fast discreet shipping/arrival thanks…
fast discreet shipping/arrival thanks impressed with the quality of what I got thanks guys and gals!
About Lovehoney
Data updated- Website
- lovehoney.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 97% (61/63)
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Is Lovehoney legit?
Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
TA!!
Great awesome product wife enjoyed
Revised review and do recommend Lovehoney.
Initially I was very unhappy with Lovehoney. I bought a toy that they manufacture, a Fifty Shades of Gray Greedy Girl Duet, and after only having it for 3 weeks it broke and it had a one-year warranty and I had bought it off another site and when I contacted that site they gave me a link to contact the manufacturer which was Lovehoney. Well, Lovehoney sends me an email telling me "unfortunately because you didn't buy it on our site we're not responsible" or something to that effect So needless to say I wasn't very happy because the toy was not cheap. After I sent a few not very happy emails Lovehoney did get ahold of me and they did end up replacing the toy so I am happy with them now and I thank them and I also recommend them.
Reply from Lovehoney2026-04-30
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have a faulty item. I have reached out to you via email to resolve this matter. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
The product fit like a dream and looked…
The product fit like a dream and looked incredible
Love, love, Lovehoney!
Website is easy to navigate and the items arrived quickly! I will definitely be making purchases from Lovehoney again.
Great return policy but disappointing products
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements products I selected were just as disappointing. At this point I'm afraid to try again.
Terrible return policy
Terrible return policy. Prices very high for product received. Twice unsubscribed from their endless emails yet still receiving them. I’d rethink any purchasing from them.
Reply from Lovehoney2026-04-28
Hi There, We are sorry about the experiences you've had with our company and website. Our Customer Care team will take care of your issue and work with you to try resolve the query to your satisfaction. Kindest Regards, Lovehoney Customer Care
Bad customer service
I made an order and after receiving the package I changed my mind so I’ve tried returning my unopened and unused item twice now and no one has got back to me or helped me at all during this process.
Reply from Lovehoney2026-04-29
Hi there, We’re sorry to hear about your experience, as this isn’t an accurate reflection of the support we’ve provided. We’ve responded to your return requests and sent clear instructions on how to return your item. In addition, a gift voucher has already been issued to you for one of the items in your order. That said, our Customer Care team will reach out shortly to resend the return instructions, as it seems these may have been overlooked. Regards, Lovehoney Customer Care
Ordered products
Ordered products, paid for products, but never received any product or response from Lovehoney? According to USPS the package was delivered, but they have no way to corroborate the delivery? So, I paid Lovehoney, but due to their shipping issues, I received no products? But, I receive many adverts?
Reply from Lovehoney2026-04-27
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have not received your order. We will feed this back to the courier as this is not the service that we aim to provide. We have contacted you directly to get this resolved for you. Kind regards, Lovehoney Customer Care
Absolutely amazing
My product broke after 2 uses
My product broke after 2 uses and now won’t turn on even when fully charged
Reply from Lovehoney2026-04-27
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have a faulty item. We do have a 1-year warranty for all of our items, so we can assist with a replacement or refund if the item is faulty. We have contacted you directly to get this resolved for you. Kind regards, Lovehoney Customer Care
Still waiting on a refund - cancellation is very difficult- no human interaction just differing degrees of bad AI bots
Couldn’t cancel the order even though it hadn’t processed or shipped yet - they require shipping you the product giving you a return label and having you ship it back before ever canceling it. Super wasteful and time consuming.
Reply from Lovehoney2026-04-28
Hi there, Thank you for contacting Lovehoney. I'm very sorry, but as advised in our live chat contact, we cannot cancel any orders once placed. This is stated on our help page but I do understand the frustration. Orders can be refused on delivery so that they are returned to us, or they can be returned once delivered for a refund. I can see that we have been in touch regarding your return and that this was received this week. The return will be processed as soon as possible so that the refund can be issued. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
Arrived on time in good condition and…
Arrived on time in good condition and in discreet packaging! Really appreciate this business:)
On time and as described
On time and as described. I couldn’t ask for more.
All over great experience
Great website, very quick and discreet shipping, and wow. The products. Omg. I’ll be back and in the mean time be sending all my friends to check out the site for themselves.
The penis sleeve was too small.
Reply from Lovehoney2026-04-24
Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear that the item was not quite right for you. We do have our 100-day pleasure promise, which allows you to return an opened and used item for a gift voucher if it is not right for you. You can view the t's and c's of the promise here: https://help.lovehoney.com/promise-terms.html. We have contacted you directly to get this resolved for you. Kind regards, Lovehoney Customer Care
Great seller
Fast delivery and great seller.
It exceeded all expectations
Legit!
My order came on time, the products weren’t damaged at all, and I got what I ordered. Service as advertised!
Great stuff
Great. Really good products and good prices