I was requested to verify my credit…
I was requested to verify my credit card, after trying to redeem about $1200. I tried contacting customer support by email and also by phone, to let them know the option to verify my CC is not available in my profile, so they need to reset it or resend the request.I would love more communication, this waiting game sucks. I play on other sites, and have never had issues with redemptions or verification ever !!! The lack of communication is very frustrating!!!!!
Hello Nadia, Thank you for contacting McLuck.com Investigation Team. This is Andres G and I will gladly assist you with your verification concern. First of all, we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand how important it is for you to complete the verification process and proceed with your redemption request smoothly, especially after multiple attempts to contact support. We truly appreciate you bringing this to our attention. At this time, we have forwarded your concern regarding the missing credit card verification option so the appropriate team may review and reset the request if necessary. Once the verification request becomes available again on your profile, kindly upload the requested payment method documents through the Document Upload Section on the website. For card verification, please ensure: * The whole card, front and back, must be visible * Clear picture * No flashes * No blur * All 4 corners visible Please remember that our estimated review timeframe for submitted documents is approximately 48 hours. We truly appreciate your patience and understanding throughout this process, and we sincerely apologize again for the delay and communication difficulties experienced. Best regards,
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