No complaints 👍
Received exactly what I ordered. Items arrived as advertised and ahead of expected delivery date. And at nearly half the cost of the big A&E competitor. 10/10 would recommend
About Lovehoney
Data updated- Website
- lovehoney.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 97% (61/63)
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Is Lovehoney legit?
Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Won’t be buying from Lovehoney again
I accidentally left off the discount code and was charged the full price. I realized it at the time of purchase but customer service told me there was no way to cancel the order or receive the discount after the fact. That is a ridiculous and customer unfriendly policy. I won’t be buying from Lovehoney again. In response to the Company’s reply, I would suggest you consider modernizing your systems instead of placing the burden on the customer to return orders. I don’t know of any other reputable company that can’t adjust billing post-purchase.
Reply from Lovehoney2026-06-01
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear this. Unfortunately, as advised, we are not able to cancel or amend an order once placed, so we cannot add a discount to an order retrospectively. I can see we have been in touch via email, and you are welcome to return the order to us for a refund. I have passed your feedback on. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
Great experience and great products and…
Great experience and great products and fair prices
Good product
Good product, delivery was discreet
Great fun for both the wife and…
Great fun for both the wife and husband. Works just like advertised. Very easy to use.
No muss no fuss
No muss no fuss! Ordered online, paid, and received within a few days. I love doing business like this! KUDOS to Lovehoney! Will order again
Sex Pillow is Perfect!
The product was perfect! My wife loved the size and functionality of the pillow. It held her favorite sex toys firmly as she rode on it. She’s approximately 120 pounds & the pillow supported her weight well as she bounced up and down on it. Great 3-some training tool! ;)
First time i ordered it was perfect no…
First time i ordered it was perfect no issues but Horrible experience second time around i wouldn't recommend. To anyone paid for next day shipping Tuesday its now Thursday and I was told to just wait because its somehow going to be delivered today from across the states could have simply have been refunded my $25.99 since its obviously not within the 24 hour time frame. No I was ignored. I will never order from here again don't have to worry about me.
Reply from Lovehoney2026-06-01
Hi there, We're very sorry to hear that you didn't have a good experience. Unfortunately, as you haven't responded to our request for more information so we can locate the order, we're unable to reach out to you. Please feel free to reach out to us directly so we can look further into this for you. Kind regards, Lovehoney Customer Care
Easy to order and fast delivery
Easy to order and fast delivery. Great products are offered with reviews to help with your purchase.
Was delivered fast
Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed. Other than that, would highly recommend.
I didnt receive my product
I didnt receive my product. After beeing in contact with the delivery company I've contacted lovehoney 2 times. The first time i kindly asked them to track the parcel themselves and i got no reply. The second time, 2 weeks after my first complaint and well after the normal handling time of 5 to 7 days in love honeys policy (judge yourself if you want to sit and wait a week for a reply) I asked for a refund, still no answere. Shoping online nowdays feels safe and unproblematic but this was a stark reminder that a company can just stone wall your attempts at contact. So this is the last time i shop here and this review stays refund or no refund - dont get burnt, there are other serious companies out there that provide the same products.
Reply from Lovehoney2026-05-27
Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear this. As you have not provided your order number or email address, we have not been able to locate your order. Please reply to our information request and we can take a look into this for you. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
What an absolute joy to not have to…
Easy and fast!
Very dissapointed
I bought the Aurora purple rechargeable extra powerful wand vibrator and I left it on charge all day yesterday and and all night and it’s still on red!! Very disappointed
Reply from Lovehoney2026-05-27
Hi there, Thank you for contacting Lovehoney. I'm very sorry to hear that you are having trouble with your item. We do have a 1-year warranty on all faulty items so we can help with this. We have contacted you directly to resolve this for you Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
Great fit!
Extra stretchy making them easy to get on and off...and they work!
Did not come inside a discreet box
Did not come inside a discreet box, 📦 both products where fully shown when delivered out openly
Reply from Lovehoney2026-05-27
Hi there, We are terribly sorry to hear this has occurred. All orders are shipped in discreet packaging, either in a plain brown box or a plain envelope. If this was not the case with your delivery, we sincerely regret that this has happened. Please note that we take these matters very seriously, as our customers privacy is important to us. Our Customer Care team will be in touch shortly to assist in resolving this matter. Apologies again for any inconvenience caused. Kind regards, Lovehoney Customer Care
quick and discreet shipping, cheap, good quality
quick and careful shipping, its also very discrete ! comfortable, powerful, and quality product for relatively cheap. will be buying more products from them in the future :)
This company is just a website
This company is just a website, all warehousing, packing and delivery is handled by Amazon. And because it's Amazon you can receive items that have been previously returned like a very expensive spreader bar that had been delivered yesterday, box was already opened, it had already been returned by someone else and it was missing a component. So onto Lovehoney website to eventually find an awful AI agent who got my order number wrong, it said any problem was MY fault and by the time the stupid machine worked out I needed to speak to someone it said "everyone is busy" an email ticket was raised. Received an email saying that tickets will be answered in 5-7 DAYS! This is awful customer service when something goes wrong and if I knew they used Amazon I would never would have gone near them.
Reply from Lovehoney2026-05-25
Hi there, We’re sorry to hear that your experience did not meet expectations, however we would like to clarify that several points in this review are incorrect. We are not Amazon. We are an independent retailer and Amazon is simply one of three delivery partners we use for shipping purposes. We also do not send opened or used items to customers under any circumstances. All returned products are handled in line with strict hygiene and quality control procedures. We are sorry to hear your item arrived with an issue, however this does not mean previously used products are reshipped. In regards to customer support, our Chat Bot is designed to help direct queries efficiently. As it is currently in Beta, occasional errors may occur. Where further assistance is needed, customers are connected with our Customer Care team. During busy periods, response times may vary, and estimated wait times are provided where applicable. That said, our Customer Care team will be in touch shortly to clarify these points and assist in resolving the matter. Regards, Lovehoney Customer Care
Excellent products and customer support
I returned two unopened items that I changed my mind about. I have yet to receive my refund. Update: Customer service reached out and resolved my issue. I’ve been a customer with them for well over ten years and they are always prompt about resolving issues. Their products, which are very high end, are backed by a year warranty.
Reply from Lovehoney2026-05-25
Hi there, I'm very sorry to hear that there's was an issue with your return being processed. Your items have been refunded and our Customer Care team has reached out to you directly with more information regarding this. Kind regards, Lovehoney Customer Care
One of the items ( clothing ) ripped…
One of the items ( clothing ) ripped almost immediately, which was disappointing, but maybe it’s just the nature of the style and material. All else was fine.
If I could give this seller negative…
If I could give this seller negative reviews I would! What I ordered was the wrong size, asked for an exchange or refund but just because the tag is off (still have the box and tags that came in and on it) they still wouldn’t take back! Can’t wear what I ordered so money is wasted!!! Don’t order from these people!
Reply from Lovehoney2026-05-21
Hi there, Thank you for contacting Lovehoney. I am sorry to hear that you have experienced this issue with your return. I have contacted you directly via email to assist further with this. Kindest regards, Lovehoney Customer Care