Magica (magica.com) has a 3.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
When attempting to cancel your subscription, they respond by saying they cannot process your request because it was clearly mentioned in the description, even if you canceled before the payment was made. They refuse to issue a refund!
I was a huge fan of this service when it was Galaxy AI. After trying it for a month, I was so pleased with the experience that I purchased an annual subscription. Unfortunately, since the company became Magica.ai, it feels like a fundamentally different and significantly less useful product. Galaxy AI offered a collection of individual tools that were easy to find, save, and use with predictable results. Magica.ai has replaced much of that experience with a general prompt-based interface, similar to ChatGPT, where you describe what you want the platform to do. Transcription is a good example. Previously, I could open the transcription tool, upload an audio file, and receive the transcription. Some of the original tools still appear to exist as “nodes,” but they are tucked away and much harder to find. When I attempted to request a transcription through the new prompt-based interface, the process took roughly four times as long and used about twice as many credits to produce essentially the same result. This is not an improvement from my perspective. It is slower, more expensive, and more cumbersome. What makes this especially disappointing is that I purchased a full year based on my positive experience with Galaxy AI. When I requested a refund because the service had changed so substantially, I was told that refunds were not available under the terms and conditions. I understand that companies update their products, but this does not feel like a minor update or redesign. It feels like a very different service. Holding customers to an annual subscription after materially changing the product they believed they were purchasing feels unfair and, frankly, shady. If I were reviewing the former Galaxy AI, I would have had nothing but delighted things to say. Based on my experience with Magica.ai so far, however, I cannot recommend either the new platform or the company behind it.
As an author and publisher, I purchased a lifetime membership when the platform was still known as Galaxy AI for creating visual advertisements. At that time, I believed I was investing in a service that would continue to improve and reward those who supported it early. Unfortunately, my experience since the transition to MAGICA has been one of steady decline. The biggest issue is accuracy. The AI frequently ignores prompts, misinterprets instructions, and produces images that bear little resemblance to the requested content. Even simple corrections often require multiple attempts, quickly consuming credits without delivering usable results. For example, it used $100 in credits and managed to create ONE correct image. From my perspective, the quality of the service has deteriorated significantly since the change from Galaxy AI to MAGICA. What was once a platform with real promise has become frustratingly unreliable. Whether it's prompt adherence, image quality, or overall consistency, the experience today is nowhere near what I expected when I made my lifetime purchase. As a lifetime member, I find this particularly frustrating. While I understand that AI image generation is not perfect, I expect reasonable consistency and a platform that doesn't force users to burn through credits simply trying to get the AI to follow basic instructions. Customer support is, for all practical purposes, nonexistent. There appears to be no meaningful access to human support—only an AI assistant that is itself prone to mistakes, misunderstandings, and inaccurate responses. When the platform has problems, users are left trying to resolve them through another AI that often cannot provide a solution. It is incredibly frustrating to ask an AI for help with problems caused by another AI. What makes this even more disappointing is the wasted potential. MAGICA has an attractive interface and some impressive features, but reliability and customer service matter far more than appearance. An AI image generator is only as good as its ability to produce what users ask for consistently, and a company is only as good as its willingness to support its customers when things go wrong. At this point, I cannot recommend purchasing a membership. There are just too many well-functioning options. The value simply isn't there if the system repeatedly wastes credits correcting its own mistakes; the quality has declined since the Galaxy AI days, and there is no effective human customer support when issues arise. Unless substantial improvements are made to prompt accuracy, image consistency, credit handling, and customer support, prospective buyers should proceed with caution. I invested in Galaxy AI because I believed in its future. As a lifetime member, it is disappointing to see that future replaced by a service that, in my experience, delivers lower-quality results, consumes excessive credits, and offers little meaningful support when problems occur.
