LumiMeds

Watch out for the $100 cancellation trap! Predatory automated billing.

Do not trust this company's subscription model. I moved out of the country and caught an automated renewal charge a mere 3 hours after it processed. I immediately called customer support and emailed them on the exact same day to cancel the order. Even though they successfully placed a fulfillment stop on the package—meaning no physician reviewed it, no pharmacy compounded it, and absolutely nothing shipped—they are refusing to give me a full refund. Instead, they try to trap you with two unacceptable options: either take a full store credit (completely useless if you are traveling or no longer need the medication) or take a partial refund where they pocket a massive $100 "administrative cancellation fee" for a few hours of an automated charge sitting in their system. They use polite language in emails to sound reasonable, but their actual business practices are predatory and designed to hold your money hostage. If you cancel an order the exact same day it auto-renews before anything happens clinically, you should get your money back. I am currently disputing this with my bank and filing complaints with the BBB and FTC. Save yourself the headache and go with a company that has honest billing practices.

This company is the best

This company is the best! The care provider Jay was extraordinary! Jay made my experience fun and it was so easy to do what I needed to do. I highly recommend lumi meds and all of the care providers there are great but my favorite is Jay! I recommend all my friends and family to lumi meds!

The meds worked and customer service…

The meds worked and customer service was great!

Very prompt with responding to my…

Very prompt with responding to my questions! I’m seeing positive results! The price is great too!

Switched to Lumi for the price

I switched from semaglutide with a different company that worked well for me to tirzepatide with Lumi as I wanted faster results and the price was good. By the 2nd week I knew I had made a mistake. I don't know what formulation they sent me but it is doing less than nothing for me and I've gained back the weight I lost before the switch. For all I know I could be injecting B12 and nothing else. You get what you pay for. Beware.

Great Customer Service

Tim was a pleasure to work with today! He answered my questions, solved a problem, and helped me navigate the website. What a great experience. I wish more companies provided the type of wonderful customer service as LumiMeds!

Amazing customer service and support

Amazing customer service and support. They answer my questions in a timely manner and are always responsive and on top of everything.

The agent took the time to explain what…

The agent took the time to explain what I needed and made sure I was comfortable before we ended the call

Tim was awesome he helped me figure out…

Tim was awesome he helped me figure out my intake form and made sure everything was okay even offered to stay on the phone with me while I finish just incase what a great employee :)

Professional

Professional, helpful, offered worthwhile suggestions and friendly

Customer service

Rep was extremely nice, answered my questions, very knowledgeable. He also helped direct me through my first reorder. I am very pleased with the cusomer service I recieve from Lumi Meds. Thank you

Seriously Amazing

Jay is so kind and compassionate. I have had several dealings with them over the past year or so. I switched jobs, and funds have been limited. It's so easy to message Customer Care; they respond immediately. I've always been so happy with the compound, too. Having tried several similar companies, LumiMeds is definitely the best of the best.

I’m saying 4 stars because this is just…

I’m saying 4 stars because this is just the beginning for me. So far very good service. Marga was very available and helpful. I’m looking forward to a good experience. My friend has been doing injections for awhile and she has talked me into doing this. Thank you. Joanne o

Cara was amazing

Cara was amazing! She gave great customer service by responding promptly. Thank you Cara

Very informative and helpful service

Very helpful

The woman who helped me on the website was so helpful when I got stuck. She stayed with me til I was finished. Appreciated that.

Top tier customer service!

Customer service at LumiMeds is some of the best I have ever dealt with. Ever. I can’t say I haven’t had a few issues, I have, BUT, this team was absolutely amazing through all of them. They listen, they care, they very clearly describe how to troubleshoot, reply as quickly as possible, and truly see the problem through to the end, even when the issue isn’t on their end (ex: delayed shipping, which is a carrier issue, but they helped me understand the process if the delivery was late or didn’t show). I cannot say enough good things about the team at LumiMeds and I appreciate all of their help through the minor issues I’ve had. And even just today I had an issue I needed help with and Jay couldn’t have been more amazing, empathetic and helpful, seeing me through right to the positive end of it! THANK YOU.

I spoke with Tim about an issue that I…

I spoke with Tim about an issue that I was having and he went more than beyond to straighten out my problem, and then gave me a call back. I really appreciate his services and would recommend this company Not only for the weight loss medicine that gets to you with in one to two days but for there customer service they really do care. Thanks Tim for your outstanding support. Jaki

Hazel was wonderful

Hazel was wonderful, thank you!

Great team, best customer service

Such a great team! Responsive to all questions and they are so helpful! Customer service is top tier! Don’t hesitate to choose lumi! They will not disappoint!