It’s arrived!
Ordered on the 9th of September and still no sign of it on the 13th of November. It’s arrived it took 10 weeks!
About Litfad
Data updated- Website
- litfad.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 493 reviews
- Replies to negative
- 83% (314/378)
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About this business
Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Written by the business, not verified by us.Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.What people say
Not worth it
Sure I got my items. Are there instructions on how to build it? No. Did I ask and receive instructions not even meant for the item purchased? Yes. We spent the entire day figuring it out ourselves since they ignored my multiple messages about receiving a new instruction manual.
Actually got the items and they're perfect?
So I ordered from this website before doing my research and became convinced the items would either arrive damaged or just wouldn't come. Well they actually came and to my genuine surprise are both in perfect condition - even after the delivery guys were careless with the box. I'm telling you, I did not expect this, and I think I'm just one of the lucky ones, but because I actually got what I paid for I'm deciding to give them a lukewarm review.Still though, dont do what I did, just blindly ordering from a website that seems too good to be true.. I'm definitely in the minority.
Defective, damaged base on 2 counter stools
I purchased what appeared to be two high quality, sturdy appearing counter stools in early September. They were shipped from Hong Kong and arrived approximately 5 weeks after the order. I wasn’t expecting this delayed delivery date, however, they arrived undamaged via Fed Ex. Packaging was intact. Unfortunately both stools had scraped paint and rusting around the perimeter of the base. I have been in contact with the Customer Service Dept. and am anticipating 100% satisfaction. I will repost with final determination by Liftad. The company was highly recommended by a friend who had no service issues. K. Skoog
Reply from Litfad2024-11-05
Dear Quinn Skoog, Highly sorry for your unpleasant shopping experience. We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
Disheartened
Unfortunately on this occasion the company fell very short on my expectations. I bear in mind the price I paid for my Litfad bath tub when I say that the quality is not the best, uneven cuts to the panel ends, being unable to remove the side panel as it's fibre glassed to the bath is going to make installing very awkward. I have three taps, one tap turns very smooth, one tap squeaks and the other grinds. After waiting weeks and weeks for delivery although the bath tub is very attractive to the eye, I am full of regret with my purchase due to the cost of the whole experience, even considering returning it.
Reply from Litfad2024-11-04
Dear Stuart Durrant, Very sorry for the dissatisfaction and inconvenience caused. Welcome to contact our customer service, who will check the situation of your order and handle the problem for you asap. Kind regards, Litfad Tsuki
I have ordered from Litfad and had good…
I have ordered from Litfad and had good success, the past order had some issues and after contacting them, it has been resolved .
Reply from Litfad2024-11-04
Dear SHEIRA SAID, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
Mirror with hanger rail
I ordered a tall mirror stand with hanging facility behind it. Ordered in July it arrived end of October, the wood is of poor quality, not worth it to be fair, but liveable. The package did not contain the wheel casters it was supposed to have with it. I emailed them several times but no response received, yet when I was querying the progress, they’d email me within minutes of me sending my email, saying be patient. I will not be ordering from Litfad again and would urge people to read the reviews before ordering anything.
Reply from Litfad2024-10-31
Dear Ikki Bhogal, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
I ordered a computer desk in September…
I ordered a computer desk in September told 7 to 10 days have not received any feedback about it been told end of November if I knew it was going to take this long I would not have ordered anything
Reply from Litfad2024-10-29
Dear Raymond Burgess, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
Green Glass Light
After I placed my my order with Litfad I tried cancelling it straight away it was a mis-order. An accident these things happen and I dealt with it straight away. Litfad eventually refunded me thank you but it some time.
Reply from Litfad2024-10-29
Dear Kate McKenzie, Very sorry for the dissatisfaction and inconvenience caused. As checked, our customer service is processing the refund for you. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
Order 811170 took over 60 days to…
Order 811170 took over 60 days to deliver. They have an unhelpful and ineffective customer service department who is not in control to help the customer. Goods were delivered on Tuesday and three days later they are still sending apologies for not sending the goods. They didn't not state the shipping time at the time of ordering. They sent my goods via sea freight which took nearly 3 months
Reply from Litfad2024-10-16
Dear Ram, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
I recently received my shoe organizer
I recently received my shoe organizer, but unfortunately, it arrived damaged and poorly packed. However, I wanted to acknowledge that your customer service team has been very responsive and helpful in addressing the issue. I appreciate their efforts in trying to resolve the problem. I look forward to receiving resolution soon.
