Litfad

don't trust this company

Hi Don't Trust this company !!!! and Don't buy anything otherwise you will be regret!!! I think they are scam

Aftersales

VIP Customer Service now in touch regarding my order from 14 May 2024 which arrived 114 days later on 5 September 2024. They have confirmed they will process my refund if I post a positive comment confirming they are working hard to resolve my problem. Emails are pleasant and polite. I look forward to receiving my refund.

Ordered a desk a few weeks ago

Ordered a desk a few weeks ago. They said it would be 25-30 days. Now saying mid october which is 2 1/2 months from ordering so more like 80 days. Read the reviews and hope it eventually arrives and in one piece.

Timothy JonesMexico · 1 review · Experienced 2024-08-24 · Posted 2024-08-25

Ordered light fixtures on Aug 4th…

Customer service helped track down my order. Happy with the results.

Damaged goods, partially refunded

I have opened the package to assemble the drawers and am very unhappy with the quality of the product. corners of panels are chipped, there was no instruction manual whatsoever for the assembly of the unit and panels have arrived in various different colours instead of being uniform. I am a builder myself and have assembled many such items, so I can make do without the instruction manual, however the drawers are not even pre-drilled for the tracks to ensure smooth operation and it even seems that the side panels for the drawers are too long and will protrude at the back instead of being a neat flush finish. The customer service team were very responsive, but pressured me to write a positive review just to get a 70% refund on a defective product.

Not what I expected

I ordered a small filing cabinet two months ago. It was not made clear on the site just how long it would take to arrive. When I queried the delivery date I was told it was due in port on 18 August. It finally arrived today, and while I had expected to do a little assembly, it needs totally putting together from scratch, much like the IKEA one I bought it to replace. If I had paid half the price I would have thought a bit of assembly was OK, for £165 for a small item I would have expected it to ship completed. Please make it clear what you are actually selling - I am so disappointed.

Problem resolved

Dorcas AdebanjoUnited Kingdom · 1 review · Experienced 2024-08-02 · Posted 2024-08-20

I ordered an office desk which I was…

My order number was 731264. I ordered an office desk which I was told would arrive within 41 days but didn't get it until 3 months later. When it arrived there were few damages. Although, the customer service was great and responded every time I emailed them. They promised me a refund of a total of 45% only if I write a good review about them and give them 5 stars which I find ridiculous. Despite me telling them I will write a review of my experience anyways, they insited that it is their company policy and can only give discount to a good review. This means every single 5 star review here, isn't genuine and people want the discount desperately that they had to give them 5 stars

Jacquie HerbertAustralia · 1 review · Experienced 2024-08-17 · Posted 2024-08-18

Indoor modern geometric floor rug

I bought a floor rug. 4’11’’ x 6’7’’. Colours were perfect for our living room. Paid $139.56 plus $41.20 delivery. I contacted Litfad after 3 weeks, again after four, and lastly after 5. Very good communication from them. I received item at 6 weeks mark. My rating is more about the quality of the floor rug. Colours are great, but it is a giant ribbed t-shirt with non slip on the back. It is very thin and NOT WORTH the $180 I paid to buy it and have it delivered. Looks nothing like the photo on web page. Wish I could update with photos to prove my point.

Nice surprise but be prepared for wait

I didn't review the company before ordering so when I did my expectations were pretty low. However to be fair the product arrived undamaged and is as described. There were no assembly instructions but when pointed out they provided by email. As it turned out simple to put together and didn't need them. Only reason not 5 star is because of delay not because it came from the far east ( that's to be expected) but from arrival in UK weirdly!

Incredibly Slow

Incredibly Slow shipping is immediately after order is processed but the order took three weeks to process. Items are same cheap Chinese flat packs everyone offers with vague instructions. Shipping is slow too. They at least use a proper delivery service once it reaches Australia

Unable to provide product info and unprofessional

On 15/08 at 9am CEST, I chat customer service as I am looking for a table of 160cm x 60 or 70cm, however their customer service was not able to provide accurate information such as weight; even he/she is not expert, he should verify with their provider before giving customer the answer which seems not reasonable. Also, it seems many products are unavailable but still online, which shows this website doesn't manage well their catalog. At the end, the person stop answering me the question, just disappeared. Really unprofessional. F

Item is what I ordered

We ordered a light from litfad that…

We ordered a light from litfad that arrived damaged. They offered to replace the broken part, but we were told this would take weeks. We decdied to buy a light elsewhere and request a refund. This took many, many emails to resolve but eventually they did refund the money.

Good quality

After long wait (3 months) my order has been delivered but half of it the other half came five days later. I am happy with the quality

Ordered a plant stand (SKU:2202925514)

Ordered a plant stand (SKU:2202925514) Order took 64 days to arrive, which was longer than the estimate provided by Litfad. Having assembled the plant stand is does not look like the image on their website. The frame and legs of the actual delivered stand are thinner, gold joining screws are clearly visible against the black frame, and the trellis stand top is flimsy wire. Unfortunately the actual plant stand looks cheap.

I previously wrote a negative review…

I previously wrote a negative review about one of their products ,they have since offered me compensation for the broken desk . I was happy with the customer service and the speed in which they replied . Satisfied customer

Customer Services

The product I received was broken. I contacted Customer Services who responded very quickly and the issue has been resolved satisfactorily.

I am still waiting for my order to…

I am still waiting for my order to receive since February 2024. They told me soon I will receive my product . I hope this time it will come as they promised

I purchased lights it arrived broken…

I purchased lights it arrived broken customer service was very pleasant & offered me a refund or send me a new items.