Good product
Good product! Fast delivery!
About Lovehoney
Data updated- Website
- lovehoney.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 97% (61/63)
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Is Lovehoney legit?
Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Modest vibe, not the strongest
I bought a Lovehoney "G vibe" from Boots for £27. The vibrations aren't particularly strong and you need to put some "manual effort" in to get anything out of it. Other than that, the product is made of good material, is intuitive to use, easy to clean, and I appreciate how there are so many different patterns.
Great product
Great product, great shipping
Useful toys
Glad to purchase a adult toy that came safely in the mail. Might purchase another one soon enough.
the products are amazing
the products are amazing. I like that they come in an unmarked box as well.
All’s well
All’s well. Thanks for everything!
Promised a full refund to credit card…
Promised a full refund to credit card for unopened items but they send things slightly opened to avoid honoring their promise. Be aware, they have no intent to give a full cash refund.
Reply from Lovehoney2026-06-11
Hi DD, We are sorry to hear that you are unsatisfied with the gift voucher reimbursement you received for your January return. If your item had arrived slightly opened upon initial purchase, we would have made it right immediately. Since it arrived to our returns department open without this notification, making it unsellable, we refunded you with a gift voucher as a courtesy. Apologies for any inconvenience this may have caused. Kind Regards, Lovehoney Customer Care
it was great!!!
Great
delivered promptly and discreetly. Very good experience.
Terrible customer service
Terrible customer service, I was overcharged for an order by 100% and they refuse to refund the total amount including the post and packaging, I get some AI replies via email and the live chat is terrible
Reply from Lovehoney2026-06-10
Hi there, We're very sorry to hear that the sale that was on the website wasn't active at the time that your order was placed and can understand the upset this would cause. Our Customer Care team has reached out to you directly with more information and to see if we can resolve this for you. Kind regards, Lovehoney Customer Care
Great customer service stud behind…
Great customer service stud behind product 100%.
Would not charge
Reply from Lovehoney2026-06-09
Hi there, We're so sorry to hear that you're having trouble with an item you purchased and can understand the frustration that would cause. Our products do have a 1 year warranty so our Customer Care team has reached out to you directly to get this resolved. Kind regards, Lovehoney Customer Care
Sent to wrong address and no resolution
My order was delivered to the wrong house. Upon reaching out to customer service, they said there was nothing they could do because the correct address was not given at the time of the order. I auto save my address so it was correct when I placed the order. This was a huge mistake somewhere along the line. Regardless, I will NOT be shopping with LH again. Too many other companies who ARE willing to assist with maters such as this.
Reply from Lovehoney2026-06-08
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you did not receive your order. I can see that the order has been delivered to the address that was entered on the order when this was placed. We do not change or enter addresses, so this was on the order when this was finalised. The address on the order is also shown on the confirmation and dispatch emails before the order is delivered. As we were not contacted until this had been delivered, we were not able to assist with redirecting this. We have contacted you directly to see if we can resolve this for you. Kind regards, Lovehoney Customer Care
Great products.
Bought a lush melt 2
Bought a lush melt 2. It didnt work properly so I emailed about returning it. Never got a response. I went on the website again to chat with a live agent. It took 15 minutes for them to respond to my question. They asked me if I wanted to return it for a store credit, and I said no. Even though it had only been 10 days they wouldnt let me get a refund. I told him to let me speak to supervisor and he closed the chat. I messaged back and got a different "expert". We mysteriously got disconnected. I am tired of messing with this company and wont buy anything else.
Reply from Lovehoney2026-06-08
Hi there, We're sorry you were disappointed with your experience. Our records show that your initial request was based on not being satisfied with the product, rather than reporting a fault. As per our returns policy, items cannot be returned for a refund once opened. The voucher was offered under our 100 Day Pleasure Guarantee policy, which allows you to return 1 item per order that has been opened and you are not satisfied with. Regarding the live chat interactions, we apologise for any delays and understand how frustrating that can be. It appears the chat may have been affected by a connection issue, as our team did not intentionally end the conversation. That said, our Customer Care team will be in touch shortly to resolve this matter. Kind regards, Lovehoney Customer Care
Great products
Great products, timely shipping. 😊
My now #1 place to order from !
Every item we have received has been top quality and exactly how it was described. I took the plunge and “invested” in better quality of fun and it was WELL WORTH the money!!!!
Received what I ordered faster than…
Received what I ordered faster than promised
I had the best experience with customer…
I had the best experience with customer service. I called regarding an issue with the product and was pleasantly surprised by their swift response and they handled the replacement smoothly and quickly.
No problems at this time
No problems at this time. Great job.