LlamaColombia.com

Hello Mauricio, Thank you for your comment. We have verified the connection of your calls. The vast majority of problems actually occur due to a weak telecommunication network the person has in the destination country you are trying to reach when calling landline numbers, especially during peak hours. Keep in mind that sometimes calls can fail due to lack of coverage if you call cell phone numbers. If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions. LlamaColombia.com

Hello Jorge, Thank you for your comment. We have verified the connection of your calls. The vast majority of problems actually occur due to a weak telecommunication network the person has in the destination country you are trying to reach when calling landline numbers, especially during peak hours. You also need to consider the Internet connection you are using when dialling out from the app. Keep in mind that sometimes calls can fail due to lack of coverage if you call cell phone numbers. Thank you for your understanding, LlamaColombia.com

Hi Fabio! Thank you for your kind words!

Hello Ricardo, Thank you for your comment. We checked and could not find any email sent to the customer service agents recently. Do not hesitate do reach them as they are available 24/7 to help you out. Have a great day, LlamaColombia.com

Hello Juan, We are sorry you feel this way. Maybe we need to explain the processing fee mechanism briefly. Technically speaking, the processing fee reflects multiple international payments that we need to cover in order to offer you the instant online mobile credit transfer. The transaction abides by other conventions than the currency exchange. Hope it makes sense. Thank you for your understanding, and for being with us. LlamaColombia.com

Hello Art, Thank you for your comment. We checked the account and noticed that no coupon code has been applied to your most recent order. To find out exactly what happened, please provide more details by replying the email the agents from Customer Service sent you. Have a great day, LlamaColombia.com

Hello Yuri, Thank you for telling us about it! Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well. Make sure: -you have the latest app version installed on your device. -you do not have any VoIP restrictions from your Internet provider. -your Internet connection is not very slow and thus cannot connect you to our servers. IMPORTANT! To ensure a high successful connection and call quality, please set up your Caller ID (the number showing up on the screen of the person you call). You can find the option in the app Menu. 1. Go to the app menu, tap "More", select "Set my Caller ID" and enter the number you'd like your friends and family to see when you call them. 2. Shortly after, you'll receive an SMS with a Verification Code. Simply confirm the verification code on the same page and your Caller ID is set. Also, please try an access number in your area when KeepCalling app is not running smoothly. If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions. Have a nice day, LlamaColombia.com