LW Measurements (lwmeasurements.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-10.
The representative was polite, helpful and gave sound advice.
Thank you for your kind review! We’re so pleased to hear that your representative was polite, helpful, and able to provide sound advice. We truly appreciate your feedback and look forward to assisting you again!
We love these scales. Recently had to send on back for repairs under warranty, and when they found it to be unrepairable, they sent a new one. Great, seamless, helpful.
Thank you for your wonderful feedback! We’re so glad to hear that you love the scales and that your warranty experience was smooth and hassle-free. Taking care of our customers and standing behind our products is very important to us, so it’s great to know we met your expectations. We truly appreciate your support and look forward to serving you again!
Very quick and responsive when there was an issue.
Thank you for your feedback! We’re glad to hear that our team was quick and responsive in resolving the issue. Providing timely support is very important to us, and we appreciate you taking the time to share your experience. We’re always here if you need anything!
Very quick and easy response. Walked me through the ordering process on your website.
Thank you for your kind review! We’re glad to hear you received a quick and easy response and that our team was able to guide you through the ordering process. Making things simple and stress-free is always our goal. We appreciate your feedback and look forward to assisting you again!
Thank you for the great feedback! We’re glad to hear that you found our website extremely easy to use. We work hard to make the experience as smooth and convenient as possible for our customers. We truly appreciate your support and look forward to serving you again!
It almost feels like BS it's such a good deal.
Thank you for the awesome feedback! We promise it’s the real deal. We’re glad you found such a great value and that it exceeded your expectations. We work hard to offer competitive pricing and quality products, so it means a lot to hear this. We appreciate your support and look forward to serving you again!
Excellent customer service to troubleshoot problems I was having.
Thank you for your review! We’re glad our team was able to provide excellent customer service and help troubleshoot the issues you were experiencing. We appreciate your feedback and are always here if you need further assistance!
Excellent scale, at a great price, no shipping, great all around.
Thank you for the excellent review! We are glad to hear you’re happy with the scale, the price, and the free shipping. We truly appreciate your support. We look forward to serving you again!
My representative was very helpful and patient while we worked together to try and figure out our scale problem. Excellent people skills.
Thank you for your great review! We’re happy to hear that your representative was helpful, patient, and took the time to work through your scale issue with you. Providing excellent customer support and strong people skills is something we truly value. We appreciate your feedback and look forward to assisting you again!
Company is doing a good job of hiring. Brandon was effective and understanding as he dealt with a problem that I had with a scale part and obtained a resolution that was so appropriate that I bought a new scale from him.
Thank you for taking the time to share your experience! We truly appreciate your kind words and are glad to hear that Brandon was effective, understanding, and able to resolve the issue with your scale part. It means a lot to us that his support led to a solution you felt confident in and that you chose to purchase a new scale as well. We’ll be sure to pass along your feedback to Brandon and our team. We look forward to supporting you again in the future!
Brandon did an excellent job! I wish all my Customer Service interactions were on his level! Merry Christmas! Roy Smith...
Thank you so much for the kind words! We’re thrilled to hear Brandon delivered such an excellent customer service experience. He’ll be grateful to know he made such a positive impression. We truly appreciate your feedback, and we’ll be sure to share this with him.
Thank you for your review! We’re glad to hear your ordering process was simple and that your order arrived right on time. We appreciate your business and hope to serve you again soon!
Help with right product and troubleshooting problem. Order help as well. Good customer service.
Thank you so much for your kind words! We’re glad we could help you find the right product and resolve your issue. Providing excellent service and support is always our goal, and it’s great to know we met your expectations. We appreciate your business and look forward to assisting you again in the future!
This will be my third HRB20001, the other two are working perfectly. Screw that Sartorius crap! The best gram scale for the dollar.
Thank you for your continued trust in our products! We’re thrilled to hear that your previous HRB20001 scales are performing perfectly and that you’ve chosen TREE® again. We take pride in offering reliable, high-quality scales that deliver exceptional value. Your loyalty and feedback mean a lot to us!
Great service! The representative I spoke with on the phone was knowledgeable and able to help me out in an efficient manner. Once I placed my order, the items arrived quickly and were exactly as described online.
Thank you for your wonderful review! We’re so glad to hear that our representative was able to assist you efficiently and provide the knowledge you needed. It’s also great to know your order arrived quickly and matched your expectations. We truly appreciate your feedback and look forward to serving you again soon!
Worked with Brandon on a great price!
Thank you for sharing your experience! We’re so glad to hear that Brandon was able to help you. We truly appreciate your feedback and look forward to working with you again in the future!
Website was easy to navigate and to find what I needed.
Thank you so much for your feedback! We’re happy to hear that you found our website easy to navigate and that you were able to find exactly what you needed. Making your experience smooth and stress-free is always our goal. We appreciate you taking the time to share your thoughts and look forward to serving you again!
purchase was easy, shipping time was excellent
Thank you for your review! We’re delighted to hear that your purchase process was smooth and that your order arrived quickly. We truly appreciate your support and look forward to serving you again in the future!
IT was hard to find what cord would work with the scale we have
Thank you for sharing your feedback. We’re sorry to hear you had trouble finding the right cord for your scale. We’ll review our product information to make it clearer and easier to locate the correct accessories. If you still need assistance or if you have future needs, our team is happy to help you find exactly what you need. Just give us a call or send us a message anytime.
The person I spoke to on the phone helped me quickly and efficiently.
Thank you for your feedback! We’re happy to hear our team was able to assist you quickly and efficiently. We appreciate your kind words and look forward to helping you again!
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