For the cost its a great lawnmover.
For the cost its a great lawnmover. But there is still a few small bugs that needs to be taken care of. For an advanced lawn it could be challenging for the yuka.
About mammotion.com
Data updated- Website
- mammotion.com
- Category
- Home Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 242 reviews
- Replies to negative
- 61% (153/252)
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About this business
LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Written by the business, not verified by us.Is mammotion.com legit?
mammotion.com (mammotion.com) has a 3.1 out of 5 rating on OK.one, based on 635 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 31% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur. However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
Auto-generated from all reviews of this business. For reference only.What people say
Had a Yuka 1500 running for a year now
Had a Yuka 1500 running for a year now, and it’s doing a great job mowing our lawn. I have had limited contact with support other than during initial setup and issues where cleared to my satisfaction. Software is OK and relatively intuitive - haven’t had any issues. Firmware releases where frequent in the beginning, but hasn’t been updates since November ‘24. Build quality is really good. All in all I can recommend Mammotion mowers.
Happy with the mower and customer…
Happy with the mower and customer support has been very good
Power supply stopped functioning after…
Power supply stopped functioning after 1,5 years. A couple of mails later a new one is being sent.
First robot mower purchase
Just received the first of 2 mowers purchased. Packaging is excellent and customer service via the chat has been very responsive. Looking forward to using the robot!
My luba 2 is very impressive
My luba 2 is very impressive. Able to go everywhere very efficiently. 1 trouble during the first months of use. Send to repair center and issue fixed now.
Luba 2 is a fantastic mower
Luba 2 is a fantastic mower. Love that it does lines and saves hours through the summer. Did a lot of research before buying and delighted with choice. Small things that could be improved, would be ability to keep moving where slightly overhanging trees. Unfortunately, in a garden, this is going to happen and occasionally Luba needs rescuing. Additionally, being a little more accurate to the edges of mapped areas would save having to go out with a trimmer, periodically and tidy up the edges when they get long. Nonetheless big picture this is an amazing piece of home technology. It might seem expensive initially, but it will save you all of this money back in your own time or someone else’s labor very quickly.
A bit extra communication but worth it.
It took 2 live chats and a phone call to fully get the assistance I was needing but they took care to get my issue resolved in a professional manner.
No one deserves a 5 star. BUT
No one deserves a 5 star. No matter what there is always room for improvement. How ever. I bought a Yuka a couple of months ago. My first automatic lawnmower. It is super easy to use wia the app. It looks cool. It does a great job. I also have the grass/leaves pickup accessorie and it works perfect. It comes with an extra battery and after i installed it the Yuka actually does the whole yard without having to recharge. I hope i am not imagining this and it is actually using the battery. I chose the Yuka over the luba because of the pickup. I love it. You can see through the camera via the app, a big plus for me. I do not regret having bought from Mammotion and not from one of the older bigger brands. I had to contact the support one time and got help and a solution after a couple of minutes. There are some small issues with positioning and the initial setup/learning curve for using it but, mapping the lawn. But i think it is mostly related to big trees and me wanting it to do something it cant do. BUT. Ill never part from my "Shredder". Yes i gave it a name :-(. If you dont have one. Get one now, you will regret it. //Thomas
Happy with the results from the LUBA 2 AWD
I bought a Mammotion LUBA 2 AWD 5000X and so far I’m very satisfied. There is still a bit of a learning curve for both the machine and me, but once the mowing areas are well-defined, it performs fantastically – fast, precise, and completely without the need for boundary wire. There is still room for improvement, especially when it comes to obstacle recognition, but in most cases it finds a good way around. The app offers plenty of settings and customization options, although the setup could be a bit more intuitive. All in all, we are very happy with our LUBA, which has already done a great job keeping the lawn looking neat.
The mammotion customer service is…
The mammotion customer service is really good and fast in replying questions u give them. And very polite and serviceminded. Even though it took a while for them to solve my problem i still ended up feeling quiet safisfied.
Good support, hope the issue will be fixed...
Good support and I'm just hoping the help and new adapter will fix my problem! If so it's a 5-star!
Luba is a hard worker
New technology, works hard
Second experience with customer service…
Second experience with customer service and even more efficient than the first time. The problem is taken seriously and a solution is quickly provided. In my case, the charger will be replaced without a second thought.
Product is solid and works well
Product is solid and works well, assistance responds quickly.
Good customer service
Annie T addressed my concerns in a timely and professional manner. Disappointed that the RTK was only warranted for 1 year.
Got quick response but I will have to…
Got quick response but I will have to wait some for them to investigate the issue reported. Hopefully we have a solution soon. Good attention to my issue in general.
Reasonable price-performance ratio
Reasonable price-performance ratio. Continuous updates of the app. The lawn mower still has minor weaknesses, which will certainly be fixed as well.
Service very good and friendly
Service very good and friendly. Machine has its faults but its well built overall.
Incentivized Reviews.
Incentivized Reviews. This company is incentivising their reviews by giving away free accessories in exchange for a 5 star review.
Reply from mammotion.com2025-09-10
Dear Customer, Thank you for your feedback. We would like to clarify an important point regarding our review program. Feedback helps us collect valuable insights to improve our products and services. We truly appreciate all honest feedback from our customers. We sincerely apologize if our communication gave the wrong impression. Your honest feedback is always welcome and highly valued.
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