Simple
Saw what I wanted on Matstores. Brought it. It was delivered on time.
Reply from Matstores2025-07-10
Thank you for your feedback. We are happy to hear you were pleased with the whole experience. Kind regards, Mat Stores
About Matstores
Data updated- Website
- matstores.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 100% (3/3)
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Is Matstores legit?
Matstores (matstores.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Brilliant service from Bethany
Brilliant service from Bethany, who displayed care, consideration, and professionalism throughout the situation I faced. I needed to return a damaged item, which she replaced promptly and efficiently. She listened attentively, established the situation, and was courteous throughout. I greatly appreciate how she patiently responded to my many questions and addressed every concern promptly and effectively, ensuring my complete satisfaction.
Reply from Matstores2025-07-10
Thank you for your feedback and kind words. We are sorry to hear an item was damaged, but we are glad this was dealt with promptly and resolved the way you expected. We will ensure this feedback gets passed on. Please do not hesitate to contact us if there is anything else we can help with now, or in the future. Kind regards, Mat Stores
Fast Service
very good fast service pleased with floor mat good quality would buy again
Reply from Matstores2025-07-10
Thank you for your review. We are delighted to hear you are happy with your purchase and would buy from us again. Please let us know if there is anything we can help with in the future. Kind regards, Mat Stores
Mats Stores = If it Matters, don’t buy,
Having bought quite an expensive floor mat for working from home and protecting new carpet, find the mat has split. Tried all methods of contacting including calling and trying each option which guide you without option to leave a voicemail, that’s ok but the secret would be to respond: they haven’t yet despite messages left. My recommendation is if it matters, don’t buy from Mats Stores,
Reply from Matstores2025-05-29
Thank you for your review and we are sorry to hear your mat has cracked. We have reached out to you via email regarding this. We apologise you have not been able to get in touch via phone. Please feel free to reply to our email and we will be able to assist you further. We apologise for any inconvenience caused. Kind regards, Mat Stores
All arrived on time and as expected
Reply from Matstores2025-05-29
Thank you for your feedback. We are pleased the whole purchasing experience was as expected. Kind regards, Mat Stores
Good product.
Easy to navigate the site, order was delivered on time, the mat exactly as described. Good product, relatively unobtrusive, protects the bedroom carpet from damage by wheels on office chair. Would recommend this company and product.
Reply from Matstores2025-05-29
Thank you for your review. We are delighted that you found our website user friendly and you are pleased with your purchase. Thank you for recommending us in the future. Kind regards, Mat Stores
Seems like a high quality mat
Seems like a high quality mat. Just what I needed for my thick carpet. A word of caution: it’s coiled like a bomb in the box. Be careful it jumps flat VERY fast.
Reply from Matstores2025-05-29
Thank you for your positive review. We are pleased you are happy with the quality of the mat you have purchased. We do recommend everyone follows the unrolling instructions included in the box to avoid any injury. Please let us know if there is anything we can help with in the future. Kind regards, Mat Stores
Four stars for now
Four stars for now, time will tell how good this mat is , but it does look promising and allows free movement of the chair. You certainly have to be careful when opening the mat,it springs out! Great price, swift delivery.
Reply from Matstores2025-04-10
Thank you for your feedback. We do advise to follow the unrolling instructions included in the delivery to avoid any injury. We hope the mat is as expected and performing well on your application. Please let us know if there is anything we can help with. Kind regards, Mat Stores
You get what you pay for as they say
You get what you pay for as they say. The clear Perspex shield came fairly quick…unfortunately there was a tiny chip in the top corner of the screen. I assume this was the delivery method. Otherwise an ok service
Reply from Matstores2025-04-10
Thank you for your review. We are sorry to hear the screen arrived with damage, if this happens in the future please reach out to us and we will be able to rectify the issue. We apologise for any inconvenience caused. Kind regards, Mat Stores
Very happy on time delivery
Yes very happy delivered on time a great product
Reply from Matstores2025-04-10
Thank you for your positive review. We are pleased your delivery arrived on time and the mat was as expected. Kind regards, Mat Stores
Excellent service
Excellent service, very prompt delivery
Reply from Matstores2025-04-10
Thank you for your positive review. We are glad to hear you received an excellent service and the delivery arrived in good time. Please let us know if there is anything else we can help with. Kind regards, Mat Stores
Very pleased so far
Mat looks great and so far the quality seems fine. Arrived quickly too.
Reply from Matstores2025-04-10
Thank you for your feedback. We are delighted to hear your delivery arrived quickly and you are pleased with your purchase. Kind regards, Mat Stores
Good quality mat
Delivered on time. The mat is good quality and is worth the price.
Reply from Matstores2025-04-10
Thank you for your kind words. We are pleased the mat was delivered on time and what you expected for the price paid. Kind regards, Mat Stores
Quick and accurate description
Quick and accurate description. Tx
Reply from Matstores2025-04-10
Thank you for your feedback. We are delighted the mat was as described. Kind regards, Mat Stores
Precisely what I was looking for!
The mat was thick and large enough to cover the entire area behind my desk. I can now roll from one end of the cabinets behind the desk to the other without having to reset my chair if I roll off of the mat. This is precisely what I needed. I do not have to force the chair to roll because the mat is too thin, allowing the wheels to sink into it. This mat is thick enough to prevent wheel sinkage.
Reply from Matstores2025-04-10
Thank you for your positive review. We are pleased to hear you found a mat that fits your workspace and works for your requirements. Please do not hesitate to get in touch if there is anything we can help with in the future. Kind regards, Mat Stores
Helpful advice, good product
Helpful advice. Good product
Reply from Matstores2025-01-10
Thank you for your feedback. We are pleased you found the advice given helpful and you are happy with your purchase. Kind regards, Mat Stores
Great product
Great product, well packaged and delivered in good time. I was afraid my office chair might skate around a bit on a hard mat, but the textured surface is perfect. I'm sitting on it as I type this ;-)
Reply from Matstores2025-01-10
Thank you for your review. We are delighted that the mat meets your expectations. Kind regards, Mat Stores
No hassle
Straight forward from start to finish. Ordered, payed, delivered. Just what you want when shopping online.
Reply from Matstores2024-11-26
Thank you for your feedback. We are pleased you received a "no hassle" service and things were straight forward and easy for you. Kind regards, Mat Stores
great product and delivered quickly.
great product and delivered quickly. Need to take care when opening the polycarbonate matt which is rolled up. This matt is very supportive, does not give way with office chair moving arround on it. Spikes underneath could be longer as it tends to move a bit on a medium pile carpet.
Reply from Matstores2024-10-17
Thank you for your review. We are pleased to hear you are happy with the product and the speed of delivery. The grippers are designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat. We apologise for any inconvenience. Kind regards, Mat Stores
Quick service / good condition
I’ve used this store a couple of times now and have had a quick service both times and the mats turn up in good condition.
Reply from Matstores2024-10-17
Thank you for your feedback and repeated custom. We are delighted you have received good service on both occasions. Please let us know if we can help again in the future. Kind regards, Mat Stores