Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
I ordered delivered by carrier, instead, USPS delivered it
I ordered it second day. You shipped it using a carrier that passed it off to USPS. I'm not set up to receive them, which is why I paid the extra money to have it sent by a private carrier. There must be some way to order from you that doesn't end up being delivered by the post office.
Reply from Lovehoney2026-05-19
Hi There,
I am sorry to hear that your address is not set up for USPS.
Our Next Day Air option is provided by UPS and does not end up being delivered by the post office.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
The pump I purchased does not work it broke after trying to use it once.
Reply from Lovehoney2026-05-20
Hi there,
We're so sorry to hear that you're having trouble with your item and can understand the frustration this would cause.
We also apologise that we haven't gotten back to you as quickly as we should have.
Our Customer Care team has reached out to you directly to see if we can get this resolved.
Kind regards,
Lovehoney Customer Care
Lovehoney had the best price and shipped my order very fast. Received in a well packaged discrete box, which was perfect. The product arrived in perfect conditions with not a single damage. Greatly recommended Lovehoney.
Fantastic communication. Their delivery arrived early, and it was better than I hoped. I appreciate their clear reviews, commitment toward quality, and a solid refund policy (although I'm glad to not be using it!). Excited to come back for future fun needs.
Well it’s a great company it does take some time to get too my house but it’s good and I feel like every dildo there should be like two condoms to test if you like it
I bought some lingerie (not underwear) and requested a refund and they have not bothered to respond. You should not have to specifically request a refund if something doesn’t fit.
Reply from Lovehoney2026-05-19
Hi there,
Thank you for contacting Lovehoney.
I am sorry to hear that you have not heard back from us just yet.
I have contacted you directly via email to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Product malfunction... I reached out & customer service quickly resolved without any issue to replace.... Free.
Every thing I've bought from LH has been up to par and to my liking. I even stopped purchasing from the competitor company!!!!
Thanks!!!
Hi there,
We’re sorry to hear this product didn’t meet your expectations. That’s definitely not the experience we want for our customers.
All purchases are covered by our 1-year product guarantee, so our Customer Care team will be in touch shortly to assist in finding a suitable resolution.
Apologies again for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have experienced an issue with your order.
I have contacted you directly to get this resolved.
Kindest regards,
Lovehoney Customer Care
There was no problem returning a non working item ! Thank u
S
Stephen · 3 reviews · Verified · Experienced 2026-05-09 ·
★★★★★
Being Transgender m/f you guys carry…
Being Transgender m/f you guys carry all of the sex toys I would ever want and then some! Thanks Prefer name Stephanie
R
ROBERT · 10 reviews · Experienced 2026-03-06 ·
★★★★★
Love Honey's Returns Game
Love Honey is an online adult sex store: sex toys, lotions, lingerie, bondage stuff, scented things. British outfit. I had the recent misfortune of returning two stainless steel sex toys which I bought as gifts for a couple of my enamoratas. Love Honey has a 30 Day Returns Policy which states: "You have 30 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return."
I returned the two items the day after I received them under the 30 Day Returns policy in good faith that the items were unopened, unused and unworn. Love Honey informed me that my items had been "opened" and therefore they could not accept them as returns for refund.
These items were not "opened" by me in any sense of the word "opened." I received the items nestled in a piece of satiny cloth which was inside a hinged box exactly as a piece of jewelry or watch is often displayed in a jewelry box. I lifted the top of one of the hinged boxes, picked up the item, realized how incredibly heavy it is for a sex toy, placed it back in the box and returned both items. These toys were sent back to Love Honey in exactly the state that they were sent to me, and most importantly, ready for sale.
Because Love Honey refused to take the items back means that they still belonged to me because I had purchased them. Why then weren't they returned to me? Let me repeat that, it's important. Why weren't they returned to me? I purchased them!
Instead, Love Honey sent me a gift card for the value of one of the toys under their 100 Day Pleasure Guarantee policy which allows customers to return a single USED item from an order.
Apparently Love Honey decides which of these two return policies to apply to your return. I'm not accusing Love Honey of running an intentional scam, but the way the system was applied to my purchases turns out to be pretty much the same thing. You've got Love Honey saying an item was opened when it wasn't. You've got Love Honey saying they can't take back items and then keeping them.... and presumably selling them again. And then they send you an undervalued gift card to shut you up.
Customer Beware. These people interpret everything for their own benefit and not their customers.
Love Honey is not on your side.
A reply to Love Honey's reply to my original review:
The fantasy universe that Love Honey dwells in only serves their own benefit at the expense of the customer. Their concept of what defines a product being opened is a broad one for Love Honey and again serves their interests. And they use the fact that these are intimate products to infer that any product placed in a customer's hand is somehow "opened" or used and not eligible for return. It's all very neat. But the fact remains that if you refuse to take back a returned product for whatever specious reason you might manufacturer you don't then get to keep the product. It doesn't matter if you resell it or throw it away. If you don't refund the amount of the purchase it is not then yours to resell or destroy. If, as in my case, you want to play this "you opened the product" game, the products I purchased from you remain my property and they should have been returned to me. But you didn't.
You choose the most unethical and customer unfriendly option hiding behind your ridiculous justifications. Cheating a customer by being clever with words is still cheating.
Reply from Lovehoney2026-05-14
Hi,
We are sorry to hear that you have been unhappy with our service.
At Lovehoney we have a fabulous returns policy, if a customer changes their mind and the item is unopened and unused the order can be returned for a full refund up to 30 days after purchase.
If a customer opens or tries a product it can not be returned however because we want our customers to have the confidence to shop with us, if they find that an item is not suitable we will provide a voucher so the customer can choose another item under our 100 day pleasure guarantee. This is available on one item and not the whole order.
In your review you admit that you opened the item. We are sure that anyone reading this review will be reassured to know that due to the nature of our products we do not restock returns that have been opened.
We would also like to reassure any customers reading this review that while it is not always possible we will always do our best to solve a customers complaint to their satisfaction.
However on this occasion we were not given that opportunity as a payment dispute was raised.
Once again we are very sorry that you are unhappy with our returns policy but we are certain that any future customers will feel more confident shopping with us knowing that we have the highest returns standards and if an item has been opened even if it has not been used, it will not be restocked.
Kind Regards
The Lovehoney Management Team
P
Parisa · 3 reviews · Experienced 2026-05-01 ·
★★★★★
Reliable customer service and great products
Great customer service and products. Ordered from them many times and never been dissapointed.
