Longbridge Financial, LLC (NMLS# 957935) (longbridge-financial.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Katherine was knowledgable, professional, and always available to answer questions.
We are so happy to hear that our team member provided such excellent support. We appreciate your kind words!
NIGHTMARE for Platinum Reverse process! In April of this year I had a major decision to make, either I sell my home in Florida or get a reverse. At 71 I cannot afford to retire unless I do one or the other. So, I decided to go with the reverse with the hope to live out my final years enjoying the home I worked hard for all of my life. I started on April 30 with Michael S. and I provided numerous documents he requested in a rapid way. At the end of May the appraisal came in which was much lower than what the house is truly worth by $200,000 (appraiser here since 1982). He refused to allow me to challenge it, my choice was either accept it or end the loan. The appraiser made numerous mistakes including saying it was in a different neighborhood, using a 2 year old comp as their #2 comparison in a different neighborhood that didn't come close to matching my house. I decided just to accept it so I could get the loan done. Michael was rude, wouldn't ever communicate. When I accepted the appraisal, I falsely assumed it wouldn't be long until closing; I was wrong. There was a lack of communication with him and his loan processor Kathryn; I wouldn't hear from them for days. Then I was told Michael was no longer with the company after weeks of silence and was switched to another loan officer Saher who has been kind, and who told me Michael would still make his $9,000 commission from me, she wouldn't make anything, absolutely ridiculous that he should make even $1 from me. Then in mid July I started getting bombarded with documents I had to provide, why wasn't I asked for these in May or June?. They needed the last 2 years of my mortgage statements, so I wasted at least 2 hours downloading each one off my lender's website, sending them to Saher. That wasn't good enough, they needed one document from my lender showing all payments which at first the lender was reluctant to provide. Then 2 weeks ago I was suddenly asked about my HOA. Why wasn't I asked for that HOA information in May or June? I got online and requested a copy of my payments with my HOA that only went back to January 2025 as that is when the management company took over, and I forwarded that email to Saher. Nope, that wasn't good enough, so I provided a copy of my last 6 month payment in June 2025, that wasn't good enough, I was then told a company by the name of HomeWise would have to step in who charges $300 to get the information from the HOA. One absurd delay after the next, nothing but pure red tape. Then the final hurdle arrived. I gave Michael my insurance agent's name and number in early May, then suddenly last week I was told I would have to completely change my coverage, which I cannot do what they are asking for would cost me $25,000 a year, I'm paying over $8,000 as it is, they were asking for ridiculous things like coverage for never ending water (my house has never had a claim), and they wanted full roof replacement coverage when I have a 20 year life expectancy certificate and a wind mitigation on my hard to damage tile roof. The ridiculous underwriter FINALLY made a call to my insurance agent last week (should have been done in May or June, and was questioning him why I "only" had $800,000 coverage on replacing my house, well it's because that is all it would cost. It has been very clear throughout this process that Longbridge never intended on giving me this loan and has been searching for a way out that couldn't be used against them, and it is also very clear no one working there cares at all about the stress they put on their elderly clients, using numerous people who the file gets moved to, it sits on their desk ignored until that person gets around to it, then passed on to someone else. On Thursday I reached the end of my rope after wasting hours and hours of my time trying to comply with every ridiculous request, and sent an email stating I needed an answer, yes or no to my loan. ZERO RESPONSE. I have wasted the most critical time of the year to sell my home, the summer months while the incompetent crew at Longbridge (way too many people who don't know what they're doing) has simply wasted my time acting like it is no big deal to keep stringing this elderly 71 year old woman along for months who is at a critical juncture in her life, who now has to rush to get the house on the market and get it sold so I can retire. Not only did they waste my time, but money, going through counseling, paying for an appraisal that was a total disgrace. I will be filing a report with the BBB. Do better Longbridge, this borders on elder abuse!
We are sorry to hear that you were disappointed with your experience and understand that the reverse mortgage process can sometimes feel frustrating. Our goal is always to educate clients so they can make informed decisions that are truly in their best interest. Reverse mortgages are highly regulated financial products, and additional documentation or explanations may sometimes be required during underwriting. Out of respect for privacy, we cannot discuss the details of an individual application publicly, but we welcome the opportunity to speak with you directly if you wish to discuss this further. Please call 855-523-4326 so we can talk things through.
