Great service
Great service, fast and very reliable.
About Lovehoney
Data updated- Website
- lovehoney.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 97% (61/63)
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Is Lovehoney legit?
Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Negative 💩😣
Reply from Lovehoney2026-05-11
Hi there, We're very sorry to hear that you weren't satisfied with your order. Our Customer Care team has reached out to you directly to see if there's anything we can do to turn your experience around. Kind regards, Lovehoney Customer Care
Works as advertised.
Products arrived quickly and safely
Product came fast and was exactly advertised.
Product came fast and was exactly as advertised. Would recommend to anyone looking for these type of things. Girlfriend is real happy.
No Positive Results
Nothing went wrong, but nothing went right either.
Reply from Lovehoney2026-05-07
Hi there, We are sorry to hear your experience fell short of expectations. Our Customer Care team will be in touch shortly to assist and resolve this matter. Apologies for any inconvenience caused. Regards, Lovehoney Customer Care
Excellent customer service
Get it!
This little bullet does a wonderful job. very powerful. Recommend
Panties fit true to size and they are…
Panties fit true to size and they are so soft.
Quality of products
Quality of products, timeliness of transaction from purchase to delivery
My products arrived on time
My products arrived on time, and we’re of quality. I am pleased with the purchase.
Product was exactly as described and…
Product was exactly as described and had made for a wonderful experience. Shipping was fast.
Wrong selection for me - Able to upgrade
The device didn’t feel good. Its sensations weren’t realistic and there wasn’t enough friction to maintain an erection. I selected the wrong product for me. Thanks to the gracious customer return policy, I was able to get a refund and upgraded to a more powerful tool. Hope to have better luck!
Reply from Lovehoney2026-05-05
Hi there, We apologize that the item you purchased did not meet your expectations. We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher. Our Customer Care team will be in touch shortly to see if this is something you'd like to take advantage of. Kind regards, Lovehoney Customer Care
Horrible customer service
I order a few items from them , never received a confirmation email, order number or shipping details , the order has been paid for. I’ve tried to contact them multiple times over the past 4 days and the stupid AI bot keeps telling me to give my email and name which I’ve done, and still no email, then it said it would get me in contact with a agent and you guessed it their are none available. I have no idea it I will receive my items. I absolutely don’t recommend purchasing from them
Reply from Lovehoney2026-05-05
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have not received our emails and have not been able to contact an agent. We have passed your feedback on regarding this. We have contacted you directly via email to get more details about the order so that we can locate this for you. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care
Good value
Previously purchased the purple option and the motor was stronger. Still a good product for a good price 👍🏼
Enhanced bedroom expirence
we love using our toys to make the bedroom experience enhanced!
Bedroom Additions - Products arrived timely and exactly as…
Products arrived timely and exactly as described.
Don't work
Don't work, Nearly killed my c**k. I use it as a rubber band.
Reply from Lovehoney2026-05-04
Hi Steven, I’m really sorry to hear that the item you have just isn’t quite right. We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher. We have contacted you directly to get this resolved for you right away. Apologies again for the trouble caused. Kindest Regards, Lovehoney Customer Care
The garments were perfect
The garments were perfect - full stop - exceeded my expectations in every way
Emailed customer service inquiries…
Emailed customer service inquiries generated an automatic response within seconds without human review. Repeated attempts to follow up by email were not answered by a human.
Reply from Lovehoney2026-05-01
Hi there, Thank you for contacting Lovehoney. I'm sorry that you have not been able to contact us. I have passed your feedback on as this is not the service that we aim to provide. I have taken a look at the case reference provided, and we did not receive a response to the autoresponse email, unfortunately, which is why no one has gotten back to you. We are available via live chat also if you have any issues with emailing us in the future. We will email you directly now to get your concern resolved. Apologies for any inconvenience caused. Kind regards, Lovehoney Customer Care