LPScreen Online Store

Very good!

Everything went really well! One point for improvement: I wasn't able to track the delivery using the tracking number I was given.

Everything fit just right

Everything fit just right. Plugged it in mounted it worked

Proactive seller

Proactive seller, protected customer interest by preventing the purchase of a not certified compatible display

Wrong Product

Recieved a 30 pin display instead of 40 pin

Really impressed by this service

Really impressed by this service - incredibly fast delivery and customer support! I got the exact screen for my laptop after I sent a picture of the serial number! You saved me, thanks a lot!!!

Alexander ArmeniseItaly · 1 review · Experienced 2024-03-25 · Posted 2024-12-19

I bought a Display NE173QHM-NY2 Schermo…

I bought a Display NE173QHM-NY2 Schermo 17.3″ 40 Pins Quad HD (QHD) 2560x1440, it is arrived after about 1 month already scraped but working, i reported it and i was told to send it back, it meant waiting 1 month for it to arrive and them, then the time needed for the checks and another month to have a new one, honestly i needed it for work i couldn't wait so i kept it. After 4/5 months the display died, i sent photos and they offered me a refund of € 20, i spent about € 110. 100% negative experience.

Great service

Great service, quick shipping. Very pleased.

Product received safely and in good…

Product received safely and in good condition to the Philippines. No damage, all intact. Only issue was the delivery time, which took 23 days. But I am ok to disregard that since the product worked for me well.

Order Cancelled without notice

Order was apparently cancelled by LPScreen with no explanation just a credit of purchase price appearing in an email. Their reply states they emailed me several times asking for a different address. However the only emails received were billing related or general information about account access. No emails were in junk folder.

They did what they supposed to...

They did what they supposed to... And all is perfect, i received my laptop screen

Nothing was ever shipped

Nothing was ever shipped, just wasted several days to be refunded. No communication whatsoever.

Fast delivery

Fast delivery, tools for screen changing are free. Thank you guys! All works fine.

Bad checkout process and unresponsive to email

When I ordered a replacement screen one of the first inputs at checkout was the payment selector. Once I put this information in the order completed without me authorizing it. I wasn't able to change the other options as I wanted to. This is highly unusual process because all other e-commerce sites give you a final button to say you want to process your order. Since I couldn't recall the order, I sent LPscreen an email to ask them to cancel so I could reorder with the settings corrected. They never did.

Screen came on time and worked great

Very fast delivery

Very fast delivery, quality product at reasonable price. Thank you !!!

Ive recived different screen that i…

Ive recived different screen that i ordered and also cheaper. However it is compatibile.

Fast delivery and high quality product

great customer service

After receiving a faulty screen, they uickly resent me a new screen that is working great. Thank you for the great service!

Oliver KoppelUnited Kingdom · 5 reviews · Verified · Experienced 2024-10-23 · Posted 2024-11-11

Awful if you have a problem and never take responsibility

Firstly LPScreen managed to pack the screen so badly a camera flex was torn after being tucked behind the screen and then wrapped tightly. Secondly LPScreen sent the wrong screen even though they requested several photos of my original screen to check before sending. I appreciate mistakes happen but when they do the seller should deal with them better. If you contact them with any kind of issue they will try to blame the customer and respond with a automated reply like " Caused by human error " The fact a video and photos were supplied showing the screen being unpacked ( within 10 minutes of the parcel arriving ) doesn't seem to alter LPScreen automated reply. If you try to explain the screen was damaged when they packed it they simply reply saying " it was tested before sending ". Of course it was fine when you tested it as it wasn't damaged until packed into the box!!!! Even though LPScreen damaged the screen and SENT THE WRONG one they still expect the customer to pay for return postage from the UK to China. Not only do they expect you to post but they warn you not to use a reliable tracking method as they claim customs will destroy the faulty screen they sent. In the end I had no choice but to tal to Paypal who have provided me with a return label. If you feel the need to use LPScreen make sure you pay with a method you have some insurance with like Paypal or a Credit card. I have no doubt LPScreen will reply to this comment with their same automated reply about it being "human damage" or complaining I have opened a return case on Paypal. This is because the company CANNOT BE TRUSTED if a problem occurs.

I ordered

I ordered, you shipped it, it worked quite well. Tracking updates were lacking.