I’m writing this review to state how pleased I was with obtaining my Reverse Mortgage with Longbridge Financial and the pleasant experience I had working with the Loan Officers Dina Naughton and Christine Hubbard. What I thought would be a long drawn out process was completed within weeks Dina and Christine were always prompt and responsive throughout the process and were always available to answer any questions or concerns I may have had during the mortgage process. I would recommend anyone considering a reverse mortgage to consider Longbridge Financial.
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided prompt and responsive service, making the process smoother than anticipated. We truly appreciate your recommendation and are glad we could assist you effectively.
Recently helped my mother to secure a reverse mortgage through Longbridge. came down to Longbridge or Mutual of Omaha. Went with Longbridge because of the loan officer, Paloma Remington. Paloma was great to my mother. She was friendly and personable. Made her feel comfortable and never pushed. She was also super knowledgeable and professional. Just knew her stuff 110%. She also kept us in the loop the whole time. Told us what was happening and what to expect next. It made a huge difference. My mother is in her 80s and there was a lot she didnt know. But Paloma was super patient. She carefully guided my mother through the process, translating everything into terms that made sense to my mother. It was just a super pleasant experience.
We're so glad to hear about your positive experience with us! It's wonderful to know that we were able to make such a significant difference for your mother during the reverse mortgage process. We always aim to provide clear, patient guidance and keep everyone informed every step of the way. Your feedback truly highlights our commitment to ensuring a comfortable and well-understood experience for all our clients. Thank you for sharing your kind words.
From start to the surprisingly quick finish, working with Longbridge on my Senior HELOC was the best loan experience I have ever had. Ryan Krolick, my loan officer was friendly, supportive and incredibly helpful every step of the way. The application was straight forward, the paperwork was minimal and when I needed help with it, Ryan was available to walk me through the process. The website is also very, very good and helpful.
We're so happy to hear that your loan experience was the best you've ever had! It's wonderful to know that our team member was friendly, supportive, and incredibly helpful throughout the process. We're also glad that you found the application straightforward and our website very useful. Thank you for sharing your positive feedback.
My contact Shannon Woods was excellent always there when I needed help and the process was easy to understand.
We're so happy to hear our team provided excellent support and made the process easy to understand. Thank you for your kind words!
John Young and his processor, Ivette Harvey, did a very thorough job putting my HECM LOAN closing together in a "timely fashion." John was/is always available when an issue or question came up. I thought he demonstrated excellent communication skills, and didn't leave me hanging. So far, I am very happy with Longbridge's services.
We are so glad to hear about your positive experience with our team. It's wonderful to know that we were able to assist you efficiently and maintain clear communication throughout the process. We truly appreciate your kind words and positive feedback regarding our services.
Troy provided courteous and timely service throughout this process. He explained each step and ensured smooth progress from start to finish.
We're so glad to hear our team provided such courteous and timely service, explaining each step for a smooth experience. We appreciate your kind words!
My personal loan adviser, Melissa Tofighi, was terrific! This loan had lots of twists and turns and she successfully handled all of them to my satisfaction. She was always keen to my concerns and handled all of them with a smile. Very professional! Jeanmarie Bostick, in the underwriting department, was also very professional and easy to work with, often gently making me understand the quirks of the process and the legal requirements. Nice work, ladies!
We're delighted to hear about your positive experience with our team! It's wonderful to know that we successfully navigated the complexities of your loan process and that our colleagues provided such professional and helpful support. We truly appreciate you sharing your kind words.
Joe Schmidt took his time and walked me thru every step. He is amazing. He help me understand every detail and what will happen next. I totally appreciate him.
We're so glad to hear our team provided such a thorough and helpful experience, ensuring you understood every detail. We truly appreciate your kind words.
After struggling with debt due to medical issues, I started researching financial organizations for help. When I contacted Longbridge Financial and the senior loan originator, John Henry, I knew immediately I had come to the right place. John was not only very professional but was also kind, caring, and well versed in the finance industry. He explained the numerous options to me and I was soon on my way to financial freedom. He walked me every step of the way and, in less than two months, I can now breathe easily again. The other employees I dealt with were knowledgeable, courteous, and extremely friendly. Longbridge is definitely a well oiled organization. I hope everyone struggling with financial hardship will pick up the phone and contact this organization. You won't regret it.
We are so happy to hear about your positive experience and how our team was able to assist you during a challenging time. It is incredibly rewarding to know that we could provide the support and guidance needed to help you achieve financial peace of mind. We truly appreciate your kind words and your recommendation to others facing similar difficulties.
