MARK RICHARD is one of the best-selling online Starter/intermediate cue brands. Our range includes snooker cues, pool cues and accessories. We established in 2016 and joined the Trustpilot family in 2025.
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Is MARK RICHARD CUES legit?
MARK RICHARD CUES (markrichardcues.com) has a 4.7 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Reviewers frequently praise the exceptional craftsmanship of the handmade products, stating that the cues offer perfect weight distribution, impressive accuracy, and significantly improve their overall gameplay. Consumers also emphasize the extremely reliable delivery service and secure packaging, ensuring that precious items arrive safely and right on schedule.
However, some customers also noted that because products are shipped from overseas, delivery can sometimes take a little longer than initially expected. Buyers additionally mentioned that while the overall quality is fantastic, occasional minor issues with specific components can sometimes require extra attention.
Auto-generated from all reviews of this business. For reference only.
I am very pleased with my purchase at Mark Richard. It all happened very quickly. I shipped online and a week later my cue was at my doorstep. That s what I call good service. The cue is very nice to play with.
I most certainly will shop there in the future.
Reply from MARK RICHARD CUES2025-11-19
Hello there, thank you so much for your wonderful review! We’re really glad to hear everything reached you quickly and that you’re enjoying the cue — that’s exactly the experience we aim to deliver. It means a lot that you’d choose to shop with us again. Wishing you many great games!
Fast shipping to Australia
Cue was priced just right and also a very nice cue to use
Reply from MARK RICHARD CUES2025-11-10
Hello there, thanks so much for your feedback! We're delighted to hear your cue arrived quickly and that you’re enjoying using it. Great to know you found it good value too — wishing you plenty of winning shots ahead!
purchased cue and break cue with case, spent £270.00 GBP and paid to upgrade cue G2 tip, very poor tip quality looked second hand not finished at all just stuck on, complained when they asked for a review, they promised to sort if i sent an email with order details..... guess what... that was weeks ago and i have heard nothing! wouldnt buy again, stay local is my advise!
Reply from MARK RICHARD CUES2025-10-30
Hello there,
We are deeply sorry to hear about your experience – this is far from the service standard we strive to achieve. We are also very sorry to learn that there was a problem with your order.
It seems there was some communication issue. We responded in emails and to your previous comments, but we haven't received your reply and photos about the order details. We hope you see our email and can reply to us as soon as possible. Thank you very much.
We value your feedback very much and hope to resolve this matter properly for you as quickly as possible.
The first cue I ordered had a bit of a "wobble". I sent a couple of pix and a short video of the problem and a new cue was in the mail in a day or two (all at no charge). I was pleased.
Reply from MARK RICHARD CUES2025-10-14
Hello there, thank you for your kind words — we really appreciate your patience and understanding! We’re glad we could sort things quickly for you and that you’re pleased with the new cue. Enjoy your cue and every game!
good communication with Mark
excellent service
cue arrived well packed
have not used it yet but looks amazing
great deal 1 piece cue.mini but.extension.and cue case
Reply from MARK RICHARD CUES2025-10-08
Hello there, thank you so much for your lovely review — we really appreciate it! We’re delighted to hear that your new Mark Richard 1 piece cue set arrived safely and that you’re happy with how it looks. Wishing you plenty of great frames ahead!
Great Cue and very good value for money, was delivered much quicker than the original 7-12 days quoted.
Reply from MARK RICHARD CUES2025-08-29
Hello there, thank you very much for your review. We are glad that you are satisfied with the cue and our delivery speed. Usually, our express delivery time is 5-9 business days, and the delivery time to remote areas will be a little longer. We wish you all the best!
Excellent quality cue 👌 exact specifications I asked for and came well within the time they quoted. Definitely recommend this firm
Reply from MARK RICHARD CUES2025-04-16
Hi there, thanks so much for taking the time to leave a review – pleased to hear you’re happy with your product experience! We value your feedback and support.
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