Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Lovehoney is a poor substitute for the original Tracey Cox!
I ordered the Tracy Cox brand and you sent the Lovehoney brand. Your Billie in your customer service department told me they were the same contents. I have tried both and you definitely left some ingredients out of your lovehoney product because it isn’t even close to an equivalent replacement! If you are going to replace Tracy Cox lube’s don’t go cheap on the ingredients and try to convince customers they are the same! They are not!
Reply from Lovehoney2026-07-10
Hi there,
Thank you for contacting Lovehoney.
I'm so sorry to hear that you were unhappy with the item received.
This has been rebranded as per the item page. I am sorry that the item was not to your liking. We have passed your feedback on to our product team.
I can see that a refund has been issued for the item in question.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
They have unique products that are exactly as described. They have good customer service. Clean ingredients in most, if not all, products. Good customer service.
My last three orders were sent to the wrong address. The one I ordered before Amazon took over their delivery was fine. So, I try to contact the company…good luck. It’s all AI, no agents available and we will contact you through email. Would be nice to talk to a human.
Reply from Lovehoney2026-07-10
Hi there,
I'm sorry to hear this.
Unfortunately, as you have not provided any order information we have not been able to look into this for you.
Please contact us directly if you require further assistance
Kind regards
Lovehoney Customer Care
Hi there,
We're so sorry to hear that you weren't happy with your Lovehoney experience.
Our Customer Care team has reached out to you directly for more details and to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Amazing Company
I recently had the pleasure of shopping with this company, and I must say they are truly outstanding. Their products are not only of very high quality but also come with an amazing selection, including some beautiful and intimate lingerie.
What impressed me the most was their exceptional customer service it’s genuinely one of the best I’ve experienced. Every interaction felt attentive and helpful, which made the entire shopping experience even better.
In my opinion, this is one of the best stores out there. If you haven’t tried them yet, I highly recommend giving them a chance. You definitely won’t be disappointed!
I mistakenly ordered double of one item and by way of your AI tool, arranged a return. The QR code is not recognized by the U.S. Postal Service and I wrote your customer service team on this over a week ago with no reply. Your lack of response if very disappointing to help me resolve this issue and with a 30 day return policy to contend with, I wonder whether by default I will end up with the item because of your lack of response...in which case I will dispose of it and with no other choice than to absorb the expense. The order number is US1_03957755.
Reply from Lovehoney2026-07-07
Hi there,
Thank you for contacting Lovehoney.
I am sorry to hear that you have not been able to use your return QR code and that we have not gotten back to your email as quickly as we would like to.
We have contacted you now to get another return label sent over.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
We're sorry to hear that you were unhappy with your experience.
We always aim to treat our customers with courtesy and respect and we expect the same in return for our team.
Unfortunately during your interactions with us our staff were subjected to abusive and inappropriate behaviour. Despite us resolving your issue.
Following these events, we made the decision to no longer provide service to you.
Lovehoney Customer Care
This company only give vouchers if the item is faulty not refunds
I PURCHASED A Lovehoney Rose Suction Stimulator which cost me £60 and it was a total waste of time there was not enough suction, they said they would accept it back and give me a GIFT VOUCHER - my point to them is if they can accept it back with a gift voucher then instead of a voucher give a refund, because they are basically going to resell it woulld you want a reusable sex toy yuk yuk yuk.....so i am going to write to Trading Standards under the Health & Safty Rules
Reply from Lovehoney2026-07-06
Hi there,
Thank you for contacting Lovehoney.
As advised in our contact with you, we require items back like any other retailer. Opened/used items are not restocked; these are disposed of or recycled.
The item was not faulty, so we offered you a gift voucher under our 100-day pleasure promise. This allows you to claim a gift voucher for an item if you do not like it.
If you would like to return the item for a gift voucher please do get back to us so that we can assist further.
Kind regards,
Lovehoney Customer Care
Purchased an item from the organisation however the item was unsatisfactory for my needs. I made an attempt to return and was advised that I could return via their 100 days pleasure guarantee scheme however I had to do so via their chatbot.
After answering the same questions about a dozen times (including having to repeat yes about 6 times in a row for the same question), the chatbot crapped out and said to try again later, which I did and got another failure message.
I then tried emailing, which provided an auto response suggesting the email wasn't being monitored and that the chatbot was their gateway.
While I have nothing against the company as a whole, considering i've happily used their products previously, the introduction and hiding solely behind a chatbot which their tech team have yet to figure out how to give it access to their ticket system, is pretty disgraceful and a breach of statutory rights.
As the product only cost £50, i'll likely just bin it and move on but not before adding this company to my blacklist. Waste of materials, waste of a company.
Reply from Lovehoney2026-07-02
Hi there,
We're so sorry to hear that you had trouble getting in touch with us and can understand how frustrating that would have been.
Our Customer Care team has reached out to you directly for more information and to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
The mighty Peach! That little toy is crazy powerful. I had a lot of doubts and didn't expect much. I was honestly just trying to get free shipping. This thing has blown everything else (except my boyfriend) out of the water. Shipping arrived quickly without any issue and the packaging was discreet.
The initial “request” with the AI was surprisingly helpful! It asked good diagnostic questions and made it simple to put in a “claim”. Scarlett’s follow up was very helpful and satisfactory and I’m glad it was an easy process to get my item replaced! I appreciate that you chose fast shipping for the replacement as well!
