MARK RICHARD is one of the best-selling online Starter/intermediate cue brands. Our range includes snooker cues, pool cues and accessories. We established in 2016 and joined the Trustpilot family in 2025.
Written by the business, not verified by us.MARK RICHARD CUES (markrichardcues.com) has a 4.7 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Reviewers frequently praise the exceptional craftsmanship of the handmade products, stating that the cues offer perfect weight distribution, impressive accuracy, and significantly improve their overall gameplay. Consumers also emphasize the extremely reliable delivery service and secure packaging, ensuring that precious items arrive safely and right on schedule. However, some customers also noted that because products are shipped from overseas, delivery can sometimes take a little longer than initially expected. Buyers additionally mentioned that while the overall quality is fantastic, occasional minor issues with specific components can sometimes require extra attention.
Auto-generated from all reviews of this business. For reference only.Good communication from the seller, well packaged and product as ordered
Hello there, thank you for your feedback! We’re pleased to hear that everything arrived well-packaged and exactly as ordered, and that our communication met your expectations. Wishing you many enjoyable games!
Great cues best ive played with
Hello there, thank you for your fantastic feedback! We’re delighted to hear these are the best cues you’ve played with that truly means a lot to us. Wishing you many great games!
It's what I ordered and it came on time and it's a very nice cue. Would recommend to anyone that's looking for a snooker or pool cues
Hello there, thank you for your great feedback! We’re really pleased to hear everything arrived on time and exactly as expected, and that you’re enjoying your new cue. We truly appreciate the recommendation, wishing you many enjoyable games!
Fantastic value for money excellent looking product.
Hi there, thank you for your great feedback! We’re glad to hear you’re pleased with the look and value for money. Enjoy your cue and many great games!
Ordering really easy. Shipping really quick. Really pleased with the quality and value for money. Would not hesitate to recommend.
Hi there, thank you for your great feedback! We’re delighted to hear the ordering process was easy, delivery was quick, and that you’re pleased with the cue quality and value. We really appreciate the recommendation. Enjoy your games!
Very good cue very soft and superb for potting balls well done thank you so much well worth the money
Hello there, thank you so much for your kind feedback! We’re delighted to hear the cue’s feel is working so well for your potting and that you find it great value for money. Wishing you many more smooth shots and enjoyable games!
I received my cue on 12/3/26 and went straight to my club to play snooker, the cue feels amazing the balance and weight feels just right and on straight shots it’s so accurate!! So I went to play snooker again on the next day it just gets better and better, I was very apprehensive to buy the cue at first because I wasn’t sure if it would be any good!! but it has gone far above my expectations, the mini butt and telescopic extentions are quality as well. I would also like to thank Sophia for all her help in guiding me to make the right decision. I just love my new cue. Thanks again!!
Hello there, thank you so much for your amazing feedback! We’re delighted to hear the cue felt right from the very first session and that it keeps getting better with each game. It’s great to know the balance, accuracy, and extensions are all working perfectly for you. Wishing you many more great frames and plenty of enjoyment with your new cue!
Great to Deal with, loads of variety and plenty of Extras. Purchased one of heavier 2 piece cues and cannot fault it. Fantastic to use & Have been told this by fellow players.
Hi there, thank you for your fantastic feedback! We’re really pleased to hear you’re enjoying the heavier 2 piece cue and that it’s performing so well for you. Great to know it’s getting positive comments from fellow players too! We appreciate your support and enjoy every game.
Great selection of cues. Great that you can upgrade or change case. Cue itself is excellent, great to use and lots of compliments.
Hello there, thank you for your great feedback! We’re really pleased you enjoyed the flexibility of choosing upgrades and that the cue is performing so well for you. Sounds like it’s getting plenty of compliments too, always a good sign, and wishing you many great games!
Fantastic experience, The cue and case are perfect 👌
Hi there, thank you for the great feedback! We’re really pleased to hear you’re happy with both the cue and the case. Glad everything was just right, enjoy your games!
