LuxeDecor (luxedecor.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
M
Marie · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Terriable customer service and will ot remedy
I purchased the Four Hands Faydon Square End Table in Solid Romano Fosse Travertine Item # FS227732001 for my family room. The table is 200 lbs. Table was delivered in a crate/pallet and table boxed up inside, by their delivery team. There were screwsall over the crate that had to be drilled out. The bottom of the crate/pallet scratched up my floors during delivery. They did not remove the box from the crate pallet, but just left it there when I ask about it, said they couldn't speak English. when I ask about being able to inspect it before they left, they advised me no, I would have to unpack it and call Luxe Decor if I had a problem. I have been in contact with Luxe Decor several times about this matter and kept begin ask for more pictures and do not resolve my problem. Further the product looks nothing like the photo I shopped from. It looks like a big yellow square rock of salt. The customer service remedying my concerns has been terriable.
Reply from LuxeDecor2026-06-25
Dear Marie,
Thank you for your feedback. First and foremost, I sincerely apologize for the frustration you have experienced with your order. This is not the level of service or experience we strive to provide for our customers.
On May 23, 2026, you placed an order for the Four Hands Faydon Square End Table in Solid Romano Fosse Travertine. On June 1, 2026, your order was shipped, and tracking information was provided through the carrier, Metropolitan. Your order was successfully delivered on June 17, 2026.
Also on June 17, 2026, you contacted our Customer Service team via Live Chat regarding your concerns. Our team promptly partnered with the vendor to begin reviewing the issue. On June 24, 2026, we reached out via email to request additional photographs so they could be submitted to the vendor for evaluation. On June 25, 2026, the vendor requested a photo of the product label to complete their verification process.
We understand that being asked to provide additional photos can be frustrating, and we truly appreciate your patience and cooperation throughout this process. Please know that we are actively working with the vendor to obtain a resolution as quickly as possible and will continue to keep you updated as soon as we receive any new information.
If you have any questions in the meantime, please do not hesitate to reach out. You may contact us through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, from 9:00 a.m. to 5:00 p.m. CDT. We are always happy to assist.
Dear Marie,
Thank you for reaching out.
I am sorry for the frustration regarding your order. This is not the experience we want for any of our customers.
On May 22, 2026, you placed an order for the Interlude Home Lila Round Clear Acrylic Side Table, which had an estimated shipping timeframe of 1–7 business days. On May 29, 2026, your order was assigned tracking information through Freight & Logistics. This tracking information was also emailed to you that same day.
At this time, your order is in transit, and we are continuing to monitor its progress. We will be happy to provide any updates as they become available and will keep you informed throughout the delivery process.
We appreciate your patience and understanding. If you have any questions in the meantime, please do not hesitate to contact us. We are happy to assist. You can reach us through our Contact Us page or by calling us toll-free at 888-733-3201, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Expedient reply, thorough, and follow through, all very much appreciated!
L
Linda · 1 review · Verified · Experienced 2026-06-23 ·
★★★★★
Very easy process
M
MARIE FRIEL · 5 reviews · Experienced 2026-05-31 ·
★★★★★
Misrepresentation of product - no support from LuxeDecor
Description of complaint:
I am writing to express my strong dissatisfaction with a recent purchase from LuxeDecor. I ordered the Caracole Cocktail table Couture Round Coffee Table based on the product listing which displays a cool-toned Taupe Silver Leaf finish for the advertised appearance. When the item arrived, the color was entirely different from what was represented on the website. The table I received is a bright warm gold - not the soft, silver-taupe hue that was advertised for the actual product received. It is not even the same color family. I am disappointed not only by the clear discrepancy in the product quality and accuracy but also by the company's lack of support in resolving this issue, specifically regarding the imposition of restocking fees for an item that is fundamentally "not as described". I strongly caution potential customers to be aware of the significant variance between LuxeDecor's marketing photos and the actual inventory they ship. I was forced to reluctantly pay these fees under duress, as the company made it clear they would refuse to accept or process the return of my coffee table otherwise when this is clearly and undeniably their issue due to misrepresentation of their product. BUYER BEWARE!
In response to LuxeDecor's reply below:
If Trustpilot allowed photo uploads, it would be clear as day that this has absolutely nothing to do with "screen resolution" or "lighting." The online description explicitly states "silver," yet the item received is a deep, warm gold—an entirely different color family, not a slight variation in shade.
Despite sending clear photographic proof where the discrepancy is undeniable, customer service offered only scripted excuses and deflected blame to the vendor. LuxeDecor is the merchant responsible for supporting their customers. Forcing a buyer to pay hefty restocking fees under duress just to return an item that was fundamentally misrepresented is completely unacceptable.
Reply from LuxeDecor2026-06-24
Dear Marie,
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment you have experienced with your order. This is not the level of service or experience we strive to provide for our customers.
On May 14, 2026, you placed an order for the Caracole Cocktail Couture Round Coffee Table in Taupe Silver Leaf and Almost Black. On May 18, 2026, your order was assigned tracking information through Freight & Logistics, and it was successfully delivered on May 28, 2026.
Following delivery, you contacted us on May 28, 2026, to advise that the color of the table was not what you expected and that you wished to return the item. Our team promptly reviewed your concerns with the manufacturer. Based on the photographs provided, the vendor confirmed that the correct item and finish had been shipped.
As outlined in our Product and Purchase Terms, swatch images and product photos are provided for illustrative purposes only. Actual product colors may vary due to factors such as screen resolution, display settings, lighting conditions, and other technical variables. While we make every effort to represent products as accurately as possible, we cannot guarantee an exact color match between what is displayed on a screen and the physical product. Terms of Use | LuxeDecor
On June 3, 2026, you advised us that the item had been picked up from your home for return. Once the return was processed, a refund was issued on June 8, 2026, less the applicable return shipping and restocking fees in accordance with our return policy.
On June 10, 2026, you contacted us again regarding your concerns about the product’s color. We understand your continued concerns and, in an effort to further investigate the matter, our team partnered with the vendor once more to conduct a secondary review. We are currently awaiting additional information from the manufacturer and will reach out to you as soon as we receive an update.
We appreciate your patience while this review is underway. If you have any questions in the meantime, please do not hesitate to contact us. We are happy to assist. You can reach us through our Contact Us page or by calling us toll-free at 888-733-3201, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
I chose 2 intricate pieces from Cyan Design for my display unit. LuxeDecor was carrying those at the most reasonable price. The packages came in fast , were so wonderfully wrapped and each piece was just beautiful. Great experience!
