Lazarus lV Gavin Evans petite
Amazing service. Very quick tracked and secure delivery. The packaging was amazingly secure. The artwork is absolutely stunning and made to a very high quality standard.
About LUMAS
Data updated- Website
- lumas.com
- Category
- Events & Entertainment
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 100% (8/8)
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Is LUMAS legit?
LUMAS (lumas.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great Service from Art consultant…
Great Service from Art consultant Taylor Bloom. Efficient service, great support and quick fuss free delivery. I am very satisfied with the product and the entire experience.
All around great experience
Picture is beautiful. People from the gallery very helpful. Picture arrived less than one week after I ordered it!
Great work of art
Patricia was really helpul. Gave us advice on the available sizes for the piece of art that we bought. She also gave us advice on shipping costs because we live in another country.
Everything good except size of art was…
Everything good except size of art was tiny not what i was expecting
Reply from LUMAS2024-08-22
Hello Ellen Adair, Thank you for taking the time to leave your review and for your positive feedback regarding the quality of our art. We’re sorry to hear that the size of the artwork did not meet your expectations. We understand that the size of a piece can significantly impact your experience. We strive to provide accurate and detailed information on our website so you can make informed decisions. If you have any discrepancies with the size details or if you have further questions, please don’t hesitate to reach out to us. We’re here to assist and will look into the matter. We hope to have the pleasure of welcoming you back in the future. Best Wishes, Your LUMAS Team
Long time customer
I have been a long-time customer. I recently made a purchase and 2 weeks later they are running a promotion that they would not honor for my previous purchase. This is not how you show that you value your customers. I don’t think I will be purchasing another painting from gallery.
Reply from LUMAS2024-08-22
Hello Antoinette, Thank you for your review and for being a long-time supporter of LUMAS. We’re sorry to hear that you’re disappointed that the current promotion could not be applied to your recent purchase. We’d like to explain that we frequently run various marketing campaigns and special offers. Unfortunately, these cannot always be retroactively applied to previous purchases due to the specific conditions of each campaign. Additionally, some promotions cannot be combined. However, we are pleased that you were able to benefit from our Artweek and the associated offers in your recent order. If you have any further questions or need additional clarification, please feel free to contact us through our contact form at https://www.lumas.com/contact/ . We’ll do our best to assist you. Thank you for your understanding and patience. We hope to continue serving you as a valued customer in the future. Best Wishes, Your LUMAS Team
Excellent quality
I bought two prints and was surprised…
I bought two prints and was surprised when both turned up unframed. Getting a circular picture framed is difficult and expensive. I understand that the website is not controlled by Lumas, which explains what happened.
Reply from LUMAS2024-08-16
Hello Mark Phillips, Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding your order. We would like to clarify that our website does indicate when artworks are prints. Both during the process of adding items to your cart and in the checkout process, you will find clear indications that the artworks are not framed. We strive to present this information as clearly as possible to avoid any misunderstandings. Additionally, we want to assure you that our website is operated directly by LUMAS. Our goal is to provide you with a transparent and satisfactory shopping experience. We see that you are already in contact with one of our galleries to find a satisfactory resolution for your concern. Should you need any further assistance or have additional questions, please do not hesitate to reach out to us. Thank you for your understanding and for giving us the opportunity to address this matter. Best Wishes, Your LUMAS Team
The package has not arrived yet
The package has not arrived yet. I was charged about $200 in taxes due to poor handling by the shipping company. The art should not be taxed. I also assumed the cost of customs clearance. But the worst thing is that I still cannot enjoy the works of art.
Reply from LUMAS2024-08-13
Hello Alfonso Fernandez, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your recent order and the unexpected charges. We understand how frustrating it must be to face additional costs and delays, especially when you’re eager to enjoy your new artwork. Please accept our sincerest apologies for any inconvenience this has caused. Regarding the taxes and customs fees, these are unfortunately beyond our control as they are determined by the shipping company and local regulations. However, we are committed to working with our partners to ensure a smoother process in the future. We’re glad to hear that your package has now arrived. If you have any further concerns or if there is anything more we can do to assist you, please don’t hesitate to reach out to us directly via our contact: lumas.com/contact/ We want to ensure that you are completely satisfied with your purchase. Thank you for your understanding and patience. Your feedback is invaluable and helps us improve our services. Best Wishes, Your LUMAS Team
Extra Charges
Sales person was good to deal with, however, he told us that they send items daily to Australia and it only cost a few hundred $ to ship. It was an easy sell to us. Not explaining we would then have to pay over $1000 to get it into Australia because of customs charges. We should have researched the customs charges and not taken the salesperson at face value and made an emotional decision to purchase. Buyer beware if purchasing and sending back home. It was a very expensive experience and not to be repeated.
Reply from LUMAS2024-08-13
Hello Chris, Thank you for taking the time to share your feedback. We are sorry to hear that you were surprised by the additional costs associated with shipping and customs fees. We strive to provide our customers with complete and accurate information. However, we understand that there may have been misunderstandings regarding the total costs involved in international shipping. We sincerely apologize for any inconvenience this may have caused. Customs and import fees can indeed vary significantly depending on the destination. We appreciate your feedback and will use it to help improve our service. If you have any further questions or need assistance with future orders, please feel free to contact us through our contact form: lumas.com/contact/ We hope to provide you with a better experience in the future and thank you again for your valuable input. Best Wishes, Your LUMAS Team
Paint
Great products and service
The gallery in Soho is well designed…
The gallery in Soho is well designed and laid out for enjoyable viewing. Mai, the associate was pleasant, knowledgeable and never pushy. She made the experience that more positive. Everything including the overseas shipping was handled in a timely manner and packaged perfectly.
Quick Shipping, Art In Tact
Art arrived a week before it was estimated and in tact with no damage at all. Amazing experience, no complaints, and will definitely buy from Lumas again!
Great webside
Great webside. I ordered a framed picture, and it arrived quite quickly. Both the picture and the frame were well-packaged. I would gladly order from this website again.
Interesting original art
Interesting original art, carefully packed and swiftly despatched