This app is a life changer i can run all my different businesses from this platform. Ive learned how to prompt correctly and do so many other things professionally if i could give this platform a score higher than 5 stars i would. I will be sharing this platform to all my friends, family, and business partners
This 70 yo senior had never used AI for animation before, and was overwhelmed by all the app choices, but a friend recommended Magica as being good for newbies and had a credit incentive for me. She was correct -- I was able to jump right in and get some fun results fairly quickly on the easy to use platform. I was making a video of my recent World Cruise on imovie, and I needed many of the photos to be improved and wanted many scenes animated. Magica operates on a credit system, and most everything you do takes up credits, including communicating with them. I found Magica’s photo improvements, which do not take up credits, were not as good as from CHATgpt, the way I was prompting it anyway. So for photo improvements I continued to use CHATgpt which had unlimited improvements for the basic subscription. It doesn’t animate though. I learned the hard way that the valuable Magica credits can be used up quickly, so that it is very important to have the prompt setup as accurately as possible initially, because re-do’s cost similar credits as the initial takes. I ended up using half of my first credits on animating my first photo, because I was using the high res setting and did several re-do’s. I guess I should have watched tutorials before diving into it. After the fact a Magica bot suggested I use a lower resolution to get more for my credits, so I did. For the set-ups, I used ChatGPT if I needed to re-arrange a photograph scene, or compose a new one to be animated. After a while I also learned to use ChatGPT to generate the perfect prompt instructions for animation so that Magica could get it right the first time, versus novice me trying to tell it what to do and using up credits to redo it. Once I got into a rhythm things went very smoothly and I was able to animate about 40 scenes in my video, which were the highlight of the 30 minute production. It ended up costing around $1 for each 4-6 second animation at low resolution, and that res was fine for the quality of my amateur video. I had so much fun with it I kept buying $5 credits to add more. I believe I only scratched the surface with what Magica can do. Toward the end I set up two photos on ChatGPT and told Magica to have the two people sit together and have a short 8 second conversation. That came out so good it blew me away. So, after a learning curve, Magica helped me make the best World Cruise video. My partner and I broke out into Latin dances in South America, were dubbed in 8 different languages describing where we were (I added subtitles on imovie). In Antarctica I had penguins from still photos wobbling with authentic sounds jumping into the water with splash sounds, a whale that had been just sitting on the surface breaching, our stationary bicycles being pedaled, waterfalls flowing with rushing water sounds, a Pisco Sour toast in Spanish also from a still photo, and lots more. I had such a great experience with Magica, used as a tool in conjunction with imovie and ChatGPT that it was worth every penny.
I'm a content director running a growing podcast and YouTube channel, and Magica.ai has revolutionized how we scale content and engage our listeners. I dreamed of creating digital avatars of myself and guest experts that could deliver content with perfect audio synchronization—but couldn't afford it at indie-creator scale. The breakthrough came immediately. I briefed Magica: "Create a digital avatar of me hosting a weekly deep-dive on technology trends. Use my voice cloned from past episodes. Perfect audio-visual sync. Authentic studio background." Magica's autonomous agent handled everything. It refined my scripts with GPT-5.5 for video pacing, cloned my voice with ElevenLabs (capturing my inflection perfectly), generated a digital avatar, created a dynamic studio background, and synchronized everything frame-perfectly. What I thought would take weeks took 6 hours. The result? A perfectly synced video indistinguishable from live recording—but available 24/7, repurposable for clips, and infinitely scalable. The multi-modal integration transformed our output: YouTube deep-dives with animated charts and guest expert avatars, multilingual episodes reaching international listeners, YouTube Shorts with perfect lip-sync, 24/7 listener engagement videos answering FAQs, and personalized content for supporters. What sets Magica apart: it orchestrates coherent narrative experiences. When I brief it, the avatar doesn't just speak—it understands storytelling, pacing, visual emphasis, and maintains authentic personality. The gestures complement points. The voice carries genuine perspective. I've built custom AI agents trained on my podcast's voice. Our "Host Avatar Agent" learned from dozens of episodes, capturing my communication style, humor, and specific perspectives. Longtime listeners say it's uncanny how well it captures my presence. The lifetime tier made this possible. I was spending ~$1,500/month on freelance editors, voice actors, software subscriptions, and animation work. Magica's one-time investment replaced everything. It paid for itself in two months. Honest limitations: Occasional AI artifacts in hyper-realistic faces (barely noticeable on mobile), voice cloning requires quality source material, rendering slows during peak hours. Minor friction compared to production capacity gained. What Magica represents: scaling authentic presence without scaling workload. An indie podcaster now creates broadcast-quality content rivaling established media. My voice reaches YouTube, Shorts, TikTok, email—24/7, infinitely repurposable, genuinely authentic. International audiences discover episodes in native languages. Time-zone differences disappear. New listeners experience polished production. Supporters feel genuinely connected. For indie podcast creators maximizing reach with limited resources, Magica is a growth multiplier.
After re-branding from Galaxy.ai, a lot of prior features are missing. A 10 seconds video will now cost 3 M tokens . Even with 15 M monthly token from lifetime subscriptions, you can only generate 5 videos. There are many other more reasonably priced platform available. Stay away
It was absolutely terrific. It has so many wonderful amazing options to choose from and such a great quality and speed also. I honestly think of it as a buffet of great content creating options that is often difficult to even choose from. I find myself spending alot of time just playing with the many different options it presents and all of them are their own unique systems while all proving top tier quality every time.
Magica is a fantastic platform that we use daily! I like that the new features allow you to just type in what you need and it finds every feature available and just gets to work. The time takes a bit, but the results are so worth it.
I like the new Magica but it is a bit of a learning curve. Magica is doing more all at once instead of me doing each section of a video: video, audio, lypsync, etc. I like the control I had on it with old version, this version doesnt tell me what it costs to do each task.
