Great!
Excellent! Always fantastic!
Reply from Lively2026-01-27
We are so glad to hear it’s been a fantastic experience. We appreciate your support. Thank you for choosing Lively! - Lively Team
About Lively
Data updated- Website
- livelyme.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (7/7)
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Is Lively legit?
Lively (livelyme.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
Just started using it
Just started using it, and so far so good.
Reply from Lively2026-01-27
Thank you for your feedback. We're glad things are going well so far and are here if you need anything. Thank you for choosing Lively! - Lively Team
So far so good
So far so good. Easy to setup, easy to transfer funds in.
Reply from Lively2026-01-27
We’re glad your experience has been positive so far and that everything is working as expected. Thank you for choosing Lively! - Lively Team
Quick responses.
Reply from Lively2026-01-27
Thank you for the feedback. We're glad our team has been responsive and able to support you quickly. Thank you for choosing Lively! - Lively Team
So easy to setup and get started…
So easy to setup and get started immediately. The availability to link this to a brokerage account and invest the funds you are saving is a game changer. I wish I had started this years ago.
Reply from Lively2026-01-27
We love hearing this! Getting started and investing your HSA funds should feel simple and empowering. We’re glad Lively is helping you get there. Thank you for choosing Lively! - Lively Team
I struggle transferring my money from…
I struggle transferring my money from checking to lively..maybe because I’m using an I Pad?
Reply from Lively2026-02-02
We appreciate you sharing your experience. If you're still having trouble transferring funds, especially when using a specific device, our support team would be happy to assist. We want to make sure everything works the way it should. Please reach out to our team at [email protected] or call 1 (888) 576-4837, Monday through Friday, 6:00am to 6:00pm PT. Thank you for choosing Lively! - Lively Team
I transferred to Lively from Health Equity and I am extremely happy!
I transferred from Health Equity due to their high fees and restrictions on self-directed investments with Schwab. Lively is the best HSA administrator that I have yet encountered. I just hope they don't get bought out by Health Equity or some other HSA administrator which has happened to me in the past. Lively is vastly superior to these other HSA administrators.
Reply from Lively2026-01-27
Thank you for your thoughtful review. We’re proud to provide an HSA experience that puts customers first, and we’re grateful for your trust and support. Thank you for choosing Lively! - Lively Team
Lively is an easy way to save tax free…
Lively is an easy way to save tax free money for healthcare without consideration. Paying my providers is easy too.
Reply from Lively2026-01-27
Thank you for the kind words! We’re so glad to hear that Lively makes saving and paying for care simple and stress-free. Thank you for choosing Lively! - Lively Team
HATE THAT THEY USE AI FOR…
HATE THAT THEY USE AI FOR COMMUNICATION. Beyond that why would you include pending contribution amounts in the balance but not pending transactions. VERY frustrating to work with a robot.
Reply from Lively2026-01-22
Thank you for your feedback about the AI functionality. Regarding our support approach: We've implemented AI with human-in-the-loop quality controls to provide 24/7 assistance while ensuring proper escalation protocols. You can always request direct escalation to our MSA team during support hours. Simply ask to speak with a member of support and you'll have the option to be connected to our MSA team
This is by far the worst company ever
This is by far the worst company ever. I was reimbursed for my father's senior day care. Than I seen another 200 available than proceeded to ask if it was available I was told yes. I submitted it was approved than I paid out the money. Just for Lively to come back and say it's not available. I would never use this company if you value your money don't put it into Lively they are a scam
Reply from Lively2026-01-26
Thank you for taking the time to share this feedback. We’re sorry for the confusion and stress this caused. We know how important it is to receive clear communication, especially when it comes to reimbursement timing. If any message led to a misunderstanding about payment status, that’s something we take seriously and are actively working to improve. If you'd like to revisit the situation or go over any part of your account, our Support team is here to help. You can reach them at [email protected] or 1 (888) 576-4837, Monday through Friday from 6:00am to 6:00pm PT.