Very happy with my experience overall. A quality que. Great communication along the way. I would definitely recommend 👍
Hi there, thank you for your kind feedback! We’re delighted to hear you’re happy with the cue and that the communication throughout the process met your expectations. We really appreciate the recommendation. Enjoy your cue and matches!
Despite having to wait a little longer than expected for the snooker ball washer, it arrived well packaged and works a treat. Marc's communication throughout this purchase was excellent.
Hi there, thank you for your kind feedback and for your patience while waiting for the snooker ball washer. We’re really pleased to hear it arrived safely and is working well for you. We also appreciate your comments about the communication; it means a lot. Thanks again for the recommendation, and enjoy your games!
Absolutely amazing service and all my questions were answered and even better. I even got my weight that I needed. And the gifts were very appreciated. Keep up the great work , please say thank you to all your staff. Thank you again , i will be back
Hi there, thank you so much for your wonderful feedback! We’re delighted to hear that the cue weight was just what you needed and that our team was able to answer all your questions. It’s great to know the little gifts were appreciated, too. We really appreciate your support and look forward to welcoming you back again!
What a superb cue. Dead straight and very smooth. Quality materials and fast delivery. Thanks
Hi there, thank you for the great review! We’re delighted to hear you’re enjoying the quality and smooth feel of the cue, and that it arrived quickly and in perfect condition. Wishing you many excellent games, thanks again!
I'm on my second cue from Mark Richards cues. My old cue has been a good 3/4 cue and have changed to a 1 piece getting on with it well the 3/4 is a 60 inch and the 1 piece is a 58 inch so I'm having to shorten my stroke.the finish of the cue is tidy and smart.plenty of cue power hits well the spin I'm generating is wow I screwed in off from yellow spot in to black pocket.
Hi there, thank you for coming back to us for your second cue, which really means a lot! Switching from a 60-inch 3/4 to a 58-inch one-piece can take a little adjustment, but it’s great to hear you’re already getting strong cue power and impressive spin. That screw shot sounds like a beauty! Wishing you many more great moments at the table.
Great 3/4 snooker cue! I’ve used it for 3 months now playing 2-3 times a week. Cue feels good and looks great. Well made! The upgraded case is well worth the extra charge.
Hello there, thank you for the great feedback! We’re delighted to hear the snooker cue has been performing well for you over the past few months and that you’re enjoying both the feel and finish. Glad the upgraded cue case proved a good choice, too. Wishing you many more enjoyable games!
Fast & excellent service. Delivery updates. Product exactly as described. My 1 Piece Snooker Cue package was beautifully made.with balance,splicing & chevrons. Definitely recommend A+++.
Hi there, thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with the service and delivery updates, and that your SPC02 cue arrived exactly as expected. It’s great to know you appreciate the balance and craftsmanship too. We really appreciate the recommendation. Enjoy your new cue and every game！
Exceptional service from the Mark Richard team. The up graded tip works really well with the 19.9oz cue and gives me much improved grip on the white ball. My game as a consequence has instantly improved. The cue is of high quality and has impressed all my snooker chums. The upgraded cue case is secure and well made. The cue only took one week to be delivered. It is great value for money and highly recommended.
Hi there, thank you so much for your fantastic review and for sharing your experience. We’re delighted to hear the upgraded tip and 19.9oz weight are giving you better cue ball control and helping your game improve. It’s also great to know the cue, case, and delivery all met your expectations! Your recommendation truly means a lot to our whole team. Wishing you many more great frames.
Top notch cues great service can't ask for more.
Hi there, thanks so much for your feedback. I'm really glad that you were satisfied with your product experience! We really value your feedback and support.
Both myself and a team mate use your cues, they are built well and excellent balance. Would recommend them
Hi there, thanks so much for taking the time to leave your feedback. We're really pleased to hear that both you and your teammate are enjoying your cues — especially the build quality and balance. Appreciate the recommendation — and wishing you both plenty of great frames!
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