LW Measurements (lwmeasurements.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-10.
Very quick response and offered a discount code too! Ordering process was very easy. Thank you so much! Great customer service experience!
Reply from LW Measurements2025-07-03
Thank you so much for your kind words! We're thrilled to hear that you had a smooth ordering experience and appreciated the quick support and discount. Providing great customer service is one of our top priorities, and it's wonderful to know it made a difference. We truly appreciate your support and look forward to serving you again!
Thank you for the great feedback! We’re always happy to provide friendly and responsive service. Don’t hesitate to reach out if we can help with anything else!
Was extremely difficult to find adapters on the site. Once I found them they are really expensive for what you get.
Reply from LW Measurements2025-06-17
Thank you for your feedback. We're sorry to hear that you had difficulty finding the adapters on our site and that you felt the pricing didn’t meet your expectations. We’re always working to improve the shopping experience and appreciate your input. If you have any specific suggestions or need help finding the right product, our customer support team would be happy to assist you. Just give us a call at 707-542-2185.
Thank you for your feedback! We're happy to hear that you found the ordering process easy. Making things simple and convenient for our customers is a top priority, and it's great to know we're meeting that goal. We look forward to serving you again soon!
Ordering was very easy and our order arrived VERY quickly!
Reply from LW Measurements2025-06-02
Thanks for the great review! We're so glad to hear that the ordering process was smooth and that your order arrived quickly. We love making things easy for our customers and appreciate you taking the time to share your experience!
Had one of these scales for about 7 years now, battery went bad finally, simply replaced it. Life saver for the shop floor, makes counting parts a breeze.
Reply from LW Measurements2025-05-21
Thank you for taking the time to share your experience! We're thrilled to hear your scale has been a reliable part of your workflow for over 7 years! That is exactly the kind of long-term value we aim to provide. If you ever need assistance or have any questions down the line, don't hesitate to reach out. Thanks again for your continued support!
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manuel · 2 reviews · Verified · Experienced 2025-04-30 ·
★★★★★
excellent customer service and support
Reply from LW Measurements2025-05-02
Thank you so much for your review! We're thrilled to hear you had an excellent experience with our customer service and support. Your satisfaction means a lot to us, and we're always here if you need anything in the future.
Very helpful before and after sale. People answer the phone! What a novelty and what service. The scale is working well. Only comment is that manual could be better explaining battery recharging on indicator(display) verses scale battery. Suggestion: scale battery should have low inicator light or warning so you know when to recharge before it dies.
Reply from LW Measurements2025-04-29
Thank you so much for your thoughtful feedback! We're glad to hear that you had a positive experience with our team and that the scale is working well for you. We agree being able to reach a real person quickly shouldn't be a novelty, and we're happy we could deliver that level of service.
We also appreciate your suggestions regarding the manual and battery indicators. Clear instructions and proactive alerts are important, and your comments will help us improve both our documentation and future product design. If you ever have further questions or need assistance, please don't hesitate to reach out we’re always here to help!
Quick response to my email with a link for the product that I needed to order.
Reply from LW Measurements2025-05-02
Thank you for your kind review! We're glad to hear that you received a quick response and found the product link helpful. If you need any further assistance or have more questions, we're always here to help!
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sean Williams · 1 review · Verified · Experienced 2025-03-23 ·
★★★★★
The web site is miserable on a phone
The web site is miserable on a phone, between pop up ads that are hard to close and the recaptcha not working on the forgot password page. It took me 5 times longer to check out than it should have. Seriously fix the website at least the mobile version
Reply from LW Measurements2025-03-27
Thank you for your feedback! We're genuinely sorry to hear about the difficulties you've encountered with our mobile website. We understand how frustrating pop-up ads and issues with reCAPTCHA can be, especially during checkout. Please know that we addressed the issue and we're actively working on optimizing both the performance and user experience of our mobile site to ensure a smoother process in the future. We truly appreciate your patience and your input—it helps us improve!
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R A · 1 review · Verified · Experienced 2025-01-25 ·
★★★★★
Lots of products fast and free shipping
Find the product we needed. Fast
Free and fast shipping.
Reply from LW Measurements2025-02-13
Thank you for your positive feedback! We're so glad you found the product you needed, and that our fast and free shipping met your expectations. We appreciate your support and look forward to serving you again soon!
I appreciate that every time I have called, a human has answered the phone. I have been impressed with how easily and competently my issues are resolved
Reply from LW Measurements2025-02-03
Thank you so much for your kind words! We're thrilled to hear that our team has been able to assist you promptly and effectively. Providing great customer service is important to us, and it’s fantastic to know you’ve had such positive experiences. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
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Julia King · 1 review · Verified · Experienced 2025-01-09 ·
★★★★★
Brandon was great with helping us.
Reply from LW Measurements2025-02-03
Thank you for the feedback! We’re so glad to hear that Brandon was able to assist you effectively. We’ll be sure to pass along your praise to him. If you need any further help, don’t hesitate to reach out!
Fast shipping and accurate product description! It arrived in time for Christmas and the receiver said assembly was a breeze.
Reply from LW Measurements2025-01-02
Thank you so much for taking the time to leave us a review! We're delighted to hear that you enjoyed your experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
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Ben Cutter · 1 review · Experienced 2024-11-26 ·
★★★★★
I was having trouble finding the…
I was having trouble finding the replacement part I needed for the wheelchair scale at the assisted living home I manage and Brandon from LW Measurements was able to assist me in finding the exact part I needed and was incredibly thorough and quick. I would definitely recommend working with this company.
Reply from LW Measurements2024-12-03
Thank you so much for your kind words! We're thrilled to hear that Brandon was able to assist you in finding the exact part you needed for the wheelchair scale. Providing quick and thorough service is always our goal, and we’re glad to know that we met your expectations. We truly appreciate your recommendation and look forward to working with you again in the future!
Brandon was very knowledgeable and helpful. Walked me through the operation of something that I knew absolutely nothing about.
Reply from LW Measurements2024-11-12
Hi Dick, thank you so much for taking the time to leave us a review! We are pleased to hear that you're satisfied with our support services! We are grateful for your feedback and are happy to hear about your experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
The right size power cord was sent and now we can use our scales again. We appreciate that because not all sellers offer a correct and complete description of their product.
Reply from LW Measurements2024-11-04
Hi Cindy, Thank you so much for taking the time to leave us a review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
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Grant Wilson · 1 review · Verified · Experienced 2024-10-15 ·
★★★★★
Fantastic Service
All information and service was fantastic.And quality products.
Reply from LW Measurements2024-10-28
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback it is incredibly valuable to us. We are excited to hear that you are satisfied with our products and services. We appreciate and look forward to future business with you. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Tree by LW Measurements!
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Ron Hayes · 1 review · Verified · Experienced 2024-09-13 ·
★★★★★
EASY
EASY, QUICK and no hassle purchase!
Reply from LW Measurements2024-09-16
Thank you! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. Thank you for choosing Tree by LW Measurements!
Customer service alone worth 5 stars. I had a couple of questions trying to find the right part I needed and my emails were answered back quickly with detailed information with helping me find what I needed
Reply from LW Measurements2024-09-04
Thank you! We are pleased to hear that you're satisfied with our support services! We are grateful for your feedback and are happy to hear about your experience. Thank you for choosing LW Measurements!