Im not even sure this is the right place to complain but it must be done. The AI widgets that were forced onto my lockscreen is the most annoying useless and in the way app I have ever had the misfortune of seeing or unfortunately using in a sad attempt to remove just for it to reappear a few hours later. It is unwanted and invasive and will be the exact reason I never purchase another galaxy phone. I hate it is just not a strong enough word to explain the frustration of an unwanted app you can not remove. It literally blocks my finger print reader and kills my battery with the unwanted news it has built in. It also allows anyone to access your phone without the need to unlock it which is completely ridiculous. Please get ride of this unwanted unrequested feature that literally no one likes. Countless forums iv read of other people experiencing the same unwanted problem and un able to get ride of it.
I previously left a 4-star review because I genuinely loved Magica. At the time, I thought it was one of the best AI investments I had made. The daily credit system worked well, and I never felt like I was constantly running out of credits while creating my projects. Unfortunately, my experience has changed significantly. The new credit system has completely changed how the platform feels to use. Credits disappear incredibly fast now, and in the middle of working on a project I'm forced to stop because I've run out. Then I have to either wait to see if additional credits are approved or purchase more just to continue what I was already working on. As someone who creates ministry manuals, flyers, and other long-form content, this interrupts my workflow and makes the creative process frustrating instead of enjoyable. If I'm paying for a subscription, I shouldn't feel like I'm constantly worrying about whether I'll have enough credits to finish a project. That's exactly how it feels now. To be honest, if refunds were available for my lifetime subscription, I would seriously consider requesting one because this isn't the experience I originally purchased. I still believe Magica has some excellent features, and I appreciate the work your team has done. However, the features that make Magica unique aren't the ones I use most. What I need is a platform that allows me to create without constantly running out of credits. One of the reasons I continue to enjoy ChatGPT is that after I pay my monthly subscription, I can work for hours without wondering whether my credits will disappear before I finish a project. That reliability is extremely valuable. I truly hope you'll reconsider the current credit system or provide a better option for subscribers who depend on the platform for serious content creation. I would love to be able to update my review again, but right now I can no longer recommend the platform with the same enthusiasm I had before.
my experience with Magica/Galaxy AI has been excellent, I am truly having fun, I am one those who are self taught and ready to jump in and all I can say about this product is that it is the best thing that could ever have happen in my life. Its a game changer
I was able to create a video clone without knowing what I was doing, and it took about 30 minutes. It is the best that I have used.
Magica AI is an incredibly impressive app. I’ve always wanted to create eye-catching posters and images, but I’m not a skilled artist, and this app makes it so easy. It can do so much more too, including turning pictures into full-motion video. The new interface is especially great because it gives you an assistant that simply follows your instructions and helps bring your ideas to life. Easy to use, creative, and genuinely fun — I highly recommend it
They got me. I bought the lifetime plan in December. I do a lot of different AI projects and purchased a lifetime subscription to Galaxi.ai, which would be a great way to fill gaps in my arsenal. I started with a seemingly high number of credits, 15M a month, plus free credits every day you came to the site. It boasted 4000 AI tools and access to each of the areas for TTV, TTP, and you could provide the images and use the tool interface directly. That was the bait, and now the switch. Coinciding with a name change, which I assume was to avoid being sued by Samsung for copyright infringement. The interface is now straight-up chatbot, and it decides how you spend your credit. Free credits are gone. The tool list is stripped. If you submit anything to the chatbot, it's 300k credits to ask it and 1.5M+ for a response. I spent a month's worth of credit on getting a flare on my logo. Never was able to do it. So I called out the bot and asked him if he was just putting out garbage so he could charge me. Of course, he apologized for making so much garbage. Then charged me 300k to apologize. Off the rails now, I told it what a pos it was, and it suggested that I contact customer service because he screwed up. 300+. I did, and I am still waiting for a response. So you think an AI reseller that has its own bots would dare come here and fake 1400 positive experiences? I can't prove it, but they are all 5-star, glowing, with no errors. Just saying. It's a scam. Save your money. Maybe I can make a video on Tube to get some of the money back.
This has really cut down on me signing up for multiple apps to do my marketing. Having 90% of programs in one place really is a game changer.
I enjoy the quality of the voice cloning and the ability to use my voice to read various scripts I've prepared. This saves me so much time and allows me to focus on other tasks. I also love using some of the graphics tools to generate images based on my very specific prompts. I love using all the tools and love that everything is always updating to offer a great experience for all users!
When "Magica" was GalaxyAI, the software had a lot of bugs to fix, could not get quality generations, had to many tools everywhere all around the platform which made the user interface very compacted with tools and features. Now Magica is everything I need for smooth and easy to use workflow and process when I'm building my systems for AIGC. I would recommend Magica for anyone who is starting out with AI and especially has an interest for AIGC!
Lots of freedom to create and experiment with and just creates really great accurate results. I have a blast using this page and it just allows me to do so much creatively with it with really fast results with an easy to use interface
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