Terrible experience,
Terrible experience,, had to request another letter the first one was never received. Then the person on the phone was rude to me. Use another company if you can
Reply from Lively2026-01-20
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you’ve experienced and understand how stressful COBRA coverage and payment timelines can be. In some cases, COBRA benefits are administered through Lively, but individuals may not have a direct Lively account. When this happens, our Member Support team has limited visibility into account-specific details, and our role is to help route members to the correct COBRA administrator for support. We take your concerns seriously and appreciate you raising them. If you'd like to connect further, our Support team is here to help guide you to the appropriate resources. Email: [email protected] Phone: 1 (888) 576-4837 Hours: Monday–Friday, 6:00am – 6:00pm PT Please don’t hesitate to reach out if we there’s anything else we can assist with. - Lively Team
Lively doesn't communicate, charges extra fees
Lively is not a very straightforward company as far as communication, and they have some shady business practices that seem designed to get you kicked off of COBRA and to nickel and dime with extra fees. - The first notice I got that a COBRA payment check was lost was a letter more than 30 days later that my insurance was cancelled. I was traveling and did not receive it until I got back. It was a stressful and lengthy process to get the insurance re-instated. - Later, when my premium went up for 2026, Lively did not charge me the balance of $51. Instead, they left it as an outstanding amount on the website and did not tell me that it was due. Non-payment would have also led to my insurance being cancelled. And then they charge an unemployed person a $20 fee to pay the outstanding $51. It's absolutely shameful how the system seems designed to kick you off of COBRA if you aren't paying attention, and how it seeks to take advantage of payers. They say that this is a fee from the credit card processor.
Reply from Lively2026-01-15
Thank you for taking the time to share this feedback. We are sincerely sorry for the frustration and stress you experienced. We know how important clear communication and transparency are when it comes to health coverage. We hear your concerns around the missed balance notification following the premium increase, and how stressful it was to discover the $51 amount without a proactive alert. We also understand your frustration with the additional $20 processing fee. It is never our goal for the payment experience to feel confusing or burdensome, and this feedback is helpful as we look for ways to improve how we communicate balances and fees. If you are open to it, we encourage you to reach out to our Support team directly so they can review your situation and help address any remaining questions or concerns. Contact us: Email: [email protected] Phone: 1 (888) 576-4837 Hours: Monday to Friday, 6:00am to 6:00pm PT - Lively Team
Great investment
Great investment opportunity if you can do it. As well as a tax shelter.
Reply from Lively2026-01-13
Thank you for the feedback. We’re happy to hear the account has supported your investment goals and served as a useful tax shelter. Thank you for choosing Lively! - Lively Team
This is a great service,also is a user…
This is a great service,also is a user friendly app
Reply from Lively2026-01-13
Thank you for taking the time to leave a review. We’re glad you’ve had a great experience with both the app and the service. Thank you for choosing Lively! - Lively Team
Easy to transfer from another HSA
Easy to transfer from another HSA. Great service and follow up.
Reply from Lively2026-01-13
Thank you for the review. We’re glad the transfer process was easy and that our team was able to provide great follow-up along the way. We appreciate you choosing Lively! - Lively Team
Great customer service!
Customer service has been very responsive and helpful!
Reply from Lively2026-01-13
We appreciate the feedback. Providing timely, helpful service is a priority for our team, and it’s great to hear that’s reflected in your experience. Thank you for choosing Lively! - Lively Team
Simple processing and easy investment…
Simple processing and easy investment transfers
Reply from Lively2026-01-13
Thank you for taking the time to leave a review. Simplicity and flexibility are things we care about, so it’s great to hear they’ve come through in your experience. Thank you for choosing Lively! - Lively Team
Multiple ways to upload copy of…
Multiple ways to upload copy of receipts is helpful. I can scan or take a picture on my phone. It would be helpful if I could sort to find all charges which don’t have a receipt uploaded yet rather than going through page by page.
Easy to set up
Easy to set up, website and app well done, great customer service
Reply from Lively2026-01-13
We appreciate your feedback. It’s great to hear that both the platform and our customer service team have met your expectations. Thank you for choosing Lively! - Lively Team
Very user friendly and great HSA account
Easy to use. Reimbursements came in a timely manner. So far no issue with the team or the app. Great support.
Reply from Lively2026-01-13
Thank you for sharing your experience. We’re happy to hear things have gone smoothly and that you’ve had a positive experience with both the app and Support team. Thank you for choosing Lively! - Lively Team