pleased
quick,discret,varirty! Love them
Lovehoney (lovehoney.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
quick,discret,varirty! Love them
My wife loved it. Great for couple play.
The product is noisy and not very powerful
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you're unhappy with your item. We do have our 100-day pleasure promise which allows you to return an opened and used item for a gift voucher if you are not happy with it. You can view the t's and c's of the promise here: https://help.lovehoney.com/promise-terms.html. We have contacted you directly to advise further on this. Kind regards Lovehoney Customer Care
The products are really fantastic, although I will return a few items. I already have my eye on a few more items atvyour store. Having different sizes is a game changer for my wife, and this will keep me coming back again and again. Her beautiful body is neither large nor tiny. And the”one size fits all” almost never fits her properly. The styles and quality are also great. Also, awesome variety of choices. Service was fast too. Great website photos and navigation as well.
Some built in delay to get a response initially, but once I connected with a live agent via their chat function my issue was resolved completely and above and beyond my expectations.
Problem with parcel. Very difficult to get in touch with customer care, only poor AI asking the same questions. And if you manage to reach an assistant, you'll be disconnected after a few minutes. After nearly a month without my package, I cannot have a refund or a new delivery! will not buy again. Update: Finally, after five days, I was able to contact a customer service agent, who arranged for my order to be resent. I eventually received the package, but it took over a month. The first parcel was never collected from the locker because I never received the PIN code. None of the parties involved—the sender, the international courier, the local courier, or the locker company—was able to resolve the issue. In fact, the parcel was never even placed in the locker, as confirmed by a video recorded by the courier. Overall, a very poor experience with Evri and GLS.
Hi Dome, Thank you for leaving a review. We apologise for the difficulties you have experienced trying to reach us. We are also sorry that you do not have your order, but it was awaiting your arrival at the collection point for two weeks. I see that we have now sorted this out with you and replaced the items. If there is anything else we can do to assist you, please let us know. Kindest regards, Lovehoney Customer Care
The product does what I bought it for, and the company has excellent customer service.
Received correct product, in privacy box. Items as expected. Appreciate it.
Please help me solve my issue… I received A defective toy. I’ve been willing to send it back via email upon the next day. The emails say they are being solved. I’m on my email constantly. I check my spam. It closes as soon as I get A response. What can we do? I’m so thoroughly disappointed I invested in this company
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have not received our emails. I can see that we have offered a replacement or a refund for the item on a couple of occasions but have not received a response to this. We have contacted you again to get this resolved. Kind regards, Lovehoney Customer Care.
Just what at was looking for. Thank you
Such a wonderful site, has everything I wanted! Definitely continue ordering from them!!!
My wife and I love Lovehoney. The selections are extensive and the quality is excellent. We have purchased many times over the years and they are honestly the only company we trust to provide the items we are looking for at the time. Their suggestions and evaluations of the products are spot on. Shipping is timely and discreet. We appreciate their incredible customer service. Love you guys.
I never received my package. I did 2 service requests no one has gotten back to me I’ve gotten no refund or anything..
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have not received your order. I can see that we have been in touch via email requesting further information. As soon as this has been provided, we will be able to resolve this for you. Kind regards Lovehoney Customer Care
My order came ahead of schedule, and all items were satisfactory.
Arrived much faster than delivery date. Easy to use. Tests muscular endurance. lol. Wife and I definitely entered a higher realm of O.
I bought an item from love honey and wanted to talk to customer services about it. I have emailed in, rang three times and no response. Apparently when you email they say they will reply within 5 days. Not having a working phone contact number is extremely frustrating and detrimental to the customer experience. Once my issue is resolved I certainly won't bother with this company again.
Hi there, Thank you for contacting Lovehoney. I'm sorry to hear that you have not heard back from us. We do not have a phone line, unfortunately, you can reach us via live chat for help, or we will reply to emails as soon as we can. I am sorry if you have been waiting longer than we would like. Unfortunately, as you have not provided your order information, we are not able to look into this. Please provide this or contact us via live chat so that we can assist. Kind regards, Lovehoney Customer Care
Yes. Good products, quick delivery.
I like this company, the process was easy and straight forward. Fast shipping and I have enjoyed all the products I have purchased.
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