LumiMeds (lumimeds.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Jay took extra time to explain the new process in great detail. I truly appreciate the effort and the continued communication.
Thank you for sharing! We’re glad Jay took the time to clearly explain the new process and keep you informed. We truly appreciate your support! ✨
I am about to start month 7 and as of July 10 I’ve lost 29 lbs. I want to lose 18 more but the doctor said 8 more would be enough. My experience has been great. Any questions I have are answered within a few minutes. I couldn’t be more pleased.
Congratulations on your progress! We’re thrilled you’ve had a great experience and received quick answers from our team. Thank you for trusting us with your journey! ✨
I've researched many companies that offer GLP-1 products. I decided to go with LimiMeds for the following reasons: 1) Solid Competitive Price 2) Quick Processing (2-3 days) 3) Delivered RX "cold" 4) Excellent Email and Text communication process 5) Easy-to-use website. Will follow up on RX efficacy in 2-3 months. Very happy customer!
Thank you for choosing LumiMeds! We’re thrilled that our pricing, quick processing, careful delivery, communication, and website made a great first impression. We appreciate your trust and look forward to supporting your journey! ✨
I was totally frustrated and not nice and your representative worked me through it
Thank you for sharing! We understand how frustrating things can feel, and we’re glad our representative patiently guided you through everything. We truly appreciate you! ✨
This company has no customer support agents that actually want to help you. Do not trust this company's subscription model. I got an automated renewal charge less then 24 hours after it processed. I immediately messaged and called customer support the exact same day to cancel the order. Even though they successfully stopped the order that was forced on me. They refuse to give me my full refund. The only choices I was given was to lose a MASSIVE $100 for a partial refund and get absolutely no product or get a store credit that will never be used. Even though they’ve done absolutely nothing to receive the money. No physician reviewed it, no pharmacy compounded it, and absolutely nothing shipped. They don’t care medically if there was a bad reaction. They don’t care that I finished paying my the first order despite not using it. I spoke to their “retention” agent named Hannah that absolutely did not care about my issue. Instead, they try to trap me with the only two disgusting options. Hannah showed no empathy and repeated the same thing over and over to get the call done with. Their business practices are designed to hold your money hostage. They don’t notify you of the renewal on purpose. That way they can trap you by preventing you from canceling, what they consider to be “on time”. All the one star reviews that I’ve seen all are similar experiences. You would think they would change their practice if everyone is upset due to the same issue. I also see that most of those reviews are responded to by LumiMed “promising” they are going to reach out to “make it right”. I bet you they only reach out to give them the same 2 atrocious options. Save yourself the headache and go with a company that has honest billing practices.
We're sorry to hear about your experience. We'd like the opportunity to review your concerns, but we weren't able to identify your account from your Trustpilot review. We've requested additional information from you via Trustpilot. Once we receive it, we'll review your case and give you a call to discuss it further.
I had Greg assist me today with my order. He did a great job and help me through the process of getting my order processed.He assisted me with the website and getting to the form that needed to be completed. He was a big help!
Thank you for sharing! We’re glad Greg guided you through the website and helped get your order processed smoothly. We’ll share your kind words with him! ✨
Thank you! We’re delighted you found our team extremely helpful and pleasant. We truly appreciate your support! ✨
I have been with LumiMeds for two months. So far so good. Did have a problem with ordering my 3rd month prescription but Greg was so very helpful. I was so frustrated. Greg helped me get my order completed and received in one day. Thank you, Greg!
Thank you for sharing! We’re glad Greg eased your frustration and helped complete your order so quickly. We’ll be sure to share your appreciation with him! ✨
Lumimeds has helped me not only lose the stubburn fat but regain my confidence. I feel amazing and look fabulous! I've lost 40 pounds!! Their customer and provider support is excellent and will answer any questions you may have. The pharmacy they use for compounding my Tirzepatide is also top-notch. I 100% recommemd Lumimeds!
Congratulations on losing 40 pounds and regaining your confidence! We’re thrilled you feel amazing and have received excellent support throughout your journey. Thank you for recommending LumiMeds! ✨
Tim was very efficient at getting back to me after I left a chat message. I am very satisfied with his customer service.
Thank you for sharing! We’re glad Tim responded quickly and provided excellent service. We’ll share your appreciation with him! ✨
I have sent multiple question’s through the chat and have promptly received answers. Today my questions were more involved. I received an answer through the chat and a follow up phone call from Cara. She was very helpful and knowledgeable about the process.
Thank you for sharing! We’re glad Cara followed up personally and provided the clear, knowledgeable support you needed. We’ll share your kind words with her! ✨
It was nice that Hannah called me back to do the med intake interview. She is very personable.
Thank you for sharing! We’re glad Hannah’s friendly and personable support made your intake experience pleasant. We’ll share your kind words with her! ✨
Cara was great help… professional fast and prompt
Thank you for sharing! We’re glad Cara provided professional, fast, and prompt assistance. We’ll share your kind words with her! ✨
Tim was amazing! I was needing clarification with my order & he reassured me and helped me understand my order!
Thank you for sharing! We’re glad Tim provided reassurance and clearly explained your order. We’ll pass along your kind words! ✨
The call was answer right away he answer my questions with options.
Thank you for sharing! We’re glad your call was answered promptly and that our team provided clear, helpful options. ✨
I was very pleased with Tim. He was very courteous and knowledgeable.
Thank you for sharing! We’re glad Tim provided courteous and knowledgeable support. We’ll pass along your kind words! ✨
Please do not under any circumstances use this site!!! These people have never filled a prescription for me and have held onto my money since February without a refund. It's now July! They also take HSA funds and violate the IRS code since payment cannot be in advance of services rendered. I feel as though I was scammed out of my money. Don't do it. I've lost $400 with this company with no medication. These other reviews must be paid reviews or something.
We're truly sorry for this experience, and we understand your frustration. We've requested your information through Trustpilot so we can locate your account, and our team will be reaching out to you by phone to discuss it with you.
Cara was great. Answered all my questions and very friendly. Great customer service. Thanks Cara!
Thank you for sharing! We’re glad Cara answered all your questions and provided friendly service. We’ll pass along your appreciation! ✨
Tim, went above and beyond and helped me out with my concern and was able to solve the issues I was having during checkout. I appreciate your help Tim!
Thank you for sharing! We’re glad Tim went above and beyond to resolve your checkout concerns. We’ll be sure to share your appreciation with him! ✨
Great customer service from Hannah from start to finish! Friendly, professional, and genuinely helpful. It’s refreshing to work with people who truly care about their customers. Thank you for making everything so easy!
Thank you for your kind words! We’re glad Hannah made everything easy with her friendly, professional, and caring support. We’ll share your appreciation with her! ✨
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