Magicshine

Hi, Thank you for sharing your experience — that’s awesome to hear! We’re glad the EVO 1700 is performing exactly where it matters most, especially on gravel and forest trails after dark. It’s great to know the beam performance — especially the “high beam” — stands out even among other riders. That’s exactly what we designed it for: confidence, visibility, and control in demanding conditions. Thanks again for your support, and enjoy every night ride ahead 🚴‍♂️✨

Hi, Thank you for your kind words — we truly appreciate it. We’re especially glad to hear that our warranty team made such a positive impression and that the support felt fast and helpful. Providing friendly, responsive, and reliable service is something we take seriously, so it’s great to know that it made a difference for you. Thanks again for your support and trust in Magicshine — it means a lot to us 🚴‍♂️✨

We're truly sorry to hear about your experience - this is not the service we want to provide. We take your feedback seriously, especially regarding the delayed refund and communication issues. We're actively working to improve our customer service response times and processes. Regarding the promotional offers, we apologize if the process was confusing. We're reviewing our website to improve clarity and fix any errors. Has your refund been fully resolved? If there's anything we can still help with, please reach out to [email protected]. We appreciate you taking the time to share this feedback - it helps us identify where we need to do better.

We’re very sorry to hear about the difficulties you experienced with us. Missing items and unanswered emails are unacceptable, and we completely understand your frustration. Since your review was posted over a year ago, we’d like to assure you (and other readers) that our customer support process has greatly improved. Every ticket is now tracked and responded to promptly, and we’ve expanded our support team to ensure situations like this don’t happen again. If you still haven’t received a resolution for this order, please contact us directly at [email protected] with your order number, and we’ll take care of it immediately. Thank you for sharing your feedback — it truly helps us improve.

Hi William Snow, we just realized your awesome review is from last year—better late than never, right? 😄 Still, we wanted to say a huge thank you for sharing your experience with the EV 1700! 🌟 We’re thrilled it exceeded your expectations once full darkness set in. It’s amazing that the light not only illuminates the trail brilliantly but also has a clean, well-shaped beam considerate to others. Your feedback keeps us motivated to make every ride safer and more enjoyable. And if you ever capture photos of your rides with the EV 1700, we’d love to see them!

We’re sorry to hear about the difficulties you faced with our customer service last year. We understand how frustrating it must have been to experience issues with your tail light and to feel unsupported in the process. Since then, we’ve made important improvements to our customer support system — including faster response times and better warranty handling — so that situations like this are resolved more smoothly. We’re glad to hear that you eventually received a replacement, and we truly appreciate your patience. Your feedback helps us continue to improve and deliver better service to every Magicshine rider.

Hi SudraSkytaS, we're really sorry to hear about your experience with our customer service back in 2023. We completely understand how frustrating it must have been when your order timing and cancellation requests were not handled properly. This is not the experience we want for any of our customers. We truly appreciate your feedback, and we’ve since improved our order and support processes to ensure faster responses and clearer communication. If you ever need assistance, our team is now ready to help you promptly. Thank you for your patience and understanding.