Matstores (matstores.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
Im sending the matt back,the one I ordered prior if I hadn't destroyed the packaging I'd have returned it too.This last order I haven't opened but will be sending it back.The first one was on the floor as soon as I received it bd becer did flatten which made it difficult to walk on without tripping us.
Reply from Matstores2025-10-29
Thank you for your review.
We always recommend following the unrolling instructions enclosed in the parcel. PVC mats should be unrolled on a flat surface and weighted items such as books placed on the corners and centre area of the mat, allowing this 72 hours to lay flat before use.
We are sorry to hear you have experienced difficulty in getting the mat to lay flat.
Please do not hesitate to contact us if we can assist further.
Kind regards,
Mat Stores
Thank you for your review.
We are pleased you have found the product you were looking for and the service you received was as expected.
Kind regards,
Mat Stores
Fast reliable service, the mat chosen was exactly how it was described, overall excellent.
Reply from Matstores2025-10-29
Thank you for your positive review.
We are delighted that the mat is how you expected and the service you received was reliable.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Not a particularly complicated order but delivered quickly with care, no fuss, and in good condition. How purchasing an item should be.
Reply from Matstores2025-10-15
Thank you for your kind words.
We are pleased to hear the purchasing experience was as expected and you are happy with the product received.
Kind regards,
Mat Stores
d
dennis day · 2 reviews · Verified · Experienced 2025-10-03 ·
★★★★★
the mat it just the perfect size
the mat it just the perfect size and thickness to stay under my powerchair.
Reply from Matstores2025-10-15
Thank you for your feedback
We are pleased the mat is suitable for your needs.
Kind regards,
Mat Stores
Web site was easy to navigate and informative for choosing the right mat for our chair and flooring ( carpet). The timely updates related to shipping made the experience a 5 star.
Reply from Matstores2025-10-15
Thank you for your positive review.
We are delighted to hear you found the information on our website helpful.
Please let us know if we can assist in the future.
Kind regards,
Mat Stores
Had issues with delivery courier. When I contacted Matstores I had a full response to get the situation resolved quickly.
The product we bought was first class, so very pleased with the company overall.
Reply from Matstores2025-10-15
Thank you for your feedback.
We are sorry there were issues with the delivery but we are glad this got resolved quickly and to your expectations.
We look forward to helping you again in the future.
Kind regards,
Mat Stores
R
ROBERT · 1 review · Verified · Experienced 2025-09-24 ·
★★★★★
Mat works
Mat works, the bad part is the corners don't lay flat and it is easy to trip over.
Reply from Matstores2025-10-15
Thank you for your feedback.
We are sorry to hear the mat is not laying flat, please do not hesitate to contact us for us to assist you further.
Kind regards,
Mat Stores
V
Van · 3 reviews · Verified · Experienced 2025-08-28 ·
★★★★★
Ordering was easy and product was quality.
Ordering was easy. Product was what I expected and as described.
Reply from Matstores2025-09-25
Thank you for your feedback.
We are delighted to hear you found the ordering process easy and the product was as expected.
Kind regards,
Mat Stores
K
Keith Forster · 3 reviews · Experienced 2025-09-05 ·
★★★★★
One minute it was on it’s way and Poof, and it’s gone.
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door is literally next to my front door. The delivery driver very kindly took a photo of me receiving my delivery and signed it in my name. The only problem was, the person in the photo was of completely different ethnicity to myself. Anyway, I contacted Vicky at Mat Stores and she was very helpful and made it clear that one way or another they would solve the problem. As it turns out, the delivery driver dropped my package at a house that had a name, not a number and in the road off of my road, which also has a different name. So well done DHL.
Reply from Matstores2025-09-25
Thank you for your review.
We apologise for the issues you experienced with DHL, however we are glad you managed to locate the delivery and Vicky assisted you with this promptly and effectively.
Please do not hesitate to get back in touch if there is anything we can help with in the future.
Kind regards,
Mat Stores
G
GS · 35 reviews · Experienced 2025-08-31 ·
★★★★★
I was very impressed by my experience…
I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and I also found the aftersales communications from Mat Stores to be very responsive and impressive. Will definitely buy from them again :)
Reply from Matstores2025-09-25
Thank you for your feedback and kind words.
We are delighted that you found the product you required on our website at a good price.
We are also pleased the customer service team responded to your queries promptly. We look forward to assisting you again in the future.
Kind regards,
Mat Stores
Amazing product. I have had other protectors a few times, and they keep getting cracked—this one is thicker and the best one I've had so far.
Very pleased with the quality.
Reply from Matstores2025-09-25
Thank you for your kind words.
We are delighted to hear this is the best chair mat you have had and you are pleased with your purchase.
Please let us know if we can assist with anything in the future.
Kind regards,
Mat Stores
Had the mat a few weeks, cost about £50. Seems to be very good quality. Its sitting on a fairly cheap carpet but looks to be protecting it well. Soon got used to moving about on my computer chair. Only downside is slightly is watch your toes on the edges if barefoot, can be painful.
Reply from Matstores2025-09-25
Thank you for your feedback.
We are pleased to hear the mat is protecting your carpet as expected.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
D
David · 2 reviews · Verified · Experienced 2025-06-30 ·
★★★★★
Good quality
Good quality, but you need to be VERY careful when opening it, there is a warning. It springs open very violently even with some weight applied, it needs 2 people really. Beware!
Reply from Matstores2025-07-10
Thank you for your review.
It is very important that the unrolling instructions included in the box are followed to avoid any damage or injury.
We are pleased to hear you are happy with the quality of the mat purchased.
Kind regards,
Mat Stores