Reply from Litfad2024-10-15
Dear aygul bojaj, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
4 stars for a refund
We installed the fan and discovered when you turn the light on the fan goes too. After numerous emails requesting an address to return the fan and have a refund I was asked to write this review with 4 stars in order for me to get a 80% refund.
Reply from Litfad2024-10-15
Dear Summer Norton, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
Purchased wardrobes for our walk in…
Purchased wardrobes for our walk in dressing room. 4 months later we had a selection of products but only1/3 were as ordered. Some we got multiples of, at least 2 packages were broken, or items were missing. Then we recieved a bunch of this we did not order. Dealing with Litfad, although we all remained polite, took forever. There appears to be no central system allowing Litfad to check what they sent and no central tracking system. We had to provide them all the information on the packages received (photos of the labels, tracking labels, dates recieved, couriers delivered by, photos of it built, floor layouts...) Months went by getting all this sorted. In the end we managed to cobble together a dressing room and requested a VERY REASONABLE 20% discount on the order to avoid the credit cards getting involved.. however now... weeks have gone by and the money that was agreed has not appeared. Stupidly we ordered a light as well. The three-way light setting (e.g. cool and warm) is not existent, so it is just hard white... The products look good, and OK quality but Litfad's quality control is way below standard.
Reply from Litfad2024-10-14
Dear EggSandwich, Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
Order from Litfad
Ordered LED strip light for £86 pounds including delivery on 14th August. Was aware that it was shipped from China and could take up to 45 days. Order was acknowledged within a day and 2 weeks later received an email informing the order was in customs. Then nothing for over a month. At beginning of October contacted customer service to see were the order was. Received an email within a day blaming the weather, shipping, some ones gran dying etc etc on the late delivery, but told me it should be with me by the end of October. At this point had checked on Trust Pilot and started to get worried. But today the item arrived and to be honest it really is not bad. It was packed very well and works and looks great. I would give the delivery time 2 stars, customer service 2 stars and the product 4 stars. Only not 5 due to the instructions being in Chinese and the remote control looking and feeling a bit cheap. The light itself looks good quality and works well.
Reply from Litfad2024-10-14
Dear Mike, Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
I feel I may be scammed
Ordered a coffee table. It's been over 2 months. When I enquire via Live chat which I believe to be a bot I am told parcel iswaiting customs for clear. I feel like I an being scammed. Gave them £300
Reply from Litfad2024-10-09
Dear Angela Patel, Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
The sofa was packed in flimsy cardboard…
The sofa was packed in flimsy cardboard with no provision for water proofing or protection of the sofa. The packaging was badly damaged and in fact there was a small mark on the sofa where the thin cardboard was breached. The package had been opened and resealed with cheap Sellotape. The sofa itself is a very cheap build. One of the arms almost came off when I leaned on it. Thin fabric stapled on. No instructions. Been offered a 5% discount to accept ot as is.
Reply from Litfad2024-10-08
Dear Stephen Cook， Sincerely sorry that our products cannot meet your satisfaction. We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services. Our customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
No happy with the quality of…
No happy with the quality of product.Price not worth it.At least they were willing to negotiate.
Reply from Litfad2024-10-05
Dear Greg North, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I'm happy with that
I'm happy with that product
Reply from Litfad2024-10-05
Dear Nuran Sen, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
I have had issues but are pleased to…
I have had issues but are pleased to say these issues are being resolved.
Reply from Litfad2024-10-05
Dear Janice Milne, Thanks for your nice feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
No complaints
Extremely well packaged, really nicely made good-looking piece of furniture. Solid wood and nice quality. Wasn’t cheap by any means but definitely worth it. It took a long time to arrive and although it was simple to put together some instructions would have been helpful. I was not pressured to write this review.
Reply from Litfad2024-10-05
Dear Florian, Thank you for nice feedback. Your satisfaction is our greatest motivation to move forward. We will keep improving products' quality and service. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
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