marcsmobility.com (marcsmobility.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
H
Henry · 2 reviews · Verified · Experienced 2026-04-02 ·
★★★★★
Excellent all around
Good equipment, installed properly, good packaging, good price, excellent delivery, powerful scooter was just what I wanted and exceeds my every wish.
Reply from marcsmobility.com2026-04-30
We’re glad to hear everything met your expectations, from the packaging and installation to the delivery and overall value. It’s especially great to know the scooter is exactly what you wanted and even exceeded your expectations—that’s always our goal.
If you ever need anything down the road, we’re here to help.
— The Marc’s Mobility Family
I bought a Joyor S10-SZ and all I can say is amazing. The customer service is great, the price is really good and affordable and the delivery service seems to be really fast. 10/10 would recommend buying a scooter from joyor!
Your friendly and helpful. I will shop there again if I need parts. Ordering was easy. Just wish I could pick them up in person. Lol
Thank you for everything. Mary
Reply from marcsmobility.com2026-04-23
Mary, thank you for taking the time to share this—we really appreciate it. We’re glad to hear the ordering process was easy and that our team was helpful along the way.
We totally get the “wish I could pick it up in person” part 😄—if you’re ever in the area, you’re more than welcome to stop by and say hello!
Thanks again for your support, and we’ll be here whenever you need anything.
Excellent experience so far. Shipment and delivery were prompt, and despite unavailability of the cushion color I selected, the company called me and offered to ship with an alternate color, then provide the color I selected at a different time.
I was worried about the condition of the chair when it arrived, as the shipping box out was delivered in was badly damaged in transit. However, the chair was well protected on the inside of the package and the wheelchair was unharmed.
Reply from marcsmobility.com2026-04-23
Matthew, thank you for the detailed feedback—we appreciate you sharing your experience.
We’re glad to hear everything arrived quickly and that our team was able to reach out and find a solution on the cushion color. Keeping you informed and making it right is always the goal.
We also understand the concern with the condition of the box during transit. Shipping can be rough at times, so we put a strong focus on proper packaging to make sure the equipment arrives safely—we’re glad to hear it did.
Thanks again for your trust, and don’t hesitate to reach out if you ever need anything.
They called me right after placing the order to make sure it was the correct chair for my mother. They also had videos to show unboxing and features. I like that it’s a family owned company with personal treatment. They encouraged contacting them with any issues. I like the personal touch.
I am preparing for a minivan purchase and a lift installation, and I had several questions, some technical. I received several helpful responses in an ongoing dialogue, with no hint of salesmanship forced on me. A great spot, and if I were close enough to purchase from them, I would. Thank you!
Reply from marcsmobility.com2026-04-01
Thank you very much for the kind words!
J
Jeff · 2 reviews · Verified · Experienced 2026-02-23 ·
★★★★★
Awesome Chair
Great Transaction...Very Professional...Great Service
Reply from marcsmobility.com2026-03-24
Thank you Jeff for trusting us with your business!
R
Richard · 2 reviews · Verified · Experienced 2026-02-19 ·
★★★★★
the swing away joystick... is being sent
I didn't get the swing away joystick, so now I have to order one, or use the one I have now... I remember ordering it.
This was read by Alex, and he's sending one out today to me.
So this works... I want to be truthful in all that I do.
So, I upped my rating to 5 stars, and thanks Alex, for the quick response.
Reply from marcsmobility.com2026-03-13
Thank you Richard. It was an honest mistake on our end and I appreciate you letting us know so we could make it right!
R
Roger · 2 reviews · Verified · Experienced 2026-02-05 ·
★★★★★
Easy to order
Reply from marcsmobility.com2026-02-24
Thank you, Roger! We’re so glad to hear the ordering process was easy. We truly appreciate you choosing to buy from our small, family-owned business—it means more to us than you know. If you ever need anything, we’re always here to help!
