About LuxeDecor
Data updated- Website
- luxedecor.com
- Category
- Home & Garden
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 94% (16/17)
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Is LuxeDecor legit?
LuxeDecor (luxedecor.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Courteous interaction with live…
Courteous interaction with live customer service rep. Only reason not to give 5 stars is because they need to contact the manufacturer about my question and weren't able to provide a timeframe for followup.
Just what I wanted.
Found what I wanted and customer service helping me get it set up for a later ship date was great.
Kimberly was very professional and…
Kimberly was very professional and helpful in answering all my questions.
I found just what I was looking for!
Great Customer service
Great Customer service! Professional! Knowledgeable! Efficient!
Wrong lights missing parts one of the…
Wrong lights missing parts one of the three is being returned. Customer service getting nothing done.
Reply from LuxeDecor2026-07-20
Dear Christopher, Thank you for reaching out, and I sincerely apologize for the frustration you’ve experienced with your order. This is not the experience we want for any of our customers. On May 24, 2026, you placed an order for three Visual Comfort Modern Plural LED Picture Lights by Sean Lavin in Dark Bronze, with an estimated ship time of 1–3 business days. On May 27, 2026, your order shipped via FedEx, and tracking information was provided within the estimated lead time communicated at checkout. According to the carrier, your order was delivered on Tuesday, June 2, 2026, at 4:30 PM. On July 1, 2026, you contacted us to let us know that one of the lights was missing a part needed for installation. As soon as we received your email, our Claims team promptly reached out to gather additional photos and partnered with the vendor to begin working toward a resolution. I understand this process has taken much longer than expected, and I sincerely apologize for the delay. We have escalated this matter with our representative at the vendor and requested an urgent resolution. Please know that we are actively following up and will continue to advocate on your behalf until this issue is resolved. If you have any questions or need additional assistance in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, 9:00 AM – 5:00 PM CDT. Thank you for your continued patience and understanding. We truly appreciate the opportunity to make this right.
The shipping takes a long time as if…
The shipping takes a long time as if you are ordering a custom build, however the cs is top notch and very quick to respond and help.
Easy to chat with rep
Easy to chat with rep. Great price compared to others available. Provides assembly set up for only $250.
What a great price on this entry way…
What a great price on this entry way console table! I can’t wait for it to arrive!
Excellent Customer Service
Excellent customer service through their Chat feature.
Very helpful
The cost to deliver
The cost to deliver, set up the items and remove packaging of 250.00 for each item is grubby and prohibitive. Last time I purchase from you
Reply from LuxeDecor2026-07-20
Dear Pamela, Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with the white-glove delivery costs associated with your order. We understand that delivery, in-home setup, and packaging removal fees can feel significant. These services are provided by specialized delivery partners and reflect the additional handling, scheduling, installation, and debris removal required for large or premium items. We understand that this cost may not align with every customer’s expectations, and we’re sorry this impacted your experience. We truly appreciate your feedback, as it helps us evaluate how we communicate these services and associated costs. If there’s anything further we can assist you with regarding your order, please don’t hesitate to reach out to our Customer Care team. We’d be happy to help. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-733-3201.
Excellent Sofa
The sofa was extremely well made, the fabric was quality and the delivery went perfectly.
My first experience and so far so good!
You had what I wanted, you had a great price, you offered me a discount as a new customer, it was very easy to use the website, and they are ordered, and on their way! I can’t wait to get the replacement shades for two really nice ceiling fans that currently have not so nice shades!
Good experience
Good experience. Helpful answers to our questions, and willingness to find out more info for us.
Big help in quoting transit times and…
Big help in quoting transit times and even working on pricing for me. Will 100 use again. I love Luxe Decor.
Very good experience
Very good experience Quickly answered questions and adjusted order as requested
Huge Selection of Washable & Outdoor Rugs
I haven't received any products yet, just ordered them yesterday, but I was amazed at the huge number of design choices for washable and outdoor rugs.
Wood Stool Purchase
I'm very pleased with my purchase, as it looks as expected from what I saw and read online. It arrived in a large (and very heavy) box with every possible space taken up with sheets of cardboard for safe transit.