Mango Power

good serice

He was patient with me, staying on with me while I tried different things, after he suggested things. I was glad it was a real person & not AI. There was follow up today after our chat last night.

Helpful

I was given a quick response to my questions. Joe was very helpful.

That David.

That David.. nice guy. Prompt reply. Friendly

Request for I information

I spoke with Dave about getting an estimate of the equipment etc. I would need to partially power my home during an outage. He sent a form I needed to complete/ I returned the form with necessary information and am awaiting feedback.

Very responsive!

A swift reply to an obscure question. I sense they will be easy to do business with!

Tech was very helpful in resolving the…

Tech was very helpful in resolving the issue

Awesome Mango Power Technical Support

The support team and especially Vevina and David are professional, respectful and stay with you till the problem is solved. Both David and Vevina followed up on all their commitments and made sure that the customer was comfortable with the outcome. I could not ask for anything more.

Timely and informative Response.

Satisfactory

I got off to a little bit of a rough start with support as I felt communications were repetitive and ETAs were not given so I had no idea when I should expect a reply. The process moved along quicker when the distributor I purchased from (LDS Prepper) got involved. The issue was ultimately resolved and a replacement for the defective unit sent in a timely fashion.

Helpful and responsive

Vavina was extremely helpful and responsive and answered all my questions. She talked me through the troubleshooting process and facilitated a replacement.

We recently had an issue with out Mango…

We recently had an issue with out Mango E power unit. The unit was replaced at no cost to us, and the customer service was excellent. I would suggest to anyone the Mango E power unit as an alternative to a generator. We are a small construction company, and use this unit while performing maintenance inside various facilities where power availability is scarce and the use of an internal combustion engine is not allowed.

Excellent Technical Support

Quick response and provided excellent professional service. Very knowledgeable and provided technical support to resolve my problem!

choosing between Union and E units at…

choosing between Union and E units at the very start of the company start up was clumsy at best since the pros and cons of each were vague. Since it has now cleared up with precise descriptions the choice could have been wiser. The one possible strong point for Union is its ability to be wired into the home for total house backup, at some expense. By contrast E offers that too and with some more advantages.

just received my mango E this week !

just received my mango E this week ! After a lot of research mangopower caught my eye. Good type of battery, after 6000 charges still 70% cappacity, long 5 years warranty time, etc. Now in august 2023 according to my research the best there is for your money. But at that time I found them they were only still in USA. Contacted them turned out they were coming to Europe. I waited until they opened in Germany and got a great promotional offer from them. Definitely couldn't say no to that. I was helped very well by their customer service. Special thanks again to Vevina from customer service. So far a great experience..

Mango Power Review

After applying for a refund from Mango Power I was offered an alternative product but this not suit my needs so I asked the company to proceed with the refund. Unfortunately I messed up and got a number wrong on my Iban. This meant my refund had disappeared into the ether which was quite stressful as in effect I had lost it. After many emails Mango Power managed to retrieve the funds and after double checking all the details carefully refunded the monies to my bank account. I was very grateful to Mango Power for their excellent communications as what was essentially my mistake. Great service that went above and beyond. Thank You Vevina your a star.

Mango Power E problem resolution.

Professionalism, knowledge and Great Customer Service provided by Ms Vevina was wonderful. She did on line trouble shooting on my device, in no time I returned my device and had the new replacement delivered to my home!! Thank You Vevina for all the help and immediate resolution! Very much Appreciated.

Setup configuration

There were 2 sets of install configurations, I (we) didn't realize the set explaining the connect in parallel then series was the correct one. Not the connect all in series didn't work. And the pictorial diagram I feel didn't explain the setup accurately, what looked like 2 'Y' connectors looked like a center hub with wires and plugs to connect the cables in series. Should of had the pictures of the 'Y' connectors in place of the drawing. Now correctly connected, we're only getting almost 550 Watts of input power, are we supposed to be getting a higher input? we haven't built the 2x4 stands yet, could that also be a factor in why we aren't reaching peak wattage? the solar panels do 'dip' a little, so they need the 'backbone' support to lay flat for optimal photo voltaic reception.

I called Mango customer support first.

I called Mango customer support first. They took my order number, email address, and phone number - and said they would verify my purchase and get back with me via email. My units had come without the power cords to plug into the wall outlet - to charge as needed. Customer service came through. They got the cords to me. I’m very happy about that. They were also good at communicating via email.

Prompt and Courteous Customer Service!

Prompt and Courteous Customer Service!! Thanks Guys.

Very difficult to set up a purchase…

Very difficult to set up a purchase with payment options. Seems like the company would be able to take time like Veterinary clinics do with Care Credit to help the customer purchase the product without a run around. The CSR was pleasant but had no option for helping me. Still want to purchase the product.