T
Thomas Finn · 2 reviews · Verified · Experienced 2026-02-12 ·
★★★★★
Disappointed with service
I was told by your representatives that your company is family owned and will do everything possible to help customers have a great experience dealing with Marc’s. My experience with your team started out that way but lost its way shortly after the rep stated he would call me back shortly. Well the next day I waited until later in the afternoon and called back wanting to talk with that same rep so I would not have to go through the whole process of trying to explain what power wheel chair would work best for me. Well I guess he was busy with another customer so I had to go through the whole process again with a different rep. Well after going through the whole process again, that rep had an appointment he needed to attend to so as a paying customer I got shut down again. I guess I misunderstood! I thought I was a customer?. I expected one of these reps would get back to me by no later than tomorrow afternoon. Not! So I canceled an order for a smaller piece of equipment I ordered. The next day I purchased a new chair valued at $2,800.00 from a different vendor, having to go through the whole process again. Absolutely true story. Just thought you might want to know.
Reply from marcsmobility.com2026-02-24
Thank you for taking the time to share your experience. We are truly sorry that we did not meet your expectations, and we apologize for the frustration this caused. That is not the level of service we strive to provide.
We are a small, family-owned business, and while that allows us to offer personal, one-on-one service, there are occasional days when certain mobility specialists are off or assisting other customers. That said, we completely understand how frustrating it is to feel like you were starting over or not receiving a timely follow-up.
We do want to clarify that our team did make multiple attempts to return your call, but unfortunately we were unable to connect with you. Regardless, we recognize that the experience did not feel smooth or consistent on your end, and for that we sincerely apologize.
Your feedback is important to us and helps us improve our communication and follow-up processes so this does not happen again. We truly wish your experience had ended differently and appreciate you bringing this to our attention.
Quick ship Wednesday received Friday, going to unpackaged it Saturday, amazingly fast from Florida to Ohio
Reply from marcsmobility.com2026-02-24
Thank you, Robert! We’re so glad to hear your order arrived so quickly—Wednesday to Friday is impressive even for us 😄 We truly appreciate you choosing our small, family-owned business, and we hope everything goes smoothly when you unpackage it this weekend. Please let us know if you need anything at all!
They made it so easy they call after the order was placed to make sure of what we are getting also made sore the seat height and with were good for my husband and how tall he was fore the footboards and to inform us how it was going to be shipped we will definitely do business with them again extremely satisfied
Reply from marcsmobility.com2026-02-24
Thank you so much, Pamela! We’re thrilled to hear how satisfied you are. Taking the time to confirm fit, comfort, and shipping details is very important to us—especially when it comes to making sure everything is just right for your husband. We truly appreciate you choosing to support our small, family-owned business and look forward to helping you again in the future!
Thank you, Ray! We’re glad to hear your order was easy to place and delivered on time. We truly appreciate you choosing our small, family-owned business and are always here if you need anything!
Thank you, Renee! We’re glad to hear you received immediate answers, knowledgeable support, and quick shipping. We truly appreciate you choosing to support our small, family-owned business and are always here if you need anything!
J
James · 3 reviews · Verified · Experienced 2026-02-02 ·
★★★★★
I did not get shipping info for the…
I did not get shipping info for the battery that I ordered one week ago
Reply from marcsmobility.com2026-02-10
Hi James, your order was placed on 1/5/26 and we sent tracking information on 1/7/26 and the batteries were delivered on 1/9/26. If you would consider updating this review.
C
Customer · 2 reviews · Experienced 2026-02-05 ·
★★★★★
This is my second purchase from Marc's
This is my second purchase from Marc's. This time I picked up a second Jazzy Ultralight for a second home directly from Marc's. I was impressed the first time I dealt with them by phone, but a personal visit was even better. Every single person there was incredibly nice, and they all seem to care about their jobs. They are truly a treasure in today's world. Highly recommended.
Reply from marcsmobility.com2026-02-24
Thank you, Renee! We’re happy to hear you received immediate answers, knowledgeable support, and quick shipping. We truly appreciate you choosing our small, family-owned business and are always here if you need anything!
Thank you, Feng! We’re glad to hear our site made it easy to find exactly what you needed. We truly appreciate you choosing to support our small, family-owned business and are always here if you need any help!
