Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
The item I ordered did not work. Lovehoney did what they could to try and troubleshoot it, but it still failed to work. Disappointed in their quality control, but they did make the situation right by offering a substitute or my money back.
I had searched several site and yours was the only one I found with just what I was looking for, a plain sheaths ribbed for feeling. Price was reasonable and delivery fast...plus a really good selection of other items for the future!
I placed three orders with this company, they use Evri for delivery. The third order was delayed twice with Evri, I tried to contact Lovehoney, but the page for customer service page didn't work, then its a useless bot. Obviosly they don't want to talk with there customers when they have taken their money. Then they expected me to knock on doors up the street asking if anyone had the parcel. Why should I have to do this - it's their problem, they shold sort it out.
Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear that your order has not arrived with you yet and that the service received from the chatbot was not helpful. We have passed on your feedback about this experience. I can see that the order is expected to arrive by the 21st, and it looks to be out for delivery today. The delivery date on the tracking is just an estimate, and they are not always able to deliver in this timeframe, which is why we provide an expected delivery date in the dispatch email. Apologies for any inconvenience or confusion caused. Kind regards, Lovehoney Customer Care
Don’t be distracted or rushed by their timer on their site. It showed 10 minutes and immediately began counting down. It stated if you order within 10 minutes, guaranteed next day delivery. I rushed my order due to this to get next day delivery and therefore never saw that it cost £7.99 for that service, without the timer. Therefore my product will now arrive in SIX days. Deceptive marketing. Item cost £145.
Hi there, I'm sorry for any confusion caused. The countdown timer for the Premium delivery cut off on the site does state "Want this (next day)? Choose Premium in the checkout and order within (timeframe)". The premium next-day delivery service is not a free service, and this is stated at checkout and on the delivery page. As the premium service is a paid-for service, this needs to be selected at checkout, where all of the delivery options are laid out. Apologies for any confusion caused. Kind regards, Lovehoney Customer Care
Terrible experience. Pray you never order the wrong size and need a return . Or you love talking to the worse ai assistant on the planet
Hi there, We're so sorry to hear that you've had trouble with our returns process and can understand the frustration that would be caused. As you can imagine we'd love to be able to turn your experience around but we are unable to reach out to you as you haven't left enough information related to your order on the review. Please feel free to reach out directly to our Customer Care team so we can assist further. Kind regards, Lovehoney Customer Care
Well first they sent me the wrong item. I spent 70 dollars and they sent me like a 10 dollar item from there store. Had the wrong shipping. Said it was delivered and also said it was the right item which I know what I spent and know what I spent it on cuz I have the shipping and picture of the item in my inbox. I emailed them. They pretty much said go find it in the neighborhood which is what I tried the first day. For a first time buyer im pretty pissed this is how they would treat me. I should of stopped local as all these stores just want ur money and don't give a shit about anything else. Thanks for wasting my money and time.
Hi there, We're so sorry to hear that you've had this experience and can understand the disappointment that would be caused. As you can imagine we'd love to be able to turn your experience around but we are unable to reach out to you as you haven't left enough information related to an order on the review. Please feel free to reach out directly to our Customer Care team so we can assist further. Kind regards, Lovehoney Customer Care
Came in 2 days. Good kit for beginners. FELT GREAT! Definitely recommend buying the lube and toy cleaner along with it. - from a lesbian
Easy to navigate site, plenty of options for items. Quick processing and shipment of order.
Not very good have been trying to return an items for weeks now and can’t get hold of anyone on email , phone , chat
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear this. I'm afraid we are not able to locate an order or contact with the details that you have provided. We will send over an email to try and get this resolved for you. Kind regards, Lovehoney Customer Care
The items shipped in a timely manner and everything was communicated well. All of the items received were of excellent quality and worked how described
Delivery and the process of purchasing was very easy but the games were not that fun or exciting
Great products at a good price!!!
It was just as I thought thank you good products my partner is satisfied and so am I..
Have been trying to return items for over 2weeks. Ai help is useless with returns. No live help with anything. My 30 days of returning items half lost. No live agent to expedite returns.
Hi There, I am sorry to hear that you've had difficulty with the returns process. We have contacted you directly to get this sorted for you. Kindest regards, Lovehoney Customer Care
The customer service, ordering, shipping was all great. I was not impressed with the item purchased, even though reading all the reviews...
Gets too hot for comfort, other than that a great tool.
Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear that your item has become faulty. We have contacted you directly to organise a replacement or refund for you. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
great sale price. easy to purchase.
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