I was very happy with Longbridge Financial for my Reverse Mortgage and my loan officer Troy Casalone. The process was long and more involved than I would ever have thought, but he was very quick with responses and answers to all of my questions. I also give praise to Jeanmarie Bostick. She was very helpful also and I would recommend this company highly.
We're so happy to hear you had a positive experience with us. We appreciate your kind words about our team and are glad we could assist you. Thank you for recommending our services!
Hello, just wanted to express my gratitude to Longbridge Financial on two exemplary employees who I had the pleasure of dealing with while processing my reverse mortgage. Both Dina Naughton and Wilda Lopez were nothing but professional and helpful thru the entire process. If only there were more people like this that make the process so smooth. Appreciate them both! Bruce
We are so glad to hear that our team provided such a smooth and professional experience. We truly appreciate your kind words and positive feedback!
Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at Longbridge Financial contact Ms. Johnson and she will help you resolve any issues you may have.
We're so glad to hear about your positive experience with your reverse mortgage. We appreciate you highlighting the team's kindness, cheerfulness, and patience. Thank you for your recommendation!
i had been thinking of doing a reverse mortgage for some time, and after taulking with your great mortgage lender who is cory, and we went over some great options for me and he was able to fit me in a great plane and we got the ball rolling, cory made it come together for me and I'm glad that i was able to, again cory is a great honest and hard working agent i thank you so much and look Forword for new business with him in the near futer
We are so happy to hear about your positive experience! We truly appreciate you sharing your feedback and look forward to assisting you again in the future.
Dear Sir/Madam, I had an extremely pleasant and informative conversation with Ms Jane Harmmond this morning. Her straightforward answers and willingness to share her knowledge were very refreshing, ESPECIALLY in this age where most people are only here to sell me something. I just wanted to let you know how helpful Jane was and to thank her again. Sincerely, Deborah Callaway PS This was my second attempt to send this note. I wish your link had been as easy to work with as Ms Hammond.
We are so pleased to hear about your positive experience with our team member. It's wonderful to know her assistance was so valuable. We also appreciate your feedback regarding our website link; we are always looking for ways to improve our customer experience.
It was a long process to complete but Longbridge Financial was with you all the way. My Reverse Mortgage Advisor was available when ever I needed advise or a concern about what I was doing. This man was a true professional and a new friend. Going to get a reverse mortgage, Longbridge Financial is the only way to go.
We are so glad to hear about your positive experience and appreciate you sharing your kind words. It's wonderful to know our team provided excellent support throughout the process.
It was just amazingly fast and simple. Debra was on the top of her game.
We're glad you enjoyed your experience. We appreciate your kind words.
Had a very productive refinancing experience with Mark DeMicoli. Everything from start to finish ran smoothly without any hiccups. The process requires many documents and Mark's guidance resulted in finalizing the process in record time.
We are so happy to hear that your refinancing experience was productive and smooth. We appreciate your kind words about our team's guidance!
Seniors, unless you're in desperate need for cash, a reverse mortgage should be your last option. I did not have a positive outcome with this company. I started out with Jeff W. who did Not seem to have my best interest so I asked for another loan officer who then was Daniel L. unless your house is $200k or up they really dont want your business. Pay particular attention to the Amorization schedule..that's where the shock is..Ive read on other reviews...its a scam! When it comes to underwriting, that's where they pressure you to give explanations you can't prove...it was the most irritating process... it's designed to weed you out. They should be investigated...Very glad I dodged a bullet!! Don't use these people...you were warned...read All reviews 😤
We are sorry to hear that you were disappointed with your experience and understand that the reverse mortgage process can sometimes feel frustrating. Our goal is always to educate clients so they can make informed decisions that are truly in their best interest. Reverse mortgages are highly regulated financial products with federally required disclosures, counseling, and underwriting standards designed to help consumers fully understand the loan, including repayment terms and long-term financial impact. Because every financial situation is unique, not all applicants ultimately qualify, and additional documentation or explanations may sometimes be required during underwriting. While we respect your perspective, we would never want any client to feel pressured and take concerns like yours seriously. Out of respect for privacy, we cannot discuss the details of an individual application publicly, but we welcome the opportunity to speak with you directly if you wish to discuss this further. Please email us at [email protected] or call 855-523-4326 so we can talk things through. We sincerely wish you the very best moving forward.
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