Even though the product has a problem that the electrical wouldn’t work with standard US set up, my experience was satisfactory in the end. Overall the team was responsive and provided good service.
Dear Megan , Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I am writing another review as my product eventually arrived and has no damage. The product was package very well and looks really lovely. The company have been communicating well and have come up with a fair resolution due to the very late delivery.
Dear Emma Adams, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
We ordered the "Classic Porcelain Bathroom Sink Rectangular Trough Sink with Washboard." Unfortunately the sink arrived broken. However, after several back and forth emails with the Litfad team, they were more than willing to work with us and provide a refund as requested and are satisfied with the solution they offered.
Dear MA, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I ordered from Litfad sometime ago, their shipping information was always very clear and I was always kept up to date with the delivery schedule. Unfortunately I had an issue with the delivery company (DPD) I contacted Litfad and their customer service team was very good and responded promptly, they were able to deal with my issue and provide a solution.
Dear customer, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I ordered a closet for my daughter’s room but it was taking a while to come in. I emailed them and they responded quickly that it is on the way. My package ended up getting damaged and I never received it but again they have always been very quick to respond. I didn’t get my order but the customer service response was great.
Dear Laura, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
Not happy with the product but the customer service was very helpful and satisfied .
Dear JD, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
The dressing table doesn't look like the pictures, the quality is poor and not worth what I paid for it. It arrived with over 50% of the boards damaged and with pieces missing. The instructions were in Chinese. Customer services would not refund the product and would not accept a return as they did not want to pay the expensive shipment price. I have been emailing them since April and I have supplied multiple photos on request. Although the leg attachments were missing, customer services did not feel the damaged and missing parts impact the dressing table's functionality. I have gone round in circles. It has wasted so much of my time and been a very upsetting and stressful experience, and once this is resolved I will never have anything to do with this company again. Originally they offered to replace the damaged boards and send the missing parts. I declined and provided evidence that they would need to replace over half of the unit. They offered to send a whole replacement product. I declined as I didn't want to wait months for another damaged poor quality product to arrive - especially for the price I paid for it. Then I was told I could only return the item at my own expense - to China! Oddly they will pay the shipping of new boards or a new unit but not to take back a damaged product. I have been offered a 5% refund, then 15%, 30%, 40% and 60%. All of which I declined. I wanted a full refund as the product was damaged and I could not use it - without legs it was sloped and everything would just slide off. Then they said I could get 80% back if I left a positive review. When I declined this they offered 100% back if I wrote a positive 4/5 star review. I declined and explained I would not lie about my experience. Sadly I have spent another month getting no where, and they have repeatedly said I don't need to lie about my experience - just give them 4 or 5 stars and say I am satisfied with the solution then I can have a 100% refund. Therefore, I am writing this review to say 'I am happy with the solution'. 'There was an issue with the product. The customer services team will be able to resolve this and we will be able to come to a satisfactory solution' - I give them 4 stars and say I'm satisfied with the solution in exchange for 100% of my money back.
Dear Terrie, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
My wife and I ordered some bar stools from Litfad. The stools were cheap relative to what we could have paid elsewhere. Delivery took quite a while but the company did keep in touch. The stools were well packed. One arrived faulty and was quickly replaced. They were advertised as leather but I suspect that they are faux leather. We got what we paid for and we are pleased with the stools. I wouldn’t hesitate in buying from Litfad again.
Dear Andrew, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I purchased a ceiling light for my kids bedroom. I received the product damaged in shipping. Initially I was very frustrated with the product, but the customer support was great, and they offered me a replacement immediately or a compensation for the damaged product.
Dear Harish, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I ordered a desk from litfad. Even though the product has a problem that and it was damaged. They promised me they will send me a new product and they are in the process of arranging it . my experience was satisfactory in the end. Overall a good customer service.
Dear kamrul hasan Arif, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I purchased tv stand from Litfad however it came a problem when I received a damaged tv stand after 6 months of waiting. I was in contact since day one with customer service keep working with me to get the best solution for which I am satisfied.
Dear Saule, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
Addendum to my previous review: Litfad stepped up and offered to take back two benches with cosmetic issues (paint damage) that were shipped to me. I give them a four-star rating based upon their pro-active approach to making sure that the customer is satisfied. I kept the benches and will touch them up.
Dear Mark, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I purchased a wardrobe from litfad however it came damaged completely. But the customer service keep working with me to get the desirable solution for me which I am satisfied
Dear Desiree, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I am being forced to write this in order to receive a partial review. Please refer to my original review.
Dear Lizzie, Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I ordered a desk for my daughter which arrived badly damaged. However, customer service have agreed to a full refund, so the service is good.
Dear Terri-Ann Beckenham, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
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